Roger Rehm Chief Technology Officer Office of Information Technology roger.rehmcmich.edu Jeff McDowe

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Roger RehmChief Technology Officer Office of
Information Technologyroger.rehm_at_cmich.edu
Jeff McDowell Help Desk ManagerInformation
Technology jeffrey.mcdowell_at_cmich.edu
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Phone and television services

• Telecommunications provides long distance phone
  service
• Nextel Authorized Reseller
• Prepaid calling cards, pager and cellular phone
  rentals
• Additional phone lines for on-campus housing
• CMU Telecommunication installation and repair
• CMU Cable TV installation and repair

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Media Services
Located on the first floor of Park Library, Media
Services offers the following services to all CMU
students
Access to a collection of over 5,000
educational videos On-site
video viewing stations, access to laptops and
data projectors for class Rental of digital
cameras for presentations
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Woldt Computer Lab

• Temporarily relocated to Kulhavi Hall during
  construction in Woldt Hall
• Woldt Computer Lab is the universitys largest
  student computer lab and any CMU student with a
  valid CMU ID card may use the lab.
• The lab is open 24 hours a day, 7 days a week.
• All lab machines have direct access to the
  internet via high speed ethernet connections.
• Lab consultants are on duty 24 hours a day.

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Equipment and software available at Woldt Lab
More than 100 Personal Computers, with both
Mac and Windows OS Laser Printers and Color
laser Printers Color Scanners Microsoft
Office, popular Adobe and Macromedia suites
SPSS and Minitab Statistical Packages and other
various software programs
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Other Computer Labs
In addition to Woldt Lab, there are many other
computer labs on campus.
Grawn Lab is located on the north side of
campus and is sponsored by the College of
Business Administration. Pearce Lab is located
on the central part of campus and is sponsored by
the College of Science and Technology
Special-purpose labs are located in departments
across campus
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IT Policies
www.oit.cmich.edu

• Computing Network Resources Policy
• Student E-mail Policy
•   Wireless Connectivity Policy

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Help Desk
Supports E-mail and other computing needs
Assistance with campus e-mail, configuring
dialup or ethernet access Technical support
and current information regarding the campus
network and software Troubleshooting for
desktop and portable computers Schedule
on-site Computer Hardware/Network repair
Phone [phone] Park Library 101
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IT Help Desk Hours

• Monday - Thursday, 700 AM to 9 PM
• Friday, 700 AM to 800 PM
• Except major holidays expanded until midnight
  Monday - Thursday during first two weeks of
  semester

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Telephone assistance
[phone] - Help Desk [phone] -
Telecom [phone] - Media Services
Email assistance
Service requests and technical problems can be
submitted to us via e-mail at HelpDesk_at_cmich.edu.
E-mail is checked on a regular basis and is
responded to within 24 hours (Monday - Friday).
Internet Assistance
Solutions to common problems can be found on our
web page at www.it.cmich.edu/helpdesk/helpdesk_hom
e.asp.