The Art of Professionalism...

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The Art of Professionalism...

• Presented by
• Mike Helbock, M.I.C.P., SEI
• Senior Paramedic, NREMT-P
• MSO - King County Medic One
• Manager EMS Training and Education
• Seattle/King County Division of EMS

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Why the ART of Professionalism
EMT-C, Inc.
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Will Rogers

• Even if youre on the right track ...
• ..youll still get run over if
• youre just standing there!

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Ask yourself...
EMT-C, Inc.
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• Are your skills... where they need to be?
• What is your compassion level?
• What is your frustration level?
• Why am I (still) doing this job?
• Am I a professional
• Job Satisfaction Index (CL-FL) JSI

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Dedication!
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Their lives..are in your hands!
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How do we define

• Professionalism

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Websters

• Engaging in a given activity as a source of
  livelihood...to make a living!

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Screen Actors Guild

• One who is compensated for their services.

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EMS community

• It is a Standard by which we are held to...
  ...and are continually trying to achieve!

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Commitment!
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• Professionalism

Is it a matter of salary or promotion... .or
is it a matter of conduct and performance
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A Professional is...

• A skilled provider who with compassion in their
  heart and passion for their job...
• performs their skills!

EMT-C, Inc.
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The practice of Professionalism
EMT-C, Inc.
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• Requires... the patient...before personal pride
• Requires... continual training and education
• Requires ...dedication
• Requires passion/compassion
• Requires ...continual self- evaluation

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The pride of Professionalism

• The highest compliment that you can receive...you
  are a true professional
• When achieved
• the public... acknowledges it
• your peers... admire it
• your supervisors... reward it

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A Professional

• is

EMT-C, Inc.
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• One who places patient care... before pride
• One who masters their patient care skills by
  training seriously and is always willing and
  eager to learn more ...and teach others
• One who sets high standards for themselves, crew,
  agency, and EMS system
• One who critically views their own performance
  with a desire to improve

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A Professional
is not
EMT-C, Inc.
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• One who trips over their ego enroute to patient
  care
• One who is so comfortable with their skills that
  they seek the minimum in training..and are
  put-off if required to do more
• One who lets someone else set the standards
• One who is defensive to criticism and will take
  the first opportunity to blame others

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As a Professional...

• You need to be the one to set the Standards

EMT-C, Inc.
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The Publics View
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You are
Americas heroes
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The publics view
Sometimes we need to let them see for
themselves
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Dont ever lose your sense of humor!
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Ask yourself...
EMT-C, Inc.
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• Are your skills... where they need to be?
• What is your compassion level?
• What is your frustration level?
• Why am I (still) doing this job?
• Am I a professional
• Job Satisfaction Index (CL-FL) JSI

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Job Satisfaction Index
10
0
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• Be a mentor...

to somebody
EMT-C, Inc.
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Can you remember

• Opening a soda with an actual opener
• Herman Munster
• PF Flyers
• .28 cents for a gallon of gas
• Ford Pinto
• 8 Track tapes/decks
• A brand new LP
• In-a-gadda-da-vida(and where you where the first
  time you heard it)!
• Rotary telephones
• Pet Rocks

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If you dont remember these.
you are the future
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• Thank-you
• for doing what you do

EMT-C, Inc.
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The Art of Professionalism
Be Safe
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Mike Helbock Mike.helbock_at_metrokc.gov 206-423-46
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Be Safe