Customer Experience Management: A Multi-Vendor Solution is required to address all CEM needs

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Customer experience management a multi-vendor
solution is required to address all CEM needs
byAnalysys Mason


Single User
License US 4999 No of Pages 48 Published Jan
2015

• www.rnrmarketresearch.com

WEBSITE
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Customer experience management a multi-vendor
solution is required to address all CEM needs

• Communications service providers (CSPs) that are
  serious about improving customer experience must
  use systems that measure customer feedback to
  enable them to relate this back to internal
  operational systems. This enables them to
  optimize their operations and improve customer
  experience. The scope of customer experience
  management (CEM) is extensive therefore KPIs
  from many BSS and OSS systems are required as
  well as other data.
• This Strategy Report
• Considers which systems CSPs need to address
  their CEM needs, examines customer experience
  management systems (CEMS) and considers whether
  they can be provided by a single vendor
• Assesses the CEMS market
• Provides vendor profiles of key players in the
  CEMS market
• Provides a definition and framework for assessing
  solutions.
• View Complete Report _at_ http//www.rnrmarketresearc
  h.com/customer-experience-management-a-multi-vendo
  r-solution-is-required-to-address-all-cem-needs-ma
  rket-report.html .

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Customer experience management a multi-vendor
solution is required to address all CEM needs

• Company coverage
• Amdocs
• Accanto Systems
• Ericsson
• Hewlett-Packard
• Huawei Technologies
• IBM
• Medallia
• NICE Systems
• Nokia
• Oracle
• ResponseTek Networks
• Satmetrix Systems
• Purchase a Copy of this Report _at_
  http//www.rnrmarketresearch.com/contacts/purchase
  ?rname276805 .

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