Customer Relationship Management (CRM) Market worth $ 24.22 Billion By 2018

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MarketsandMarkets Presents
Customer Relationship Management (CRM) Market
worth 24.22 Billion By 2018
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stomer-relationship-management-social-crm-market-9
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Social Customer Relationship Management Market
focuses on leveraging social tools and sites, to
generate opportunities for enterprises in
creating effective brand presence among its
customers. It integrates traditional CRM
solutions with social media for improving the
overall customer engagement for
enterprises. Browse 142 market data tables with
64 figures spread through 248 pages and in-depth
TOC Customer Relationship Management (CRM)
Social CRM (Social Monitoring Social Listening
Social Mapping Social Measurements Social
Engagement Social Middleware) Global
Advancements, Worldwide Market Forecasts
Analysis (2013 2018). http//www.marketsandmark
ets.com/Market-Reports/customer-relationship-manag
ement-social-crm-market-990.html Early buyers
will receive 10 customization on reports.
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The report Customer Relationship Management (CRM)
social CRM Market (2013-2018) defines and
segments the global CRM software market into
various sub-segments with in-depth analysis and
forecasting of revenues. It also identifies
drivers and restraints for this market with
insights on trends, opportunities, and
challenges. Major forces driving this market are
the rising focus on customer engagement, emerging
SMEs, social platforms and the recognition of
sharing ideas on a real time basis. Enterprises
are coming up with solutions for Social
Monitoring, Social Listening, Social Middleware,
Social Management and Social Measurement for
providing the best in class customer experience
to the customers. Today, CRM is not limited only
for increasing sales and improving marketing
activities, but to bring in more customer
engagement with the enterprises. MarketsandMarket
s has segmented the global CRM and social CRM
market by type of deployment models On-premise,
Hosted and Hybrid By type of Applications
Marketing, Sales, Support and Service,
Collaborations, Innovations and Customer
Experience By type of solutions Social
Monitoring, Social Listening, Social Mapping,
Social Management, Social Middleware and Social
Measurement
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stomer-relationship-management-social-crm-market-9
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By type of service consumers Small and Medium
Businesses (SMB), Enterprises By type of
verticals Banking, Financial Service and
Insurance (BFSI), Academia and Government,
Healthcare, Consumer Goods and Retail, Telecom
and IT, Oil and Gas and Energy, Power and
Utilities By Regions North America (NA),
Asia-Pacific (APAC), Europe, Middle East and
Africa (MEA) and Latin America (LA). The report
also provides insights on the demand analysis of
specific CRM features and evaluates the usage
percentage of CRM solutions, across all
departments such as IT, RD, Marketing, Sales,
HR, and Operations. Purchase Report_at_
http//www.marketsandmarkets.com/Purchase/purchas
e_report1.asp?id990 MarketsandMarkets forecasts
the Social CRM Market to grow from 1.91 billion
in 2013 to 9.08 billion in 2018. This represents
a compound annual growth rate (CAGR) of 36.5
from 2013 to 2018. In terms of regions, North
America is expected to be the biggest market in
2013, while Asia-Pacific (APAC) is expected to
experience increased market traction in the
coming years.
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