PILOT JOINT LEARNING STUDY

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PILOT JOINT LEARNING STUDY ON E-GOVERNMENT AND
ADMINISTRATIVE SIMPLIFICATION IN LEBANON
André J. Amiouni Senior Policy Analyst
Office of the Minister of State for
Administrative Reform (OMSAR) Lebanon
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Context

• Modernisation of the Lebanese public
  administration
• Progress made in use of ICT in government
• but limited access to knowledge and first-hand
• international experience on implementation
• Demand by OMSAR Minister to the OECD for expert
• support and cooperation within GfD

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Focus of the Project

• OECD and OMSAR designed a joint project focusing
  on
• assessing current achievements and challenges in
• bridging administrative simplification and
  e-government
• policies in Lebanon
• Providing expert advice on how to move forward
• Experts from OECD and Arab countries with similar
  
• approaches are invited to participate in the
  project
• (Italy and France)

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Project Goals

• To take stock of the achievements and progress
  made by Lebanon
• To provide Lebanese experts with first-hand
  practical experience from OECD countries
• To produce proposals for action to Lebanese
  decision makers
• To stimulate discussion and encourage mutual
  learning between Arab and OECD experts

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Project Outputs

• A study on Lebanon experience with e-government
  and administrative simplification based on the
  result of a series of data collection interviews
  and presentations during a field mission
• A high level seminar in Lebanon addressed to
  Lebanese government officials and with the
  participation of experts from invited Arab and
  OECD countries to present and discuss the results
  of the study

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Project Timing

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OMSAR Program Charter Based on the Paris III
Document Towards Good GovernancePerformance
Management And Better Public Service Delivery

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Program Charter I
Program Owner
Minister of State for Administrative Reform
Program Title
Modernize institutional, human and technological
capabilities of public institutions to be more
responsive to citizens needs
Key Stakeholders
Lebanon Public Administration
Program Number
OMSAR-002
Competitive advantages
Milestones and Key Deliverables

• Omsar IDU successfully completed streamlining in
  several ministries previously and has accumulated
  know how in procedure simplification and better
  regulations
• Omsar has created a special unit of qualified
  staff within its organization chart for procedure
  simplification and better regulations in the
  administration
• Omsar e-government project is underway

• well trained core simplification team at OMSAR
• five final reports of procedure simplification
  approved by concerned parties and ready to
  implement
• Procedures for simplification program approved
  and ready to implement
• Well defined network of qualified and trained
  staff in target ministries
• Special task force for better regulation created
  and operational

Resources Requirements
Description
Technical Assistance

• One international expert on procedure
  simplification
• One international expert on better regulation and
  regulatory reform

Budget

• Euro 450,000

Ministry Team

• Simplification and better regulation team

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Modernize capabilities of public institutions to
be more responsive to citizens needs

• Program Objectives/Description
• Public institutions carry a backlog of years of
  scarcity in sustainable development assistance on
  all levels institutional, human or
  technological. This has reflected negatively on
  the administrations responsiveness and quality
  of service delivery, doubled by a more demanding
  and well aware citizen and private sector. To
  better respond to these challenges several tools
  need to be introduced and adapted including
  service quality, one stop shop etc. but foremost
  is a review and streamlining of existing
  administrative processes and procedures combined
  with the introduction of a better regulation
  system.

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Modernize capabilities of public institutions to
be more responsive to citizens needs

• High Level Work Plan
• Develop specialized skills for simplification in
  newly created team/unit through OTJ training and
  special training courses
• Finalize simplification of procedures in six
  pilot ministries and begin implementation
• Develop a simplification program to identify and
  attend to procedures tagged for simplification
  within the administration
• Eye competent and skilled counterpart staff in
  each ministry to join a network of procedure
  simplification run by OMSAR and train identified
  network staff
• Create and develop task force to carry out better
  regulation project

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Modernize capabilities of public institutions to
be more responsive to citizens needs

• OMSAR Competitive Advantage
• Omsar IDU successfully completed streamlining in
  several ministries previously and has accumulated
  know how in procedure simplification and better
  regulations
• Omsar has created a special unit of qualified
  staff within its organization chart for procedure
  simplification and better regulations in the
  administration
• Omsar e-government project is underway

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Modernize capabilities of public institutions to
be more responsive to citizens needs

• Milestones and Key Deliverables
• well trained core simplification team at OMSAR
• five final reports of procedure simplification
  approved by concerned parties and ready to
  implement
• Procedures for simplification program approved
  and ready to implement
• Well defined network of qualified and trained
  staff in target ministries
• Special task force for better regulation created
  and operational

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Modernize capabilities of public institutions to
be more responsive to citizens needs

• Key Performance Indicators (KPIs)
• two core team members produce one final
  simplification report in under 6 weeks time (for
  complex procedures)
• five full simplification reports ready in six
  months
• 70 percent of ministries analyzed for
  simplification before year end
• key network staff identified and officially
  assigned to simplification task

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Modernize capabilities of public institutions to
be more responsive to citizens needs

• Resource Requirements
• One international expert on procedure
  simplification, better regulation and regulatory
  reform for a period of three (3) years
• Budget Requirements
• Euro 450,000
• Program Owner
• OMSAR
• Program Beneficiary
• Six key service Ministries