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SPECIALTY UNDERWRITERS

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Yes, equipment can be added and/or deleted when the policy is in effect. ... For Equipment Adds, Deletes, Changes and Invoice questions. Teresa McMahon ... – PowerPoint PPT presentation

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Title: SPECIALTY UNDERWRITERS


1
SPECIALTY UNDERWRITERS
  • EQUIPMENT MAINTENANCE SERVICE (EMS)

2
Introduction to Equipment Maintenance Service
3
Introduction
  • The Purchasing Department, in conjunction the
    Payables and Disbursements Section of the
    Controllers Office, is implementing a new
    Equipment Maintenance Services Program that
    promises departments a hard dollar savings of
    approximately 20 percent off the cost of their
    current annual maintenance coverage.

4
Introduction
  • In addition, the program promises to reduce the
    administrative costs of processing orders and
    paying invoices to the host of vendors currently
    providing the university with maintenance and
    repair services.

5
Introduction
  • This program, called Teleserve, is available to
    departments under a contract with Specialty
    Underwriters, an affiliate of CNA Insurance
    Companies.

6
Introduction
  • TELESERVE is a form of comprehensive outsourced
    maintenance services with savings and
    efficiencies that can exceed those of both
    traditional approaches to equipment maintenance
    and equipment maintenance insurance with
    conventional claims processing.

7
Introduction
  • Under the program, participating departments can
    continue to receive maintenance support from the
    same service providers they now use.

8
Introduction
  • A wide range of equipment is eligible for the
    program, including laboratory/research,
    communications, data processing,
    production/processing, and security equipment.
  • Office and business machines that are typically
    covered by annual maintenance contracts are also
    eligible.

9
IntroductionRepresentative list of equipment
  • Cardiology/Stress Test/ICU, CCU, EKG
  • Communication Equipment
  • Data Processing Equipment
  • Facilities Equipment
  • Function Labs/Respiratory Therapy
  • General Equipment
  • Laboratory Equipment
  • Mail Equipment
  • Office Equipment
  • Security/Alarm Equipment
  • Surgery Equipment

10
Introduction
  • In addition, if you would like to pursue other
    service vendor choices, Specialty Underwriters
    can assist you with your search. As always, the
    choice of service vendors is yours.

11
Introduction
  • Participation in the program is voluntary.
    Equipment can be added or removed at any time on
    a prorated basis.

12
Introduction
  • To learn more about the program, or obtaining
    forms, see TELESERVE Features and Frequently
    Asked Questions pages on the Purchasing web site,
    or contact Karen Gibson in the Purchasing
    Department at 644-6850 or kgibson_at_admin.fsu.edu

13
TELESERVE FEATURES
  • TELESERVE - An outstanding program that assumes
    the daily burden of managing equipment
    maintenance.

14
Features
  • Maintains continuity with current vendor
    relationships
  • Assures a guaranteed annual budget
  • Provides asset management controls

15
Program Highlights
  • Significant hard dollar cost savings
  • Administrative relief and savings through vendor
    payment process
  • Extended Coverages (refer to Agreement) 24 Hours
    a Day, 7 Days a Week Service Weekends and
    Holidays
  • Ability to use your same service providers or
    choose new ones.
  • Access to extensive database for vendor and
    equipment information

16
TELESERVE Services...
  • Tagging - Speciality Underwriters assigns unique
    numbers to equipment for tracking repairs.
  • Work Order Process - Specialty Underwriters
    issues purchase order, dispatch service vendors
    and manages the repair process.

17
TELESERVE Services
  • Vendor Pay Process - Specialty Underwriters
    reviews invoices for accuracy and pays the
    service vendor.
  • Report Process - Specialty Underwriters provides
    reports to help manage and control equipment
    maintenance.

18
TELESERVE Services...
  • Efficiency Conversion Process - Making an
    informed decision to convert selected maintenance
    contracts to a time-and materials basis provides
    an alternative that generates cost savings with
    guaranteed budgets...

19
TELESERVE Services...
  • Multiple service contracts to one insured
    contract
  • Repetitive contact with numerous service vendors
    to a single contact coordinating current service
    providers

20
TELESERVE Benefits...
  • Management Control - Provides the ability to
    control your inventory.
  • Operational Efficiency - Provides a cost
    effective payment process.

21
TELESERVE Benefits...
  • Financial Efficiency - Provides a cost effective
    payment process.
  • Management Reports - Provides effective
    management control.

22
TELESERVE Benefits...
  • Hard Dollar Savings - with a guaranteed budget.
    Depending on the mix of equipment, savings
    typically range from 10 - 30 below current
    equipment maintenance contracts.

23
How Does the TELESERVE Program Work?
24
How does the program work?
  • 1. Equipment requires repair or preventive
    maintenance service.
  • 2. The equipment users contact the Toll-Free
    Dispatch Center.
  • 3. The Dispatch Center calls the Customers
    service vendor.

25
How does the program work?
  • 4. The service vendor is dispatched and a
    purchase order is automatically generated.
  • 5. The equipment is repaired and the service is
    documented.

26
How does the program work?
  • 6. Specialty Underwriters pays the invoice on
    the Customers behalf and provides management
    reports.

27
FREQUENTLY ASKED TELESERVE QUESTIONS
28
1. How will service be affected?
  • Service is maintained through the same vendors
    you now use. The only change is the method of
    payment they receive from prepaid maintenance
    contracts to per call.

