Reviving Business Etiquette Its More Important Than You Think

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Reviving Business EtiquetteIts More Important
Than You Think

• Career Services
• 1047/1058 Williams Center
• 912/681-5197
• http//students.georgiasouthern.edu/career

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What Is Business Etiquette?

• Rules that allow us to interact in a civilized
  fashion
• Code of behavior that is grounded in common sense
  and cultural norms
• Manners matter in the workplace

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First ImpressionsThe Rule of 12 in BusinessYou
never get a second chance to make a first
impression.

• The first 12 words
• The first 12 steps
• The first 12 inches
• The last 12 inches

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The Business HandshakeHandshakes are the
physical greetings that go with your words
Unknown

• How to shake hands
• When to shake hands
• When not to shake hands
• Handshakes to avoid

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Introductions in BusinessI look upon every day
to be lost, in which I do not make a new
acquaintance Samuel Johnson

• Introducing yourself
• Introducing others
• Responding to introductions
• What to do when you cant remember names
• Secret to remembering names

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Mixing and Mingling in Business

• Prepare in advance
• Arrive early
• Position yourself
• Work the crowd
• Dont clump
• Know when to leave

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Secrets of a Great Conversationalist

• Prepare
• Make eye contact smile
• Take responsibility
• Use icebreakers
• Ask the right kinds of questions
• Be a good listener

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Exchanging Business Cards

• Carrying your card
• Presenting your card
• Receiving a card
• When to exchange cards
• With whom to exchange cards
• Never leave the office without a good supply.

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Body Language

• A persons posture, facial expressions, and
  gestures send messages.
• Sometimes the message is loud and clear
  sometimes its is open for interpretation.
• Five places NOT to put your hands in business

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Communicating in a High-Tech WorldThe telephone
is like the theatre when the phone rings you are
on. Be a star!

• Answering the phone
• Managing the hold button
• Transferring calls
• Effective screening techniques
• ASAP method

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Voice Mail Tips
E-mail Rules

• Dos
• Donts

• Your voice mail greeting
• Leaving a message

Speaker Phone
Cell Phones

• Ask for permission
• Ask for the need

• Picture a phone booth
• Lower your voice
• Turn it off
• Give notice it may ring

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Dressing for the OccasionBy the time we meet and
converse, we have already spoken to each other in
an older more universal tongue. Allison Lurie,
Author of The Language of Clothes

• Business professional attire
• Personal props and accessories
• The real meaning of business casual

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Correspondence in Business

• To key or write by hand?
• Front, back or sideways?
• The color of the ink
• Thank you notes
• Addressing the envelope

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In Conclusion

• Manners will make the difference in whether you
  get that customer, a promotion, or that first
  job!
• Business etiquette is simply about feeling and
  showing kindness and respect for those around
  you. It is about exercising good judgment.
• Stop to hold a door, offer to help with a heavy
  package, or go out of your way to say thank you!

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Career Services

• Rooms 1047/1058 Williams Center
• Room 3336C COBA
• P.O. Box 8069
• http//students.georgiasouthern.edu/career
• 912/681-5197
• Hours of Operation
• Monday through Thursday, 800 am - 600 pm
• Friday, 800 am - 500 pm

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Any Questions?

• THANK YOU FOR YOUR TIME!