Mr. LIU Andong

1
Being Market-oriented while Ensuring Universal
Postal Service

• Mr. LIU Andong
• Deputy Postmaster General
• State Post Bureau
• Peoples Republic of China

2
Contents

• PART 1
• Measures of guarantee universal postal service
• PART 2
• Measures to become market-oriented

3
Measures on Universal Postal Service

• Speed up mail delivery
• Enlarge postal network
• Introduce information technology
• Promulgate service standard
• Reclassify postal services

4
Speed up Mail Delivery

• Letter and parcel post service
• Deliver time shortened
• EMS items
• next day delivery among metropolitans and eastern
  china
• News papers
• 57 same day delivery

5
Enlarge Postal Network

• By the year 2001, China Post has
• 77,000 postal outlets, among which
• 60,000 in rural area
• 16,000 computerized
• 184,000 mail boxes
• 30,000 delivery points

6
Introduce Information Technology

• Computerized Postal network connects
• 236 main cities
• 24,000 post offices/outlets
• 5,000 ATM
• Multi-function website www.183.com.cn
• 24-hour Call centre dial 185 anywhere
• Improved EMS track and trace system

7
Promulgate service standard

• Promulgated Code of Postal Service in 2000
• 80 of postal counters in cities standardized
• Customers service centres established in most
  cities
• Good reputation from customers

8
Reclassify postal services

• Universal service
• Letter-post service
• Affordable price
• Uniform rate
• Commercial service
• Customer-oriented
• Market price
• Compensate universal postal service

9
Measures of being Market-oriented

• Recast Postal Law
• Increase postal revenue
• Separate functions of regulator and operator
• Improve human resource management
• Apply computer based network
• Establish joint venture or partnership with other
  sectors

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Recast Postal Law

• Adapt to the new environment
• Strengthen universal postal service
• Listed in the schedule of State Council of 2002
• Postal regulations of provincial level
• 18 provinces
• 23 regulations

11
Increase Postal Revenue

• 1998
• Deficit 17.9 billion CNY
• 2001
• Profit 62 million CNY
• Revenue 47 billion CNY
• Percentage of increase in revenue
• 18 during the last 3 years

12
Separate Functions of Regulator Operator

• Time
• In the near future
• Process
• Step by step
• Main purposes
• Fair competition
• Commercialization of Post
• Customer needs
• Service quality

13
Improve Human Resource Management

• Contract based staff
• Regular assess
• Exchange of managers between
• More developed and less developed regions
• Headquarters and post offices
• Different job areas
• Introduction of modern human resource management

14
Apply computer based network

• Stamp issuing and management
• EMS track and trace
• News papers and periodicals subscription
• Post office operation
• Postal savings
• Money order service
• Mail centre operation management
• Transportation control

15
Establish Joint Venture or Partnership with
Other Sectors

• Joint venture with airlines, etc
• Partnership with big customers
• Unicom
• China Mobil
• China Telecom
• China Network Communication

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Conclusion

• To be market-oriented while ensuring universal
  postal service, Posts need to
• Continue postal reform
• Introduce new technologies
• Complete postal network
• Improve service quality
• Customer oriented
• Cooperate with partners

17
THANK YOU!
Thank you very much for your attention.