CJ 300 Chapter 7 Forman and Informal Communication Networks in Organizations

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CJ 300 Chapter 7Forman and Informal
Communication Networks in Organizations
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Formal Commo Systems

• Influences on Formal Systems
• Organizational Size
• Organizational Complexity
• Centralization/Decentralization
• Bureaucratization/Debureaucratization
• Formal Hierarchy of AuthorityChain of
  Command/Span of Control
• Informal Commo Network
• Technology

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Organizational Chart

• Simple

Manager
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Complex

• Page 139

Manager
Line
Staff
Auxiliary
Geographic?
Shift?
Specialty?
Fayol, Gangplank or Grapevine?
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Communication Networks
Circle
Wheel
Chain
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Star
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Sociogram
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Communication Process
Feedback Loop
Sender
Receiver
Message
Encoding
Transmission Medium
Sending
Receiving
Decode
Noise (Sender, Message, Encoding, Transmission,
Sending, Receiving, Decoding, Feedback (Clouds,
Fog, Smog?)
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Noise/Barriers to Communication
Physical Barriers, Desks, Walls, Height,
Vehicles, etc.

• Sender/SenderSimilarities/Differences, Rank,
  Experience, Knowledge, History, Education, etc.
• Encoding/Decoding/FeedbackSymbolic Interaction,
  Weighting, Interpretation, Emotions, etc.
• Transmission/MethodProximity, Equipment,
  Appropriateness, etc.

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Functions of Formal Communications

• Facilitate and Coordinate Work Activities
• Feedback
• Decrease waste and unnecessary work
• Support Organizational Structure

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Functions of Informal Commo Network

• Flexibility
• Less Formal (Documentable)
• Faster
• Distribution
• Job Related/Non-job related

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Feedback?
Questions?