PowerPointPrsentation

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WELCOME to our work-shop
APPLIANCE OF QUALITY MANAGEMENT SYSTEMS IN SOCIAL
ENTERPRISES FOR LONG-TERM UNEMPLOYED
(GERMANY) within the 17. European Conference of
Welfare in Prague
      Evangelischer Fachverband Arbeit
und Soziale Integration e. V. (EFAS) Stuttgart -
Deutschland   Evangelischer Fachverband für
Arbeit, berufliche und soziale Integration im DW
der Ev. Kirche im Rheinland Dusseldorf -
Deutschland
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Unemployment rates in Germany (State April 2009)
Origin Statistics of Federal Employment
Office ALG Unemployment Benefit SGB Social
Security Code
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Benefits for unemployed persons in Germany

• Social Security Code SGB III
• Unemploymenent Insurance
• Unemployment benefit I
• Insurance benefits
• Amount depends on former income
• Will be payed after beginning of unemployment for
  one year
• Integration benefits for rehabilitation in work
• Service provider is the Federal Employment Office

• Social Security Code SGB II
• Basic Social Care
• Unemployment benefit II
• Basic Social Care is financed by taxes
• lump-sum benefits for long-term unemployed LZA
  (LZA longer then one year of unemployment) and
  for persons living in the same household with LZA
• Integration benefits for rehabilitation in work
  and for preservation of working ability
• Service provider are the Agencies for Employment
  and the municipalities

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Main Instruments of Labour Market Policy

• Agreements for rehabilitation, potential analysis
• Employment subsidies, subsidies for the employer
• Budget for employment exchange
• Activation Coaching,Training, assisted
  employment exchange
• Professional training
• Professional skill enhancement
• Job Incentive Program
• Measures for getting prepared for a professional
  training

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Quality Assurance in Labour Market Policy
German Federal Ministry of Labour
Basic Targets
Budget funds
Federal Employment Office

• Business Targets
• Target Controlling
• Benchmark

Budget funds
Municipalities
Local Employment Agency
Labour Market Program SGB II
Labour Market Program SGB III
Specification of services Surveillance of
success Certification QM System
Provider of Measures
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More than 100 Members belong to EFAS
National Associations and Welfare Services in the
Evangelischen Fachverband für Arbeit und soziale
Integration e.V. (Protestant Association for
Labour and social Integration - incorporated
society)
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• Guarantee

What does quality mean for the consumer?

• Reliability

• Security

• Credibility

• Dependability

• Enviromental orientation

• Usefulness and Success

• Price

• Reachability

• Quickness

• Communication

• Behaviour concerning complains

• Expertise of staff

• Courtesy of staff

• Efficiency

• Comprehensibility of service

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Balance
Quality exists, when the service requirements of
the customers meet their perception.
requirements of customers
delivered services
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The Triangle of Customers Requirements
Long-term unemployed persons expect personal
promotion and professional perspectives by
measures of qualification
Prevision of services and/or product performances
are ordered by industrial and privat customers
Cost units order and pay for the promotion
measures for long-term unemployed persons
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Quality development process of
EFAS
2009
3rd Phase of audit
2008
Phase of implementation Consulting and
mentoring of welfare services
2007
3rd Edition of the EFAS Prototype Quality Manual
is published
2006
2nd Phase of audit
2005
Document examination at DQS, AZWV takes
effect,decision for 3rd edition Quality Manual
2004
2nd Editon of the EFAS Prototype Quality Manual
is published
2003
Decision for a new edition of Quality Manual
implementation of DIN EN ISO 90012000
2002
1st Phase of audit
2001
Finishing of the Prototype Quality Manual, 1st
edition
2000
Working phase
1999
Foundation of expert commitee Quality Management
Developement of Quality Manual
 
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Quality development process of EFAS
2001
2007
2004
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Quality Management Manual
EFAS Prototype Quality Manual was sold over 100
times all over Germany
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The Prototype Quality Manual
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An Example how does the quality manual work?
Problem / requirements for welfare service by
financier and participant Guarantee of a safe
and ruled flow of the trainings. The executing
welfare services must assure that their trainings
will be executed in a way, that the agreed
quality standards will be reached. That refers
espacially to  -   Rooms and Equipment
-    Staff -    Methods and teaching
material -   Structured, fixed processes
(Curricula, time-tables etc.)
Staff
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An Example how does the quality manual work?
Solution given by Prototype Quality Manual for
the example Staff

• Jobs are methodically described and requirements
  for employees are fixed (Chapter 2.1. with
  example).
• Employees will be systematically chosen and
  instructed (Chapters 2.3. and 2.4.)
• Employees will be regularly further educated
  (Chapter 2.5).
• Employees will be regularly rated by the
  participants(Chapter 5.1 and example to 5.4)

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ABI Rheinland
As pilot scheme the Association for Labour,
professional and social Integration (ABI) in the
Rhine area developed a concept for implementation
of quality management systems
ABI - Rheinland
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Quality development process of EFAS
Quality development process of ABI
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QM in ABI central supervision and
implementation within a network
ABI enterprises
qualification / further education
QM Supervision team
Workshops
developes
ABI board of directors
Self-rating
methods
validation
forms
parameter
certification
consultants
documents
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QM in ABI setup of expertise from praxis for
praxis
Employees from ABI enterprises
Supervision team
organises
get qualified as
Qualification
Important impulses for further developement and
implementation of the quality management project
Moderators
Professional exchange
Regular meetings
Validators
Annual Quality days
Quality Management Agents
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Quality Management in ABI Co-operative mentoring
further developement by involvement

• Questioning of members
• Negotiated agreement of 41 members
• Internal work-shops for experts and quality days
• Integration of external requirements e. g. by
  developing a check-list concerning the
  requirements of AZWV
• Custom-made offers for further education e. g.
  concerning topics from improvement projects
• Regular revision of the self-rating questionnaire
• Further developement of a model of steps of
  quality from self-rating to validation
• education presenters, ValidatorInnen

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Status quo what is the actual project status ?

• Based on the quality manual offers of
  consultation for further support of enterprises
  will be developed.
• This is done by
• Network consultations (4 5 enterprises
  develope together their quality management system
  and are coached by consultants)
• Individual consultations (Coaching of single
  enterprises, which develope a quality management
  system)
• Development of custom-made further education for
  enterprises which build a quality management
  system
• Further implementation of self-ratings and
  transfer of this method in other regions of the
  Federal Republic of Germany.

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Future prospects How will the project be
developed?

• At present there is a questioning of the users
  of the quality manual about their process of
  implementation. The users are also asked to give
  examples of best-practice for the manual.

• At the end of last year the external requirement
  for quality managements systems have changed due
  to a revision of ISO 9001.

• In order to meet these requirements the quality
  manual is revised.

• The 4th edition will be published in 2011.

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Thank you very much
Vielen Dank für Ihre Aufmerksamkeit!

•  
• merci du fond du cur grazie molte
• muchas gracias
• dank je wel muito obrigado
• tack så hemskt mycket
• ??????? ???????!
• Tak moc vám dekuji çok tesekkürler

Projektpräsentation von  Frank Gottwald
renatec Gesellschaft DüsseldorfUrsula Gröning
Fachverband Rheinland DüsseldorfSusanne
Hohenschild renatec Gesellschaft
DüsseldorfKlaus Zimmer Neue Arbeit Stuttgart