Enhancing the Service Array in Child Welfare: 1 Assessing the Capacity of the State of West Virginia

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Enhancing the Service Array in Child
Welfare(1) Assessing the Capacity of the
Stateof West Virginia to Meet the Individualized
Needs of Children and FamiliesAND(2) Creating
and Implementing a Resource and Capacity
Development Plan

• National Child Welfare Resource Center for
  Organizational Improvement (NRCOI)
• National Resource Center for Child Welfare Data
  and Technology (NRCCWDT)
• A Service of the Childrens Bureau/Training and
  Technical Assistance Network
• Administration for Children and Families
• U. S. Department of Health and Human Services

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Two Main Goalsof This Service Array Process

• To assess the states service array Does West
  Virginias service array have the capacity to
  achieve positive outcomes for children and
  families?
• Four elements of the jurisdictions service
  array capacity are assessed
• Child welfare practice.
• Child welfare leadership and culture.
• Current services.
• Needed new services.
• 2. To create and implement a Resource and
  Capacity Development Plan to enhance WVs
  capacity to serve children and families through
  an appropriate and flexible child and family
  service array that will achieve positive
  outcomes.

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This Service Array ProcessIs DESIGNED to

• Engage the states leaders as active stakeholders
  in the development and provision of
  outcomes-based services for children and families
  in the child welfare system (state leaders
  include agency leadership, community leadership,
  funding resources, providers, multiple
  stakeholders).
• Enhance relationships across the various child-
  and family-serving systems.
• Clarify for leaders (state leadership, community
  leadership, funding sources, providers, and other
  supports for families) the importance of their
  participation in improving the child welfare
  system which will also benefit them and their
  work.
• Enhance working relationships across the various
  child- and family-serving systems.

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This Service Array Process Is DESIGNED to
(continued)

• Assist internal and external community
  stakeholders in formulating the core values and
  principles that need to guide the work of the
  child welfare system.
• Address practice at both the casework and system
  levels.
• Provide a mechanism through which a jurisdiction
  at the local level can continually assess and
  enhance its capacity to address the
  individualized needs of children, youth, and
  families.
• Build the states/tribes/stakeholders capacity
  at the system level to assess and enhance the
  service array on an on-going basis.
• Incorporate information from already existing
  needs assessments previously conducted and build
  on existing planning processes.

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The REQUIREMENTS for this Service Array Process
are

• Built on the fact that West Virginia must meet
  the individualized needs of children, youth, and
  families in the child welfare system.
• Predicated on the establishment of a child
  welfare practice model that is based on the
  practice principles of the Child and Family
  Services Review (CFSR) family-centered,
  community-based, individualized services, and
  enhanced parental capacity.

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The REQUIREMENTS for this Service Array Process
are (continued)

• Data driven so that jurisdictions and states can
  assess and improve performance utilizing outcome
  measurements in the CFSR.
• Collaborative in nature and necessitates the
  building, strengthening, and maintaining of a
  Stakeholder Collaborative in the jurisdiction as
  well as community partnerships in the delivery of
  services.
• Built on the recognition that state, tribal, and
  community stakeholders, along with the state
  and/or local child welfare program, hold
  ownership of the outcomes for children and
  families and consequently share responsibility
  for ensuring that services and resources are
  available for families when they are needed.

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National Resource Center Organization Improvement

• NRCOI T/TA on service array initiated about the
  same time as the first round of the CFSRs.
• Structured process developed and utilized to
  varying degrees in Arkansas, Maryland,
  Mississippi, Nebraska, Utah, Virginia, and
  Wisconsin.
• Each state modified the process to meet its own
  needs, no two jurisdictions did the process the
  same way.
• Focus was on catalog of services.

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HISTORY of the Service Array Process (continued)

• Purposes of the process in the past
• Prepare for the CFSR, the Statewide Assessment,
  and/or in developing a PIP around the Service
  Array.
• Create a Service Directory.
• Meet the CAPTA grant requirement to conduct an
  annual inventory of services.
• Define the array of services needed in creating a
  System of Care when a specific population has
  been targeted.
• Assist in designing or implementing an agency
  strategic plan.

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HISTORY of the Service Array Process (continued)

• Purposes of the process in the past (continued)
• Improve the service array in a state, tribe,
  region, county, city, etc.
• Initiate better collaboration in a jurisdiction
  to better serve children and families.