29
2. What should be done if equipment requires
service?
  • Place a toll-free call to Specialty Underwriters
    Dispatch Center, 24 hours a day, seven days a
    week.
  • 800-833-7050

30
Tagging of Equipment
  • Specialty Underwriters tags all equipment covered
    by the policy and supplies call sheet
    instructions for every department and/or location
    covered.
  • The sheet outlines the information needed when
    calling for service.

31
3. How are vendors paid for service?
  • Your vendor is directed to mail the invoice and
    service report to Specialty Underwriters.
    Specialty Underwriters pays the invoice to your
    vendor.

32
4. How does the department pay for the TELESERVE
Program?
  • By an interdepartmental transfer of the policy
    amount to the Payables and Disbursement Section
    of the Controllers Office.
  • When equipment is added to the policy, it is
    pro-rated for the remainder of the fiscal year.

33
Interdepartmental Transfer of funds continued
  • In subsequent years, equipment on the contract
    will automatically rollover onto the next years
    contract unless cancelled by the department, and
    an interdepartmental transfer of the policy
    amount for the fiscal year will occur in July or
    August.

34
Payment to Specialty Underwriters
  • On a monthly basis, the Payables and Disbursement
    Section will make a consolidated payment to
    Specialty Underwriters for one twelfth of the
    total annual cost of the university-wide contract.

35
5. How do departments get current information on
their equipment?
  • Specialty Underwriters will provide the
    University with reports of repair history sorted
    by asset item and vendor.
  • In addition, they have agreed to customize
    reports for the University to meet any special
    needs.

36
Reports
  • If costs need to be broken down by department,
    Specialty Underwriters will do so.
  • Reports detailing equipment inventory and repair
    performance will be available upon request as
    well as high frequency reports that can identify
    problematic equipment.

37
6. What happens to all associated paperwork such
as purchase orders, work orders and payment
processing?
  • With TELESERVE, Specialty Underwriters takes care
    of all associated paperwork from start to finish.
  • Specialty Underwriters records and maintains all
    documentation such as service reports, invoices,
    purchase orders and check processing.

38
7. How would TELESERVE work if a client
currently has a Technical Department for repairs?
  • Specialty Underwriters pays the client for the
    corrective and preventive maintenance performed
    on their scheduled equipment. In addition,
    engineering services are available to support a
    clients Technical Department.

39
8. What information is necessary to generate a
quote for the client?
  • Manufacturer
  • Model Number
  • Serial Number
  • Equipment Description
  • Location of Equipment
  • Hours of Coverage
  • Preventative Maintenance Requirements
  • Special Coverage Terms
  • Current Contract Costs (if applicable)
  • Replacement Value
  • Effective Date
  • Maintenance Contract

40
Forms
  • A copy of the FSU Equipment Inventory/Change Form
    is available on the Purchasing Web page located
    under Application.
  • For requesting quotes on several pieces of
    equipment at one time, a spreadsheet version of
    the form is available as an Excel file.

41
9. How are PMs typically managed under the
TELESERVE Program?
  • The service vendor is requested to provide
    preventative maintenance at the same time as the
    service vendor is providing other service on the
    covered equipment.

42
10. Is it possible to add and/or delete
equipment once the policy is in effect?
  • Yes, equipment can be added and/or deleted when
    the policy is in effect.
  • All additions and/or deletions are pro-rated.

43
11. How can TELESERVE provide more service and
be less expensive than maintenance contracts?
  • Specialty Underwriters sole focus has been
    managing equipment maintenance since 1982. The
    database, systems, and trained personnel provide
    an outsourcing program that removes the
    inefficiencies of managing equipment maintenance
    by consolidating all maintenance contracts into
    one policy.

44
Contacts for TELESERVE Equipment Maintenance
Services
45
ADDRESS
  • Specialty Underwriters
  • 9667 South 20th Street
  • Oak Creek, WI 53154
  • Toll Free Telephone 800-558-9910
  • Telephone 414-281-1100
  • Fax 414-216-1050

46
CONTACTSFor Equipment Coverage Quotes
  • Chad Frank, Sales Representative and
  • Market Relations Representative
  • cfrank_at_su-group.com
  • Mobile 414-640-2492

47
CONTACTSFor Equipment Adds, Deletes, Changes and
Invoice questions
  • Teresa McMahon
  • Account Representative
  • tmcmahon_at_su-group.com
  • Phone 800-558-9910

48
Other Specialty Underwriters Contacts
  • Tim Peterson, Senior Vice President, Sales
  • tpeterso_at_su-group.com
  • Telephone 414-281-1100

49
CONTACTSFor Questions regarding the program
  • FSU Purchasing Department
  • A1400 University Center
  • Telephone 850-644-6850
  • Contact Karen Gibson, Associate Director
  • kgibson_at_admin.fsu.edu

50
CONTACTSFor Questions regarding
Interdepartmental Transfers
  • FSU Payables Disbursements Services
  • A5607 University Center
  • Telephone 850-644-1851
  • Contact Dawn Snyder, Associate Controller
  • dmsnyder_at_fsu.edu

51
Equipment Maintenance Service
  • THIS IS A SMALL INVESTMENT OF TIME THAT WILL PAY
    BIG DIVIDENDS!
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