Presentation on the Annual Report 200607 to the Select Committee on Social Services

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Presentation on the Annual Report 2006/07 to the
Select Committee on Social Services 23 October
2007
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Outline of the Presentation

• The presentation covers the following
• Brief Overview of the Agency
• Summary of key achievements for 2006/07
• Achievements per programme
• Challenges and
• Concluding Remarks.

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Mandate of SASSA

• To ensure the provision of a
• comprehensive social security services
• against vulnerability and poverty within the
• constitutional and legislative
• framework

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Vision

• To provide world-class social
• security services

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Mission

• To administer quality social security services,
  cost
• effectively and timeously using appropriate best
• practices by
• Developing and implementing policies, programmes
  and procedures for an effective and efficient
  social grants administration system
• Promotion and protection of human dignity and
• Delivering innovative, cost-effective and
  efficient services to individuals, their families
  and community groups via easy multi-access
  channels using modern technology.

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Values

• Confidentiality
• Integrity
• Fairness
• Transparency and
• Equitability.

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Theme

• Paying the right social grant,
• to the right person, at the right
• time and place. NJALO!

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Key Legislations Governing SASSA

• The Constitution of the RSA, 1996 (Act No.108 of
  1996)
• Social Assistance Act, 2004 (Act No.13 of 2004)
• South African Social Security Agency Act, 2004
  (Act No.9 of 2004)

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Key Strategic Objectives

• Ensure a High Performance Institution
• Service Delivery Improvement
• Improvement of Operational Excellence and
• Good Governance.

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Summary of Key Achievements for 2006/07

• The Agency has during the year under review
  achieved the following
• 80 of resource effort was spent on
  establishment, operationalisation and integration
  of the social assistance administration and
  payment services.
• Six head office Executive Managers were
  appointed.

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Summary of Key Achievements for 2006/07 Cont

• Head office and nine regional offices
  established.
• Shareholders Compact signed between the Minister
  and the CEO.

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Summary of Key Achievements for 2006/07 Cont

• The following reviews were conducted
• A full review of the Core Value Chain
• A review of the role of the district in SASSA
• A review of the Service Delivery Model
• The implementation of various other service
  delivery enhancement projects such as the mobile
  unit project, the spatial optimisation project
  and fraud detection project.

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Summary of Achievements for 2006/07 Cont

• Centralisation and or decentralisation and
  integration of the social assistance
  administration and payment services
• Transforming the social assistance administration
  and payment services.
• Criminal proceedings have been instituted against
  2 300 of the 12 000 public servants believed to
  have unlawfully accessed social grants.
• SASSA suspended payment to 12 000 public servants.

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Summary of Key Achievements for 2006/07 Cont

• Finance and HR Policies were developed and
  finalised.
• Finance and Human Resources (HR) Delegations of
  Authority approved and implemented.
• Number of grants increased strongly between
  January 2006 and January 2007
• Overall 10.7 growth across all grants

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Summary of Key Achievements for 2006/07 Cont

• Old Age grants grew by 2.4
• Permanent Disability Grants grew by 3.9
• Temporary Disability Grants grew by 32.2
• Foster care by 26.7
• Care dependency by 9.8 and
• Child Support Grant
• 11-13 grew by 32.7
• 9-10 grew by 10.2
• 7-8 grew by 8.8
• 0-6 grew by 5.2

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Achievements for the programme Customer Services

• Achievements in this programme relate to
• Implementation of IGAP in selected regions
• Completed service delivery improvements on
  prioritised Norms and Standards by
• Refining and standardising the grant
  administration business process
• Roll-out of IGAP integrated with MIS
• Reviewing norms and standards from application to
  approval.

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Achievements for the programme Customer Services
cont

• Customer Charter was reviewed and implemented
• Access to services improved in rural areas
  through outreach programmes
• Standardised Structural Plans and Interior Layout
  for service offices completed
• Spatial Optimisation and local planning for
  service offices completed.

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Achievements for the programme Customer Services
cont

• Project for 2-day Turnaround time successfully
  implemented in the Eastern Cape
• Guidelines for unclaimed benefits, reviews and
  complaints drafted and
• Grant Application Forms standardised throughout
  the Agency

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Achievements for the programmeInternal Audit
Risk Management

• 2 300 public servants prosecuted for grant fraud
• 257 files handed over to provincial departments
  for disciplinary action
• 1 150 acknowledgments of debt signed to the tune
  of
• R6 132 382
• About R5 million recovered thus far and
• Fraud prevention strategy developed and
  implemented.

