Kiosk Market

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KIOSK MARKET ANALYSIS

• Kiosk Market, by Type (Vending Machine (Drink
  Vending Machine, Food Vending Machine, Photo
  Vending Machine, DVD Rental), Self-service Kiosk
  / Interactive Kiosk (Information Kiosk, Ticketing
  Kiosk, Patient Interactive Kiosk, Check-in Kiosk,
  Employment Kiosk, Bill Payment Kiosk), ATM,
  Locker Kiosk, Charging Kiosk Others (such as Web
  Payphone, Gaming)), by End-use Industry
  (Retailers, Transport (Airport/Railway/Bus)
  Operators, Banks, Advertisers, Petrol Stations,
  Commercial Complexes (Educational Institutes and
  Hospitals) and Government), and by Region (North
  America, Latin America, Europe, Asia Pacific,
  Middle East and Africa) - Size, Share, Outlook,
  and Opportunity Analysis, 2019 - 2027

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Market Overview An interactive kiosk is a
computer terminal that features specialized
hardware and software that provides access to
applications and information for entertainment,
commerce, communication, or education. Kiosks can
be manned or unmanned while unmanned kiosks can
be digital or non-digital. Interactive kiosks
have been used in hospitality, retail, and food
services, in order to enhance customer service
and simplify operations. Kiosks are employed at
high foot traffic settings such as hotel lobbies,
shops, and airports. For instance, kiosks allow
users to check out a library book or issue a
hotel key card or order a shops catalog when
items are not in stock. The global kiosk market
focuses on six regions namely North America,
Latin America, Europe, Asia Pacific, Middle East,
and Africa. The global Kiosk Market was
accounted for US 81.1 Billion in terms of value
and 25,004 Units in terms of volume in 2019 and
is expected to grow at CAGR of 5.9 for the
period 2019-2027.
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• Market Dynamics- Drivers
• Improvement offered in customer experience is
  expected to drive growth global kiosk market
  during the forecast period
• Kiosks can aid the owner to offer new
  opportunities for income generation. A kiosk
  involves advanced programing and specialized
  hardware that streamline the entire customer
  interaction process and leads to real-time
  interaction between a prospective buyer and
  kiosks. Moreover, it can offer various advantages
  to customers, which are not provided by other
  technological advancements. For instance, gas
  stations are largely run on digital processes and
  customers make payment at the pump. The
  technology that is used to swipe credit cards or
  select fuel has an additional option of streaming
  video content while petrol is being pumped. It
  can be used to provide quick entertainment or
  display certain strategic advertisements.
  Moreover, most customers in todays generation do
  not appreciate any interference while choosing or
  deciding on buying a product. Instead, they
  prefer to seek any sort of technical assistance
  depending on their individual necessity. Thus,
  such benefits are expected to support growth of
  the market in the near future.

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• Availability of customer transaction with minimal
  space is expected to propel the global kiosk
  market growth over the forecast period
• A kiosk enables organizations to run their
  businesses in a very minimal space, which in turn
  reduces expenditure significantly. Several kiosks
  can be placed in minimal places and thus stores
  can take care of customers even with
  significantly less space. Such strategic moves
  are crucial for small stores and enterprises
  considering the limited space or land they have.
  As a result of this, returns on the companys
  investment increase thereby increasing the
  possibility of expanding profit margins. Hence,
  these actors are expected to propel the global
  kiosk market growth over the forecast period.
• Asia Pacific region dominated the global Kiosk
  Market in 2019, accounting for 38.4 share in
  terms of value, followed by North America,
  Europe, Middle East and Africa and Latin America.

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• Market Dynamics- Restraints
• High cost required for installation of kiosks is
  expected to hamper the global kiosk market growth
  over the forecast period
• Installing and authorizing kiosk requires
  significant cost. This expenditure continues to
  rise with timely maintenance and hardware and
  software components. Since majority of kiosk in
  operation today are touchscreen, the possibility
  of screens getting damaged leading to regular
  replacement is very high. Although screens with
  greater longevity are available in the market,
  there are certain issues regarding their clarity.
  Hence, such factors are expected to hamper
  adoption of kiosks and restrict growth of the
  market in the near future.

