Howard Putnam

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• Howard Putnam
• Presenter

February 29, 2000 Leap Year
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Its All AboutPeople and Leadership

• Today, an overview of
• Leadership Change
• presentations by
• Howard Putnam

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• Creating the vision and establishing the culture.
• Creating the vision is one thing. Implementing
  the vision creates the foundation for the
  culture.

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• Leadership through turbulence

Are you prepared to drop 1000 feet without
warning?
Will you be able to shake it off and regain your
altitude?
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• Change, transformation of
• organizations

Sometimes it is good, but it could mean a pink
slip or a transfer or loss of job? Are you
prepared for change or transition?
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• Ethics dont just happen

It is your individual responsibility regardless
of how your organization approaches ethics.
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Long term Bottom line improvement comes through
people, you me aided by our ability to
master technology Are you prepared?
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MentorU.com is all about people and our ability
to master technology to share information and
improve your value and worth.
Are you ready? Do you want to be a Millionaire??
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Is that your Final Answer?
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All about people
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People have made the difference in my life
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People have made the difference in my life
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(No Transcript)
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(No Transcript)
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Virgil Putnam - Iowa Farm
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From Farm to Bag Room to Boardroom
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WACO 1 Early Air Mail Plane
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Poll What year did the Wright Bros. make 1st
flights?

• PlaceWare Multiple Choice Poll. Use PlaceWare
  Edit Slide Properties... to edit.
• 1912
• 1919
• 1903
• 1905

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Creating the Vision Establishing the Culture
Vision Starts With People
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Your Preflight Checklist

• Vision

What is your vision for your department or
company or product or service?
Write it down in a 100 words or less
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What business are you really in? Write it down
now. What is your product? What is the end
result or service? Value?
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Your Preflight Checklist

• What business are you really in? Did you write
  it down?
• It is critical to a smooth flight, otherwise
  your landing may be bumpy.or worse

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Your Preflight Checklist

• Create a winning culture

• How do you create a winning culture? Does your
  vision attract the right people? Are you willing
  to share the rewards with your team?

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Your Preflight Checklist

• Hire attitudes that match your culture

• At Southwest we hired attitudes first and
  skills second. Are you
  matching attitudes to your
  culture?
• Just hiring what walks in?

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Creating and Raising the Standard

• USA - Uncle Sam, Yankee Doodle Went to Town
• Australia - Waltzing Matilda
• Southwest Airlines - Fun

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AIR Aircraft Interior Resources

• Product - Airline seat refurbishment
• Business - Exceeding expectations in Customer
  service, cycle times, quality

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AIR - Developing Culture

• WE (team) can do it, when the competition cannot
• Pride
• Efficient
• Cross functional thinking and doing
• Share the rewards

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Leadership Through Turbulence
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Leadership Through TurbulenceCan be caused by

• Growth

Expanding too quickly? Loss of a
key employee? Profit sharing in place to keep
them? Too much overhead vs revenue?
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Leadership Through TurbulenceCan be caused by
The Economy

• Is your industry cyclical?
• Downsizing?
• Mergers?
• Consolidation?
• Do you have your radar on?

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Leadership Through TurbulenceCan be caused by
Cash flow

• Do you have financial expertise
• and controls? Overexpanding?
• Good banking relationship?
• On top of receivables?
• Managing the payables?

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Leadership Through TurbulenceCan be caused by
Competition

• Do you know who they are?
• Are you a step ahead?
• Are you benchmarking?
• Can you fly around them?

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Leadership Through TurbulenceCan be caused by
New Markets

• Were the numbers B.S.?
• Too soon? Too late?
• Out of your league?
• Are you there for the longrun?

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Leadership Through TurbulenceCan be caused by
Lack of expertise - people

• Your most important asset?
• Did you leave them to last?
• Stretched too thin? Training?
• No reward program?
• Net results Net profit

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Navigating Turbulence (Dr. Don E. Beck)

• Alpha state (Forward turb.)
• Beta (Resistive)
• Flex (Absorb change)
• New Alpha (Renewed forward state)

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Turbulence - The Hard Way

• Alpha
• Beta
• Gamma (Hit bottom the pits)
• Omega (Rebirth-Transition)
• New Alpha

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Turbulence Can Be Positive In the worst of
conditions, grab the yoke now.

