PASSIVE COMMUNICATION

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PASSIVE COMMUNICATION
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What is Passive Communication?

• Based on compliance
• Hope to avoid confrontation
• Have learned that is safer not to react

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Elements of the Passive Style

• Dont express true feelings
• Dont speak up
• Always Agree
• Are indirect
• Are hesitant and inhibited
• Are apologetic and self-conscious

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Furthermore

• Complain instead of takes action
• Agree externally while disagreeing internally
  (emotionally dishonest)

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Outcomes in the Workplace

• Dont get what you want
• If you do, it is indirectly
• Others achieve goals at your expense
• Rights are violated

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Personal Outcomes

• Build dependency relationships
• Slowly lose self-esteem
• Resentful towards self and/or other
• Will often feel
• Anxious
• Ignored
• Helpless
• Manipulated

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When Passiveness Can Be Useful

• Minor Issues
• Problems caused by conflict greater than conflict
  itself
• High-strung emotions
• Your power lower than other partys
• Others position impossible to change

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Passive-Aggressive Communication

• Passive in expression
• Aggressive in intent

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Nonverbal Cues

• Sighing
• Rolling eyes

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WATCH OUT FOR PASSIVE COMMUNICATION