NoelLevitz Survey Results Fall 2003 Student Satisfaction Inventory SSI Institutional Priorities Surv

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Noel-Levitz Survey ResultsFall 2003Student
Satisfaction Inventory (SSI) Institutional
Priorities Survey (IPS)

• Bakersfield College

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Main Points

• Background Results Dissemination
• The Samples
• The Surveys
• The Results
• Comparison to Previous Results
• What do we do with the Results?

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Background Results Dissemination

• Background
• Accreditation
• Administered 9/15 10/03/2003
• Paid for with 2003 matriculation s
• Results Dissemination
• College Council, Academic Senate, Chairs, and
  Directors 12/02/03
• Other groups as requested
• Complete report available in Library, Presidents
  office, and Web

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The Samples

• BC Student Sample
• 2,164 15 of census headcount 14,892
• Large and representative (See handout)
• Class Attendance
• 1,161 (82.9) - BC main campus
• 114 (8.1) - Delano Center
• 31 (2.2) - Weill or other Bakersfield area
• 35 (2.5) - Distance Education
• 26 (1.9) - Equally - Delano main
• 34 (2.4) - Combination of above

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The Samples

• BC Staff Sample
• 205 40 of 500 BC full-time employees
• Large and representative (See handout)
• BC Position
• 111 (55.2) Faculty (7 adjunct)
• 77 (37.8) Classified staff
• 14 ( 7.0) Administrators

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The Surveys

• The Company Noel-Levitz.
• Higher Ed. consultant with 30 years experience
• Served 1,600 colleges and universities
  comprehensive programs services in
• Student retention success
• Staff and advisor development
• Marketing, recruiting, publications, web sites
• Enrollment technologies institutional
  effectiveness
• Surveys are foundation to services provided

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The Surveys

• Student Satisfaction Inventory (SSI)
• Measures student expectations satisfaction on a
  range of college experiences
• Institutional Priorities Survey (IPS)
• Companion staff survey on same set of college
  experiences
• Combination provides comparison of student and
  staff expectations
• Community, Jr., Technical College version

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The Surveys

• Student Satisfaction Inventory (SSI)
• 113 survey items (See SSI Handout A)
• 1-70 student experience expectations -
  Importance/Satisfaction
• 71-80 locally provided items
• 81-86 commitment to student groups
• 87-95 pre-enrollment decision factors
• 96-113 13 demographic 2 local items
• 12 Scales. SSI items grouped into 12 composite
  scales for a summary perspective
• IPS (staff survey) 89 items

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The Surveys

• How to interpret SSI IPS results
• Three basic areas of measurement
• Importance (scale of 1-7)
• Satisfaction/Agreement (scale of 1-7)
• Performance gap (importance - satisfaction)
• Example
• Item Students are made to feel welcome here.
• Results Importance mean 6.05
• Satisfaction mean 5.12 (SD 1.05)
• Performance gap .93

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The Surveys

• How to interpret SSI IPS results (continued)
• Presentation and analysis of results in rank
  order of student importance
• Strengths Importance above midpoint
  satisfaction in the upper quartile
• Challenges Importance above midpoint
  satisfaction in the bottom quartile

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How to interpret SSI IPS results
(continued)Matrix for Prioritizing Action
Very Important (7)
? (Challenges)
v (Strengths)
Very Satisfied (7)
Very Dissatisfied (1)
X (Low Importance/ Low Satisfaction)

(Low Importance/ High Satisfaction)
Very Unimportant (1)
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The Surveys

• How to interpret SSI IPS results (continued)
• National Comparison Group
• 237,133 students 14,027 staff from community,
  junior, and technical colleges surveyed fall 2000
  spring 2003
• Same three basic measures for comparison
• Mean difference in satisfaction

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SSI Results

• SSI Institutional Summary Orientation to Survey
  Results (See handout B-1)
• Scales in rank order of student importance
• Orientation to results
• Institution means national group means
• Importance
• Satisfaction/standard deviation (SD)
• Performance gap
• Mean difference in satisfaction

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SSI Results

• BC Strengths in rank order of student importance.
  15 items with 5.92 importance means 5.06
  satisfaction means
• (See handout B-3)
• 1. The quality of instruction I receive in most
  of my classes is excellent.
• 2. There is a good variety of courses provided
  on this campus.
• 3. I am able to experience intellectual growth
  here.
• 4. The campus is safe and secure for all
  students.

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SSI Results

• BC Strengths (continued)
• 5. Library resources and services are adequate.
• 6. Nearly all of the faculty are knowledgeable
  in their fields.
• 7.  Faculty are usually available after class and
  during office hours.
• 8.  Program requirements are clear and
  reasonable.