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Achievements for the programme Corporate
Services

• Transferred more than 6246 grant administration
  staff from the National and the nine Provincial
  Departments of Social Development to SASSA
• Establishment of a Health and Safety Committee at
  head office.
• Facilities Management Forum established and fully
  operational.
• Most senior managers positions filled
• Implemented HR policies and procedure manuals
  and
• Skills Audit conducted at Head Office and
  regions.

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Achievements for the programmeCorporate
Services cont

• Key HR policies (including HR strategy and
  delegations) developed and approved
• Draft recruitment policy submitted to Department
  of Public Service Administration for
  endorsement
• 300 staff recruited and appointed, to capacitate
  support functions
• HR Policies implemented at head office and/
  regions

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Achievements for the programmeCorporate
Services cont

• Transport policy developed and approved
• A vehicle needs assessment was conducted and
  completed in regions
• Participation in national transversal transport
  contract.
• Labour Relations Forum Constitution developed
• Finalised Contract Precedent Bank and
• Analysed existing contracts as part of due
  diligence.

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Achievements for the programmeCommunication and
Marketing

• Developed and implemented a Communication
  Strategy
• All Parliamentary questions replied to timeously.
• Participated in Government Izimbizos
• Produced and distributed promotional materials
• SASSA newsletters were produced bi-monthly and
  distributed throughout SASSA and

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Achievements for the programmeCommunication and
Marketing cont

• Co-ordinated an oversight visit for the Portfolio
  Committee on Social Development on 21-24 August
  2006
• Flighting of SASSAs adverts and interviews on
  electronic media
• Hosting a SASSA Change and Loyalty programme in
  November 2006 and
• Participation in the media networking session in
  August 2006.

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Achievements for the programmeCommunication and
Marketing cont

• SASSA media launch hosted on 30 March 2007
• National Call Centre established
• Interim corporate identity manual developed and
  implemented
• Marketing material uniformly branded
• Exhibitions at key events to market SASSA

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Achievements for the programmeFinance

• Budget autonomy achieved through the
  consolidation of provincial budgets and the
  establishment of budget into single SASSA budget.
• A Bid Committee established and fully functional
• BAS system implemented in SASSA

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Achievements for the programme Finance cont

• Implementation of PERSAL in all regions
• Supply Chain Management policies and procedures
  approved.
• Standard policies and procedure manual on debtor
  management developed.

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Achievements for the programme ICT

• Transversal ICT Systems including SOCPEN, BAS,
  LOGIS, PERSAL and Home Based Electronic Document
  Management systems implemented
• ICT infrastructure provided in all 9 regional
  offices and some districts and
• First phase of the MIS project completed with
  about 100 of all beneficiary files processed

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Achievements for the programme ICT Cont

• ERP processes developed and readiness assessment
  done
• Creating centralised SASSA's Service Level
  Agreement for MIS
• Contact Centre tender evaluated and awarded.
• SASSA website implemented on www.sassa.gov.za
• Monthly statistical reports on social security
  grant payments produced.

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Achievements for the programme Strategy
Business Development

• Separation criteria for Regional, District and
  Local Office Levels developed
• Regular monitoring and reporting of the
  consolidation process.
• Finalised and tabled the Strategic Plan 2007/8
  2009/10.
• Presentation made to Parliaments Portfolio and
  Select Committees on Strategic Plan.

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Achievements for the programme Strategy
Business Development cont

• A full review of the Core Value Chain
• A review of the role of the district in SASSA
• A review of the Service Delivery Model
• Implementation of service delivery enhancement
  projects
• mobile unit project,
• the spatial optimisation project and
• fraud detection project.

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Estimates of National Expenditure (ENE)
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Expenditure for 2006/07 in terms of Economic
Classification
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Challenges

• The following challenges were experienced during
• the reporting period
• Finalisation and implementation of the Employment
  Equity Plan
• Filling of vacant critical posts-head
  office/regions
• Roll out of the new SASSA brand
• Finalisation of appeals on grants application
  process.

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Challenges cont

• Limited resources to fulfill SASSAs mandate
  timeously
• Finalising-policies, procedures and delegations
• Delays in ceding of projects by DSD
• Unavailability of affordable ICT architecture
  skills
• High numbers of litigation cases resulting in
  appeals on grant applications.

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Challenges cont

• Fast tracking the appointment of personnel
• Finalisation of the Employment Equity plan to
  ensure compliance to legislative requirements
• Effective and efficient roll-out of IGAP

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Concluding Remarks

• SASSA is an emerging organisation.
• There are still a number of challenges that need
  to be addressed.
• With dedication and commitment SASSA can become a
  world class organisation.

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Thank You!