• Proactive - Fly through it
• Plan for it - Seat belts on?
• Prepare, train your people (Just like pilots,
  teams)
• 2nd order of change kicks in, new flight plan
  flex

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Change and Transformation of Organizations
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Do you know what every switch and instrument
does?

• Monitor cycles in society
• Monitor cycles in business and in your industry
• Demographics a factor?
• Change in technologies
• Economies (world wide)

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Poll Length of Product Cycle in Months in 1999?
(Inception ...

• PlaceWare Multiple Choice Poll. Use PlaceWare
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• 36
• 34
• 12
• 9

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Poll Largest Company in Market Capitalization
in 1969?

• PlaceWare Multiple Choice Poll. Use PlaceWare
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• General Motors
• IBM
• General Electric
• ATT

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Poll Largest in Market Capitalization Today?

• PlaceWare Multiple Choice Poll. Use PlaceWare
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• Coca Cola
• General Electric
• Microsoft
• Amazon.com

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Poll What is the fastest growing part of the
beverage indus...

• PlaceWare Multiple Choice Poll. Use PlaceWare
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• cola
• water
• beer
• juice

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End result? We live in a flow state era in our

• Individual lives jobs
• Families
• Organizations
• Cultures
• Economies

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Ethics Dont Just Happen
Most Important Topic
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Ethics have to be

• Your individual responsibility
• Taught every day
• Practiced like takeoff/landing
• 7 days a week/all weather
• For everyone in organization
• Be part of the fabric

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Morale is higher in a home that has well
developed values, and lives by them.
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Morale is higher in a department or business that
has well developed values, and lives by them...
and the bottom line will reflect it!
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Pressure to succeed at any cost,
ORIntegrity at any cost?
IntegrityAccountabilityResponsibility
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Where would you rather work?
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Poll Martin-Marietta Gray Matters - Mini Case 1
- Super Bow...

• PlaceWare Multiple Choice Poll. Use PlaceWare
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• Tell the supervisor you will see him at the game
• Remind him that code of ethics prohibits gifts
  over 10.00
• Decline, and tell supplier that relationship stay
  on business basis
• Ask supervisor how we can reimburse supplier for
  tickets

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Ranked 1 in integrity, ethicsJohnson and Johnson
Their Credo for over 50 years

• We believe our first responsibility is to the
  doctors, nurses and patients, to mothers and
  fathers and all others who use our services.

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Johnson Johnson Credo

• We are responsible to our employees, the men and
  women who work with us throughout the world.

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Johnson Johnson Credo

• We are responsible to the communities in which we
  live and work and to the world community as well

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Johnson Johnson Credo

• Our final responsibility is to our
  stockholders.

(NOTE not the first responsibility, people
before )
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Johnson Johnson Credo

• When we operate according to these principles,
  the stockholders should receive a fair return.

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We all need

• Flight plan
• Stars to steer by
• Mentors
• Role models
• Tools to benchmark our progress and results

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Organizations need

• Committed management beginning in the boardroom
• A living, meaningful code of conduct
• Uniformity throughout and in every state and
  country

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Ethics are becoming more complex

• Globalization
• Cultures
• Internet
• e commerce
• Environmental agendas and legitimate concerns
• Demographics, cloning

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International Olympic Committee A
mockery of their own values

• Faster
• Higher
• Stronger

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A role model of ethics in sportsthe late Coach
Tom Landry
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The Braniff International Dallas Cowboys B-727-200
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Poll Martin- Marietta Gray Matters - Mini case
11- attendan...

• PlaceWare Multiple Choice Poll. Use PlaceWare
  Edit Slide Properties... to edit.
• It is not your business, stay out
• Speak to your supervisor about the coworkers'
  absence
• Send an anonymous letter to the company ethics
  office
• Speak to your colleague and see what his
  expanation is

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• Ethics dont just happen.
• They are YOUR individual responsibility. Do you
  accept the accountability?

Pass them on.
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We have come full circle.It is still ALL about
PEOPLE and LEADERSHIP
Thanks for attendingHoward Putnams Web Seminar
www.MentorU.com/Putnam
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Upcoming Web Seminarsby Howard
Putnam

• April 25, 2000
• June 13, 2000

Confirm Dates Times at
www.mentoru.com/Putnam