Reducing the Cost and Complexity of Server Management with Microsoft Operations Manager

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Reducing the Cost and Complexity of Server
Management with Microsoft Operations Manager
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Agenda

• Microsoft IT Overview
• Monitoring Before Microsoft Operations Manager
  (MOM)
• Core Monitoring with Microsoft Operations
  Manager 2000
• Core Monitoring with Microsoft Operations
  Manager 2005
• MOM Integration with other Monitoring Systems
• Supplemental Monitoring with MOM
• Automating MOM Operations
• Business Benefits Derived from MOM 2005 Upgrade

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Microsoft IT Monitoring Before MOM
Event Log Monitoring
Scripted Health Monitoring
OEM Hardware Monitoring
Performance Monitoring
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Microsoft IT Monitoring Before MOM
Event Log Monitoring
Scripted Health Monitoring
OEM Hardware Monitoring
Performance Monitoring
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MOM 2000 Core Monitoring
MOM Top Tier

North America 02
North America 01
North America 03
North America 04
Internet Data Center
Extranet 01
Extranet 02
Europe
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MOM 2000 Core MonitoringTiered Implementation

• Allows management of multiple environments to be
  unified in one place in the top tier
• Corpnet
• Extranet
• Internet
• Allows horizontal expansion for scalability
  within a managed environment
• Single monitoring rule set for the enterprise
  simplifies administrative effort

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MOM 2000 Core MonitoringScalability Limitations

• Insertion data rate vs. grooming rate
• Forces tradeoffs and compromises within
  Configuration Groups
• Number of managed servers
• Volume of data collection (limits Management Pack
  deployments)
• Retention of historical data

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MOM 2000 Core MonitoringScalability Limitations

• High number of MOM Configuration Groups and MOM
  servers increases TCO
• Hardware resources under-utilized
• Encourages proliferation of specialized MOM
  Configuration Groups vs. unified MOM
  infrastructure providing Monitoring as a service

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MOM 2005 Core Monitoring
MOM Top Tier

CorpNet 01
Internet Data Center
CorpNet 02
Extranet
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MOM 2005 Scalability

• Partitioned tables for high-volume data
• Provides very fast data grooming
• Minimizes contention between data insertion and
  data grooming
• Easily meets Microsoft IT two-minute worldwide
  alert latency SLA
• 50 reduction in management groups
• 33 reduction in MOM servers

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MOM Management Groups
Managed Servers

Primary Management Server Backup Database Server

• Automated agent failover on management server
  failure
• Manual failover on database failure
• No single point of failure

Periodic Standby Database Transfer
Backup Management Server Primary Database Server
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MOM Management Groups
Managed Servers

Primary Management Server Backup Database Server

• Automated agent failover on management server
  failure
• Manual failover on database failure
• No single point of failure

Periodic Standby Database Transfer
Backup Management Server Primary Database Server
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MOM Management Groups
Managed Servers

Primary Management Server Backup Database Server

• Automated agent failover on management server
  failure
• Manual failover on database failure
• No single point of failure

Periodic Standby Database Transfer
Backup Management Server Primary Database Server
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MOM Management Groups
Managed Servers

Primary Management Server Backup Database Server

• Automated agent fallback on management server
  recovery
• Manual failover on database failure
• No single point of failure

Periodic Standby Database Transfer
Backup Management Server Primary Database Server
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MOM 2000 Integration
MOM Top Tier
Network Alerts
Console Database

Asset Database
Auto Ticket
Ticketing Database
Custom Console
North America 02
North America 01
North America 03
North America 04
Internet Data Center
Extranet 01
Extranet 02
Europe
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MOM 2000 Integration Benefits

• One central integrated console for all enterprise
  environments worldwide
• Quick access to asset management and trouble
  ticket data
• Quick generation of new trouble tickets
• Automated generation of some trouble tickets
• One console for server and network alerts
  worldwide

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MOM 2005 Integration
MOM Top Tier

MCF
Ticketing System
MOM 2005 Console
Auto-ticketing
MCF
Network Monitoring System
New With MOM 2005
CorpNet 01
Internet Data Center
CorpNet 02
Extranet
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MOM 2005 Integration Benefits

• Vendor-supplied connectors
• Two-way connectors automate synchronization with
  trouble-ticketing and network management systems
• Easy integration of custom tasks in the MOM
  console
• Easy creation of custom views in the MOM console

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MOM 2005 Integration BenefitsAuto-Ticketing

• Over 80 of server alerts are auto-ticketed
• No manual effort required to review these alerts
  before generating trouble tickets
• Process fully documented in Microsoft Solution
  Accelerator http//www.microsoft.com/mom/evaluati
  on/solutions/default.mspx