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SSI Results

• BC Strengths (continued)
• 9. Policies and procedures regarding
  registration and course selection are clear and
  well-publicized.
• 10. Faculty are fair and unbiased in their
  treatment of individual students.
• 11. The BC student learning environment
  emphasizes the importance of attendance, planning
  ahead, and study skills to student success.

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SSI Results

• BC Strengths (continued)
• 12. Class change (drop/add) policies are
  reasonable.
• 13. There are convenient ways of paying my
  school bill.
• 14. Computer labs are adequate and accessible.
• 15. On the whole, the campus is well-maintained.

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SSI Results

• BC Challenges in rank order of student
  importance. 4 major areas (17 items) with 5.92
  importance means performance gap of 1.18
• (See handout B-3)
• 1. Accessibility/Availability of Classes
• Academic Advising/Counseling
• Safety, Security, Parking
• Financial Aid

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SSI Results

• Factors in Enrollment Decision - Student
  importance, Same top three as national group
  (See handout B-6)
• 1. Cost
• 2. Financial aid
• 3. Academic reputation
• BC Commitment To Student Groups - Satisfaction
  means 4 of 6 above midpoint
• Part-time 5.24 Evening 5.06
• Older returning - 5.20 Under-represented 5.02
• Commuters 4.98 With disabilities 5.27

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SSI Results

• SSI Overall Summary Items
• -So far, how has your college experience met your
  expectations?
• 1Much worse than expected -- 7Much better
  than expected
• BC Mean 4.48 National Mean 4.67
•  
• -Rate your overall satisfaction with your
  experience here thus far.
• 1Not satisfied at all -- 7Very satisfied
• BC Mean 5.10 National Mean 5.37
•  
• -All in all, if you had to do it over, would you
  enroll here again?
• 1Definitely not -- 7 Definitely Yes
• BC Mean 5.47 National Mean 5.63

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IPS Results

• SSI-IPS Rank Order of Importance Comparison
• Scales presented in rank order of student
  importance compared to staff rank order of
  importance. Five of 11 scales (next slide) and
  33 of 60 items ranked significantly different.
• (See handout B-5 B6)

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IPS Results
 
 
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IPS Results

• IPS Strengths. Importance 6.36 Agreement
  5.44
• Challenges. Importance 6.36 Performance gap
  1.57
• (See handout B-4)
• Overlaps between SSI IPS Strengths and
  Challenges.
• 7 Strengths are the same
• 5 Challenges are the same
• 1 Disagreement SSI Strength IPS Challenge

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IPS Results

• Common Strengths - SSI IPS Strength Overlaps
• 1. The quality of instruction I receive in
  most of my classes is excellent.
• 2.      I am able to experience intellectual
  growth here.
• 3.      Nearly all of the faculty are
  knowledgeable in their fields.
• 4.      Faculty are usually available after class
  and during office hours.
• 5.      Program requirements are clear and
  reasonable.
• 6.      Faculty are fair and unbiased in their
  treatment of individual students.
• 7.      The BC student learning environment
  emphasizes the importance of attendance, planning
  ahead, and study skills to student success.

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IPS Results

• Common Priorities - SSI IPS Challenge Overlaps
• 1.    My academic advisor is knowledgeable about
  my program requirements.
• 2.    My academic advisor is knowledgeable about
  the transfer requirements of other schools.
• 3.    Parking lots are well-lighted and secure.
• 4.    Security staff respond quickly in
  emergencies
• Disagreement
• The campus is safe and secure for all students.
• SSI Strength IPS Challenge

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Comparison to Previous Results

• SSI Challenge areas consistent with Fall
  1993 and Spring 2000 BC student satisfaction
  survey results
• (See previous surveys on IRP web site)
• SSI Challenges were within the top five
  areas of dissatisfaction/concern in the 1993
  2000 surveys
• Availability of Classes
• Counseling
• Parking
• Financial Aid

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Where do we go from here?

• Use results as input for unit elements of
  Educational Master Plan
• Consider student rank order of importance in all
  planning and decision-making
• Analyze Challenges within the context of the
  core processes strategic initiatives
• Research best practices design action-oriented
  objectives to improve challenge areas
• Consider resources allocated to low importance
  areas

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Where do we go from here?

• Conduct Focus Groups
• With students
• With staff
• Regularly Communicate
• Plans for responding to challenge areas
• Progress towards achieving benchmarks/targets
• Plan/Budget to Administer Noel-Levitz every
  two-years (Fall 2005)

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Concluding Notes

• Survey results provide a baseline
• Reasons to celebrate room to improve
• Challenges are not new
• No individual unit given credit for strengths
• No individual unit is solely responsible for
  challenges
• Opportunity to be self-reflective
• Opportunity to be open to best practices