Computers%20and%20Business,%20Finance,%20and%20Marketing

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Computers and Business,Finance, and Marketing

• Week 11

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Topics

• Advertising
• Marketing
• Job force
• Telework
• Employee monitoring
• Manufacturing

• International business
• Industrial development
• Retail
• Banking and Finance
• Stock market

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Retail

• Kiosks
• Point-of-sale terminals
• Debit cards
• Social computing
• Electronic data interchange
• Online Purchasing

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Banking and Finance

• Cashless society
• Phone transfers
• ATM
• Debit card
• E-cash
• On-line sales and banking

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Stock Market

• Share tracking
• Wireless transactions on trading floor
• Online trading

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Manufacturing

• Robotics
• Multimedia
• Computer Aided Design/Manufacturing
• Just-in-time manufacturing
• Virtual reality

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Advertising and Marketing

• Television
• Radio
• Print
• Internet

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Goals of Technology

• Increase productivity
• Reduce resources needed to complete tasks
• Improve standard of living
• Improve efficiency
• Increase reliability

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Usual Result of Technological Advances

• Cost of product goes down
• Market expands
• Jobs are created
• new types
• more workers of each type

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Society and Changing Technology

• Higher standard of living
• Better services
• Better goods
• Potential for higher incomes
• Production of goods is more knowledge based

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Changing Nature of Work

• Elimination of jobs
• De-skilling of jobs
• Creation of jobs
• Reduced work hours
• More leisure
• Increased need for training

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Computer vs Other Technologies

• Eliminate wider variety of jobs
• Eliminate more high skilled jobs
• Pace of improvement in speed and capacity is much
  faster
• Continual retraining

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Job Creation

• Programmers (SE)
• Computer repair
• Trainers
• Cable guy
• Network guy
• Telemarketers
• Webpage Design/Maint

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Income and Productivity?

• Hourly wages dropped
• Work less to do same thing
• Productivity increases
• Efficiency increases
• Lower wages? Increase business? Lower costs?

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Jobs of the Future

• Knowledge of some type of computer technolgy
• Fewer jobs for people with lower skills and
  education
• Pay level
• high - highly skilled
• low - no skill
• Make transition to new technolgy

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Computers and Job Hunting

• Fastest growing occupations through 2016
• computer scientists
• computer engineers
• systems analysts
• network specialists

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Growth in Employment

• IT personnel
• Computer operators
• Computer technicians
• Systems analysts
• Programmers
• Database administrators

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Finding that Job

• Job-search service on Internet
• Regional info
• Advice
• Interview help
• Resume help

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Telework

• Work away from normal office
• Utilize
• Email
• FTP
• Video conferencing
• Remote desktop

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Benefits to company

• Reduced overhead
• Skill retention
• Increased productivity
• Reduced absenteeism
• Improved morale

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Benefits to Employees

• No commute time/costs
• Reduced clothing costs
• Reduced child care costs
• Greater freedom
• Decreased distractions
• Flexible location

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Benefits to Everyone

• Reduction of traffic
• Reduction of costs of transportation
  infrastructure
• Reduction of environmental damage

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Telework Job Attributes

• Large degree of autonomy
• Intrinsically satisfying
• Routine communications
• Agreed job specs and time tables
• Involve travel
• Require quiet time to think

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Problems

• Isolation
• No direction from supervisor
• Low morale
• Work too little or too much
• Reduced opportunities for advancement
• Reduction in important inter-office communication

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Changing Business Structures

• Trend towards smaller businesses and independent
  consultants
• Company loyalty and identification decreases
• Decreased need for middle management due to
  better tools

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Employee Monitoring

• Creation of new ways to monitor
• Old ways are more efficient

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Employee Monitoring Methods

• Electronic - details of performance (keystrokes,
  time spent)
• Physical surveillance
• Customer service telephone work
• Access to info (files, email,)

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Health Issues

• Radiation (less today)
• Wrist problems
• Repetitive Strain Injury
• Blurred vision

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Responses to Health Issues

• Ergonometric solutions
• Role of management in supervision
• Legal issues - lawsuits

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E-Commerce

• Major model alteration of provision of goods and
  services
• Customer driven and controlled
• Aimed at cutting costs
• Improved quality of goods and services
• Increased speed of service delivery

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New Methodology to..

• Address the needs of organizations
• Identify requirements of merchants
• Elevate the desires of customers

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Buying and Selling

• Information
• Products
• Services

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Applications

• Communications on demand
• Remote banking
• Procurement and purchasing
• Online marketing and advertising
• Expanded remote shopping

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Common Business Services

• Security
• Authentication
• Electronic payments
• Online directories
• Online catalogs
• Data storage backups
• The Cloud

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Message and Information Exchange

• Email
• FTP
• Electronic data interchange
• Electronic funds transfer
• Transaction capture
• Delivery tracking

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Pillars of E-Commerce Support

• Universal Access
• Public Policy
• Legal Issues
• Privacy Issues
• Technical Standards