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• Major issues regarding data theft are expected to
  hinder the global kiosk market growth during the
  forecast period
• Although most kiosks are equipped with capability
  to protect from any cyber-attack, problems such
  as data theft are prevalent. Employees are unable
  to keep track of each and every customer closely,
  which leads to customers stealing from
  self-checkouts. The general trend is replacing
  the barcodes of high-priced items with low-priced
  items. This can be considered a serious threat
  for any business that has installed kiosks to
  boost sales. This restraint is expected to have a
  high impact on the market in the next few years
  and in the long run. Moreover, many businesses
  are still hesitant about choosing kiosk systems
  to store important data. This, in turn, is
  expected to hinder growth of the global kiosk
  market during the forecast period.

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• Market Opportunities
• Integration of digital signage can present major
  business opportunities
• Retail kiosks with incorporation of digital
  signage offer distinct advantages since they do
  not require any human assistance. For this, a
  standard 110-volt outlet is needed, particularly
  now that internet service is available over Wi-Fi
  or cellular networks. Since these kiosks are
  unmanned, the software driving the signage needs
  100 protection. Thus, kiosks are being
  customized with advanced signage media players.
  In these new-generation kiosks, signage plays the
  role of a virtual sales representative. With the
  help of touchscreen intelligence, clients can
  learn about the items being sold and make
  purchase decisions at that very moment.

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• Advent of cardless ATMs can provide excellent
  growth opportunities
• Cardless ATMs are gaining significant traction in
  various countries, especially the U.S. and
  Canada. Smartphones have enhanced the speed of
  transactions and have also made them secure.
  Moreover, majority of banks in the U.S. are
  installing new ATMs or rescaling existing
  machines with advanced technology. In these
  systems, a client can order cash through a
  smartphone app. The customer needs to enter the
  code received into the machine to receive cash,
  without using the ATM card.

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• Market Trends
• Adoption of pathfinder kiosks is a major trend
• Wayfinding or pathfinder kiosks are geo-fenced,
  which provides current location and locations in
  its vicinity. These locations can provide
  information to people about their location and
  help them reach other nearby destinations. There
  exist different types of wayfinding kiosks 2D,
  2.5D, and 3D. These kiosks are used in hospitals
  to a large extent in order to reduce the stress
  of patients or their relatives in terms of
  locating a particular place.
• Rising trend of solar kiosks
• Solar kiosks are equipped with rooftop
  photovoltaic panels with ample power to provide
  for solar lighting, car batteries, mobile phones,
  computers, and even solar refrigerators.
  Furthermore, solar energy is significantly
  inexpensive and can offer clean energy thereby
  providing affordable energy sources for
  low-income groups. Solar Kiosk Kenya Ltd. has
  started its operations in Kenya. It employs a
  business model that enables local entrepreneurs
  to sell solar products and provide solar-powered
  services to the community.

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Segment information In global Kiosk Market, by
Vending Kiosk Type, Drink Vending sub-segment
dominated the global market in 2019, accounting
for 66.8 share in terms of value, followed by
Food Vending, Photo Printing and DVD Rental
respectively.
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• Competitive Section
• Key players operating in the global kiosk market
  are ZIVELO, Acrelec, Wincor Nixdorf
  International, Diebold Nixdorf, Inc., Triton
  Systems of Delaware, FUJITSU, Slabb Inc., Glory
  Ltd, Q-Matic Corporation, GRGBanking, Phoenix
  Kiosk, IER, Olea Kiosk Inc., KIOSK Information
  Systems, NCR Corporation, Kontron AG, Nautilus
  Hyosung, and Meridian Kiosk.
• Key Developments
• Major companies in the market are focused on
  partnerships and collaborations, in order to
  enhance the market presence. For instance, in
  March 2017, Acrelec partnered with Kimball
  Electronics, Inc., a U.S.-based company. Under
  this partnership, Kimball Electronics, Inc. would
  handle all aspects of the manufacture of
  wide-ranging kiosks for Acrelec in the Americas.
• Key players in the market are involved in product
  development, in order to gain a competitive edge
  in the market. For instance, in January 2017,
  Fujitsu Ltd. introduced a new panel-mounted
  thermal printer called the FTP-62GUSL series.
  This printer has been designed to work with
  self-service technologies such as ATMs, kiosks,
  gas pumps, and POS systems.

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