5 Must-Include Components in your Knowledge Base Portal

1
5 Must-Include Components in your Knowledge
Base Portal
While talking about the knowledge base, everyone
knows its benefits, but how to avail those
always remained a question. But it won't be for
a long time. Are you wondering what to include in
your Knowledge Base Portal?
Here's a quick guide. Before going through the com
ponents of a knowledge management portal, make
sure that the knowledge base
s ales_at_crmjetty.com
2

• meets your customer needs, is easy to navigate,
  and has SEO optimized content.
• Alright! Let's start!
• Frequently Asked Questions
• FAQs are a list of commonly asked questions and
  answers. It doesn't require much technical
  support or expertise. The benefit of including
  it in your knowledge base portal is that your
  staff will be free of answering repetitive
  questions. Instead, they can simply redirect
  customers to the respective FAQ section. FAQs
  will also increase the visibility of your
  website on Google and other search engines.
• The best example to understand the effectiveness
  of FAQs is a bank website. Customers have
  several queries related to account details,
  personal details, debit, credit, shares, etc.
  And it's not feasible for bank employees to
  explain to every customer about the procedure to
  update their bank details, so FAQs.
• Tutorials and How-to Guides
• Sometimes, your customers want more than the FAQs
  or say, FAQs couldn't solve their problems. They
  want a

sales_at_crmjetty.com
3

• detailed guide of the solution/service. That's
  when tutorials and how-to-guides come for the
  rescue.
• How-to-Guides act as a mini-guide to explain a
  procedure or an action. For example, how to
  register for the XYZ service? They help to get
  acquainted with the basic system or service.
• On the other hand, tutorials include a detailed
  guide about a topic and other related processes.
  Slack set the best example. They have tutorials
  for almost everything.
• So make sure to include both the formats in your
  knowledge base portal. Also, make the
  instructions clear, and don't forget to include
  GIFs, images, diagrams, and videos, wherever
  necessary.
• Pro tip Try to create a separate tutorial
  section like that of FAQs.
• Community Section
• Provide functional community space for the
  community to interact and help one another. We
  might think about what would be its benefit for
  our business and our knowledge management
  portal. Firstly, users generate content by
  writing tutorials, discussing issues, and
  providing detailed answers. All this reduces the
  load of your content creation

sales_at_crmjetty.com
4

• team. Secondly, in need of help, users can help
  one another, reducing the customer support
  team's work stress. Last but not least, the
  community can help you promote your knowledge
  base and product.
• News and Update Section
• Do you have a separate section for announcements
  and updates or add it to your blog section? If
  no, that's fine! However, having a separate
  space for community announcements, product
  updates, new version releases, issues, and bugs
  would help your customers keep up with them
  easily. These announcements, if mixed with blogs,
  can get lost somewhere in between dozens of
  articles.
• Some companies, like Asana, even try to keep
  their news section and update section separate.
  They don't want customers to keep searching
  instead, know what's going around.
• Reference Documentation
• These documents target the technical audience,
  such as software developers. They are useful in
  new software, APIs, or retrieving information
  about the command-line interface, drivers, or
  file formats. Examples include Zapier and Docker.

sales_at_crmjetty.com
5
Reference docs are not limited to software. Even
gadgets or other electronics could benefit from
it. Conclusion Every company today has a
knowledge base, internal or external. And
meeting customers' demands through it might look
like a challenge and these components, a
not-so-sure topic. But try including FAQs,
Community Section, Documentation, and others on
the list. It will surely help you grow.
Source https//www.sooperarticles.com/business-ar
ticles/erp-articles/ 5-must-include-components-yo
ur-knowledge-base-portal-1793067 .html
sales_at_crmjetty.com