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MOM Application Monitoring Management Group

• Builds on MOM agent infrastructure
• Allows autonomous monitoring of specialized
  applications and services

Application Monitoring
CorpNet 01

• Application
• Microsoft SQL Server
• Microsoft Internet Information Services (IIS)

• Hardware
• OS

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Security Event Collection Management Group

• Fully automated agent deployment to every Domain
  Controller
• Queries Active Directory for all DCs
• Collects security audit events
• Complex filtering to reduce volume

Security Monitoring
CorpNet 01
Security event collection

• Hardware
• OS
• Microsoft Active Directory

Domain Controller
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Pre-Production Management Group

• Cross section of production application and
  infrastructure servers
• Tune new or updated Management Packs
• Evaluate new custom rules and scripts
• Initial deployment of agent upgrades

ApplicationMonitoring
CorpNet 01
Pre-Production

• Hardware
• OS
• Infrastructure Services

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Pre-Production Management Group

• First Management Group upgraded to MOM 2005
• Currently managing over 3500 servers
• 12 Management Packs installed plus custom
  monitoring rules
• Co-manages a real-world environment in parallel
  with production MOM infrastructure using
  multi-homed agents
• 15 million perf counters collected daily
• 0.5 million events collected daily

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Pre-Production Management GroupManagement Pack
Review

• MP review by Microsoft IT Infrastructure Service
  Owners
• Tune MP to reduce noise
• Alert-to-ticket ratio validation
• Adequate event consolidation
• Proper duplicate alert suppression
• Sustainable data collection levels
• Feedback to Product Groups

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Pre-Production Management GroupManagement Pack
Review - Benefits

• Significant reduction in the numbers of alerts
  being generated
• Improvements in alert-to-ticket ratio
• Process fully documented in Microsoft Solution
  Accelerator http//www.microsoft.com/mom/evaluati
  on/solutions/default.mspx

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Enterprise Data Warehouse

• Offloads reporting workloads from operational
  databases
• Data from multiple source Management Groups
  collected into one central data warehouse
• Centralized reporting for the entire enterprise
• Standardized reporting tools
• Process fully documented in Microsoft Solution
  Accelerator http//www.microsoft.com/mom/evaluati
  on/solutions/default.mspx

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Enterprise Data Warehouse
Enterprise Data Warehouse
MOM Top Tier

Daily DTS Jobs
CorpNet 01
Internet Data Center
CorpNet 02
Extranet
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Enterprise Data WarehouseBenefits

• Offloads reporting workloads from operational
  databases
• Centralized reporting for the entire enterprise
• Standardized reporting tools
• Process fully documented in Microsoft Solution
  Accelerator http//www.microsoft.com/technet/itso
  lutions/techguide/msm/smc/mmgp05.mspx

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Global Agent Management Agent Reach

• Microsoft IT Custom application
• Synchronizes MOM Management Servers with
  Microsoft IT asset management database
• Automates installation and removal of MOM agents
• Static load balancing across management groups
  and MOM management servers
• Uses new extensibility provided by MOM 2005 SDK

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Global Agent Management Agent Health

• Microsoft IT Custom application
• Monitors agent availability over time across the
  enterprise
• Consolidates agent availability data across all
  MOM Management Groups in all managed environments
• Generates tracking metrics for global agent
  availability

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Global Agent Management Agent Helper

• MOM 2005 Resource Kit Utility
• Managed Code response to missing heartbeat alert
  when managed server can still be contacted via
  ping
• Attempts agent restart/recovery
• Attempts agent re-configuration or re-install
  via MSI repair option
• Currently being deployed within Microsoft IT

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Business Benefits from MOM 2005 Upgrade

• 50 reduction in number of management groups
• 33 reduction in number of MOM servers
• Improved alert latency
• MOM Integration with other Monitoring Systems
• Integration with third-party systems via MCF
• Customizable console
• Overall reduced support costs through automation

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For More Information

• Additional content on Microsoft IT deployments
  and best practices can be found on
  http//www.microsoft.com
• Microsoft TechNet http//www.microsoft.com/techne
  t/itshowcase
• Microsoft Serviceshttp//www.microsoft.com/itsho
  wcase
• Microsoft Solutions for Management
  http//www.microsoft.com/msm
• IT Showcase e-mail showcase_at_microsoft.com

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Questions and Answers

• Submit text questions using the Ask a Question
  button.
• Dont forget to fill out the survey.
• For recordings of past webcasts
  www.microsoft.com/webcasts
• Got webcast content ideas?Send e-mail to
  webcasts_at_microsoft.com

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