Importance of Patient Voice

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Table of Contents
What Is Patient Voice?

What Is the Importance of Patient Voice in
Healthcare?

How Can We Derive Patient Voice From Healthcare
Data Sources?

Which Are the Modern Patient Voice Collection
Platforms?
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Understanding Voice of the Patient Its
Importance in Healthcare
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Importance of Patient voice helps healthcare
providers and facilities offer better healthcare
delivery. It helps them understand how their
patients truly feel, their needs, expectations,
and concerns during every point of the care
journey. Analyzing voice of the patient data
allows healthcare professionals to leverage the
feedback data not only for better operational
aspects but also for diagnostic needs. These
insights thus gained can help shape strategic
treatment plans, even as healthcare providers and
decision makers use data-backed information to
build the foundation of patient-centric
healthcare.
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What Is Patient Voice?
During or after treatment, many healthcare
organisations like hospitals, clinics, and
doctors offices gather patient feedback through
post-appointment surveys, in-clinic
questionnaires, feedback web forms, or even phone
calls. Patients and caregivers may also take to
social media to air their opinions. Patient voice
is the process of analysing this feedback,
including social media listening data, with the
help of NLP in Healthcare. Analysing patient
voice data helps healthcare facilities gather
valuable insights into not only what patients
opinions are but also information about the
treatment plan and the effects of medicine
dosages. By acting on these insights, healthcare
companies can implement the necessary strategies
to improve patient experience as well as help
medical staff with important patient data.
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What Is the Importance of Patient Voice in
Healthcare?

• Ultimately, patient experience is all the
  interactions a patient has had with a healthcare
  provider or facility. And in an increasingly
  patient-centred world, patient experience is
  crucial. Healthcare companies are increasingly
  using patient voice data to enhance their
  offerings, better quality of care.
• Improve healthcare delivery
• Once hospitals and care facilities identify
  shortcomings in their processes, they can
  implement the strategies to enhance their
  healthcare delivery. As healthcare delivery forms
  the foundation of the patient experience, its
  improvement will directly correlate to better
  patient experiences and so better business
  growth.
• Better quality of care
• By considering the voice of the patient,
  healthcare organizations see what can be done to
  improve the quality of care. Do patients need
  better insurance and discharge services, better
  post surgery care, cleaner bathrooms, shorter
  wait times? All of this can be addressed through
  patient voice data.

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• Consider patients as customers
• When clinics and hospital chains view their
  patients as customers, they work towards a
  patient-centric approach to patient care. That is
  why wellness retreats, dentist offices, maternity
  homes, hospitals, all give a personalized feeling
  to patients. They remember your birthdays, remind
  you of your next check-up appointment, and even
  help with financial considerations.
• Achieve cost efficiencies
• When considering the voice of the patient,
  healthcare providers can take a value-based
  approach to patient care. This involves a cost to
  benefit analysis which could bring about cost
  efficiencies not only in treatment but also in
  facilities management. Wrongful diagnosis means a
  waste of resources, not to mention the bad
  reputation that comes with it. Voice of the
  patient data helps organizations to review
  patient charts, medical histories, and even
  compare similar cases for more accurate treatment
  plans.

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How Can We Derive Patient Voice From Healthcare
Data Sources?

• Patient voice data and feedback can be collected
  from a variety of sources including
• Electronic health records (EHR)
• Telemedicine and video consultation records
• Customer support calls
• Active patient groups (APG)
• In-care questionnaires
• Post-appointment or post-treatment surveys
• Feedback forms or emails
• Social media channels or patient forums

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• Patient-voice.com
• Patient Voice allows patients to leave feedback
  quickly and easily to any registered care
  organisations in the UK. In turn, this allows
  healthcare organisations to improve their patient
  experience and the quality of care that patients
  receive.
• Patientvoices.org.uk
• Another UK-based organization, Patient Voices
  give healthcare providers the ability to gain
  valuable insights into their patients
  experiences by using first-person digital
  storytelling to demonstrate their patients
  feedback and opinions. They conduct workshops for
  healthcare professionals, carers and patients to
  develop their own stories and narratives, provide
  consultancy and support of digital stories within
  healthcare development programmes, and help in
  the development and identification of resources.

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• Rarepatientvoice.com
• Rare Patient Voice makes it easy for patients and
  their caregivers to voice their opinions about
  healthcare providers and products by giving them
  the opportunity to take part in paid surveys,
  interviews, and online communities. The
  organization also partners with patient advocacy
  groups, and helps market research firms find
  respondents and patient panels.
• Thepatientvoice.com
• The Patient Voice gives healthcare providers the
  ability to uncover the voice of the patient
  across all their operations and reach 100,000
  patients across 496 different conditions.
  Organizations use the findings to develop
  data-backed strategies for marketing, sales
  training, business development, new product
  planning, medical affairs, and new market access.

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