Stick to Status Quo

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Stick to Status Quo outcome could range from
business as usual to becoming
irrelevant.Transformational Change is an
imperative for exhilarating growth. In some
cases, it is a lifeline for survival.
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MASTER SUN CONSULTING

• Transformational
• Change Consulting

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• Transformational Change is a conscious
  sustainable change to a higher level of business
  performance business health

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What Makes Master Sun Consulting Different ?

• We specialize in transformational change.
• We focus on achieving results and not on writing
  reports
• We implement what we propose
• We create a joint venture with the clients
  management team
• Steering Committee, Management Action Teams, Task
  Force
• We work at all levels of the organization
• Senior management to field staff. CEO to Peon
• We work on creating enduring relationships with
  our clients

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Master Sun Consulting

• Transformational Change Process Sub Processes
• Transformational Change Process Tools
  Methodologies

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Transformational Change Process (TCP)

• Transformational Change Process is a proven
  highly capable process for engineering
  sustainable cultural transformation
• Transformational Change Process is broken into
  four sub-processes Business Health Check, Focus,
  Rollout Institutionalization
• Transformational Change Process measures hard
  business benefit indicators as well as soft
  cultural indicators at the termination of every
  sub process
• Transformational Change Process is aided by
  various tools methodologies

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TCP Strategy Implementation Framework
Stage
Institutionalization of the process
Identification definition of areas of
improvement
Development of solution and testing
Implementation of solution across all units
Activity
Sustained Strategy
Strategic Direction
Strategic Guidelines
Strategy
Output
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TCP Strategy Implementation Framework
Stage
Institutionalization of the process
Identification definition of areas of
improvement
Development of solution and testing
Implementation of solution across all units
Activity
Sustained Strategy
Strategic Direction
Strategic Guidelines
Strategy
Output
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• Improving business health is improving
  organizations systems, processes leadership
  capabilities , so that it can build capacity for
  sustained performance

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Business Health Check Focus Areas

• Business Health Check
• Depending on the critical needs of a business ,
  at a point of time, the Business Health Check
  will focus on some or all of the following
  focus areas
• Business Performance Analysis
• Strategy Planning Analysis
• Organization Culture Analysis
• Process Systems Analysis
• Operations Analysis
• Marketing Analysis
• Sales Distribution Analysis
• Customer satisfaction analysis

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TCP Strategy Implementation Framework
Stage
Institutionalization of the process
Identification definition of areas of
improvement
Development of solution and testing
Implementation of solution across all units
Activity
Sustained Strategy
Strategic Direction
Strategic Guidelines
Strategy
Output
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• Focus process sets strategic guidelines. It
  challenges assumptions.
• One big reason why a companies longevity is
  hurt is they fail to challenge the assumptions
  (Nandan Nilkeni, MD CEO , Infosys)

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TCP Sub Process Focus
Process Reengineering
Realization Plan Development
MCS Development
Roles and Responsibilities
Performance measurement process
Review process
Change Leadership Diagnosis
Working norms and SOPs
Short Interval Control
Financial Targets and Schedules
Building High Return on Management
Training modules
Lean Opportunities
Rollout plan
Detailed RCAs Action Plan
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FOCUSInvolvement, Understanding Ownership
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TCP Strategy Implementation Framework
Stage
Institutionalization of the process
Identification definition of areas of
improvement
Development of solution and testing
Implementation of solution across all units
Activity
Sustained Strategy
Strategic Direction
Strategic Guidelines
Strategy
Output
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TCP Sub Process Rollout
Example Rollout Approach for Marketing
Strategic Guidelines
Marketing Strategy
Product Mix Strategy
Distribution Strategy
Pricing Strategy
Promotion Strategy
Prelim Scoping
Detailed Scoping
Location Strategy
On site implementation
Off site implementation
Consolidation
Rollout Strategy
Corporate Policy
Policy Formulation
Product Mix Policy
Distribution Policy
Pricing Policy
Promotion Policy
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TCP Strategy Implementation Framework
Stage
Institutionalization of the process
Identification definition of areas of
improvement
Development of solution and testing
Implementation of solution across all units
Activity
Sustained Strategy
Strategic Direction
Strategic Guidelines
Strategy
Output
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TCP Sub Process Institutionalization
MCS implementation
Compliance Parameters
Compliance Schedule
Compliance Health Check
Training
Mechanical Compliance
Usage
Culture
Understanding
Process Capability
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Institutionalization CAMS
Measuring the Four Mindsets Change Assessment
Management System (CAMS)

• Health Check questionnaires are developed to
  assess the mindset levels using a structured
  approach
• Closed ended questions for compliance.
• Open ended questions for understanding.
• Demonstrative questions for usage.

• The Health Check questionnaire answers get
  converted into a scoring scheme
• 0 for wrong or not done.
• 1 for partially right or partly done.
• 3 for correct or demonstrated.
• The percentages of each system performance
  category are plotted
• The target is 100.

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Master Sun Consulting

• Transformational Change Process Sub Processes
• Transformational Change Process Tools
  Methodologies

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TCP Tools Methodologies
Process
Transformation Management, Minds Path Matrix
Impacting Leadership, Management Climate
Balanced Scorecard Strategic Implementation
Methodologies Tools
Management Control Systems ,Short Interval Control
Business Process Design ,Re-engineering
Automation
Project Management, Training Communications
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TCP Methodologies Balanced Scorecard Strategy
Management
What are the financial objectives for growth and
productivity? What are the major sources of
growth?
Who are the target customers that will generate
the revenue growth? What are the objectives and
how do we measure success with them?
Brand / product development, sales, service,
operations, logistics.. Activities needed to
create the required customer value
proposition and differentiation and the desired
financial outcomes
Organization infrastructure, skills,
capabilities, knowledge of employees, working
climate.. The ability to execute internal
business processes in new differentiated ways
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