Microsoft Windows Support Tools Tim Springston Support Professional Microsoft Platform Support Micro

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Microsoft Windows Support ToolsTim
SpringstonSupport ProfessionalMicrosoft
Platform SupportMicrosoft Corporation
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Windows Support ToolsIntroduction

• Purpose of WebCast
• Comparison/contrast to previous Microsoft
  Windows (segue)
• What will be covered?

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Windows Support ToolsThe System Information
Utility MSINFO32

• Introduction to MSINFO32
• Changes since Windows 98
• Launching the utility
• Click Start, click Run, and type MSINFO32
• Click Start, choose Programs, choose Accessories,
  choose System Tools, and click System Information
• Navigate through Help and Support

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Windows Support Tools (2)The System Information
Utility MSINFO32

• Five main categories
• System Summary
• Hardware Resources
• Components
• Software Environment
• Internet Explorer

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Windows Support Tools (3)The System Information
Utility MSINFO32

• System Summary
• Displays key information in one place

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Windows Support Tools (4) The System
Information Utility MSINFO32

• Hardware Resources
• Conflicts/Sharing
• DMA (Direct Memory Access Channels)
• Forced Hardware
• I/O (Input/output resources)
• IRQs (interrupt requests)
• Memory

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Windows Support Tools (5) The System
Information Utility MSINFO32

• Components
• Multimedia (Audio and Video Codecs, CD-ROM, Sound
  Device)
• Display
• Infrared
• Input (keyboard, pointing device)
• Modem
• Network (adapter, protocol, WinSock)

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Windows Support Tools (6)The System Information
Utility MSINFO32

• Components
• Ports (serial, parallel)
• Storage (drives, disks, SCSI, IDE)
• Printing
• Problem Devices
• USB (new-PnP IDs for devices)

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Windows Support Tools (7)The System Information
Utility MSINFO32

• Software Environment
• Drivers
• Environment Variables
• Print Jobs
• Network Connections
• Running Tasks

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Windows Support Tools (8)The System Information
Utility MSINFO32

• Software Environment
• Loaded Modules
• Program Groups
• Startup Programs
• OLE Registration

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Windows Support Tools (9)The System Information
Utility MSINFO32

• Internet Explorer
• Summary
• File Versions
• Connectivity
• Cache (Summary, List of Objects)
• Content (Summary, Personal Certificates, Other
  People Certificates, Publishers)
• Security

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Windows Support Tools (10)The System
Information Utility MSINFO32

• File Format
• File Compatibility
• Export selection

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Windows Support Tools (11)The System
Information Utility MSINFO32

• The Find option
• Basic versus Advanced view
• Remote Computer
• System History
• Tools menu

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Windows Support ToolsThe System Configuration
Utility MSCONFIG

• Introduction to MSCONFIG
• Options available
• System.ini
• Win.ini

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Windows Support Tools (2)The System
Configuration Utility MSCONFIG

• Static VxDs new in Windows Millenium
• Substitute for step-by-step confirmation?
• HKLM\System\CurrentControlSet\Services\VxD\

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Windows Support Tools (3)The System
Configuration Utility MSCONFIG

• Startup Group Items
• HKLM and HKCU\Software\Microsoft\Windows\CurrentV
  ersion\Run
• HKLM and HKCU\Software\Microsoft\Windows\CurrentV
  ersion\RunOnce
• HKLM and HKCU\Software\Microsoft\Windows\CurrentV
  ersion\RunServices

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Windows Support Tools (4)The System
Configuration Utility MSCONFIG

• Environment Variables new in Windows Millenium
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contr
  ol\SessionManager\Environment

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Windows Support Tools (5)The System
Configuration Utility MSCONFIG

• International folder tab

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Windows Support Tools (6)The System
Configuration Utility MSCONFIG

• Advanced Options
• Disable ROM Breakpoint
• Disable Virtual HD IRQ
• EMM Exclude A000-FFFF
• Force Compatibility Mode Disk Access
• VGA 640 x 480 x 16

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Windows Support Tools (7)The System
Configuration Utility MSCONFIG

• Advanced Options
• Enable Startup Menu
• Disable ScanDisk after bad shutdown
• Limit memory
• Disable UDF file system
• Enable DeepSleep
• Re-enable Hibernate

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Windows Support Tools (8)The System
Configuration Utility MSCONFIG

• Launch System Restore
• Extract File

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Windows Support ToolsThe Signature Verification
Tool SIGVERIF

• Description
• Changes from Windows 98

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Windows Support Tools (2)The Signature
Verification Tool SIGVERIF

• How to use SIGVERIF 2 ways
• Check a specific device driver
• Check all device drivers

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Windows Support Tools (3)The Signature
Verification Tool SIGVERIF

• Advanced Settings
• Pop-ups
• Adding file types to look for
• Specifying directories to look in
• Logging
• Viewing the driver signing log file

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Windows Support ToolsPC Health System File
Protection

• Behind the scenes protection
• Check if a file is protected? SFPDB.SFP
• When does it work?
• When does it NOT work?
• Pop-up notification

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Windows Support ToolsPC Health System Restore

• What can it restore?
• How can I use it?
• When does it create a restore point?
• When does it NOT work to create restore points?

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Windows Support ToolsPC Health Windows Update
Auto Update

• When does it update?
• Three settings

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Windows Support ToolsOther Support Tools
NETDIAG

• NETDIAG (The Network Diagnostic Tool)
• What does it do?
• How can it be launched?
• What does it replace?

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Windows Support ToolsOther Support Tools
Automatic Skip Driver

• What is it?
• When does it work?
• Logging

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Windows Support Tools Other Support Tools Dr.
Watson

• What is it?
• When does it work?
• Logging

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Windows Support Tools Other Support Tools The
Registry Checkers

• Scanregw.exe and Scanreg.exe
• What do they do?
• Backups at boot
• How to run them
• Switches ( /restore, /fix)

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Windows Support Tools Other Support Tools The
Windows Report Tool

• Winrep.exe
• Information gathered
• Where is the tool located?

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Windows Support Tools Other Support Tools
Faultlog.txt

• C\Windows\Faultlog.txt
• ALTD when error is occurring
• Types of errors logged

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Windows Support Tools Other Support Tools
Nohiber.txt

• Uses PnP ID for device to name device preventing
  hibernation
•     

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