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Current Status of the Service Array Process

• The service array process has been revised, given
  lessons learned.
• One objective is to ensure that the process
  complements and builds on the Child and Family
  Services Review (CFSR).
• One aspect in the revisions is a greater
  utilization of data.
• --------------------------

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Child and Family Snapshot

• Overall child and family well-being in the
  community
• Children and families coming into the child
  welfare system
• Information in the snapshot will be used by the
  Community Service Array Committee at each site
  during the process of assessing capacities and
  developing a Resource and Capacity Development
  Plan

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The CFSR and the Service Array

• Item 35 The State has in place an array of
  services that assess the strengths and needs of
  children and families and determine other service
  needs, address the needs of families in addition
  to individual children in order to create a safe
  home environment, enable children to remain safe
  with their parents when reasonable, and help
  children in foster and adoptive placement achieve
  permanency.
• Item 36 The services in item 35 are accessible
  to families and children in all political
  jurisdictions covered in the States Child and
  Family Services Plan.
• Item 37 The services in item 35 can be
  individualized to meet the unique needs of
  children and families served by the agency.

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A Seven-Step Process

• Creation of the State Service Array Steering
  Committee.
• Creation of the Community Service Array Steering
  Committee AND the Community Stakeholder
  Collaborative.
• The Assessment Process (Four Assessments) and
  Writing the Consolidated Assessment Report.
• Creation of the Resource and Capacity Development
  Plan.
• Consolidation of the Resource and Capacity
  Development Plan.
• Adoption of the Resource and Capacity Development
  Plan.
• Implementation of the Plan and Monitoring
  Progress.

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Step 1 Creation of the State Service Array
Steering Committee

• WV System of Care State/Implementation Team (
  SIT)
• State/Implementation Team ( SIT)
• Ad Hoc
• Service Delivery and Development Work Group

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Step 2 Creation of the Community Steering
Committee and THE COMMUNITY STAKEHOLDER
COLLABORATIVE

• Types of stakeholders needed
• Public and private sector providers of child
  welfare services
• Birth parents, family caregivers ( resource,
  foster, kinship care, and adoptive families), and
  youth, who have experience with the child welfare
  system
• Court legal, and law enforcement officials,
  including staff of the Administrative Office of
  the Court (AOC) and the Court Improvement Program
  ( CIP) and Casa volunteers.

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Step 2 Creation of the Community Steering
Committee and THE COMMUNITY STAKEHOLDER
COLLABORATIVE (continued)

• Types of stakeholders needed (continued)
• Tribal representatives.
• Mental health, substance abuse, and domestic
  violence services providers.
• Educators, health care providers, home visiting
  program staff.
• Child abuse prevention advocates and staff.
• Other key providers (e.g., housing, food
  resources, transportation, recreation.).

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Step 2 Creation of the Community Steering
Committee and THE COMMUNITY STAKEHOLDER
COLLABORATIVE (continued)

• Types of stakeholders needed (continued)
• Elected officials and administrators, including
  legislators and legislative staff.
• Representatives of the business, faith, labor,
  and media communities.
• Other public sector employees, community-based
  organizations, and representatives of entities
  such as the United Way and local foundations.

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Step 2 Creation of the Community Steering
Committee and THE COMMUNITY STAKEHOLDER
COLLABORATIVE (continued)

• Work Plan includes
• Scheduling Meetings of the Community Stakeholder
  Collaborative
• 1st MeetingFull Day
• Engagement, training, and beginning
• 2nd Meeting1/2 Day
• Reporting out strength and weaknesses in
  capacities
• 3rd MeetingFull Day
• Finalization of Capacity and Resource Development
  Plan
• Quarterly Meetings After 3rd Meeting
• Monitoring Implementation

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Step 3 The Assessment ProcessFour Assessments

• Four Assessments
• First Assessment Assessment of Current Practices
  in the Jurisdiction as They Relate to the
  Capacity Being Assessed.
• Second Assessment Assessment of Current
  Leadership and Systemic Culture in the
  Jurisdiction as They Relate to the Capacity Being
  Assessed .
• Third Assessment Assessment of Current Services
  in the Jurisdiction as They Relate to the
  Capacity Being Assessed.
• Fourth Assessment Assessment of Any Needed
  Non-Existing Services in the Jurisdictions as
  They Relate to the Capacity Being Assessed.

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Step 4 Creation of the Resource and Capacity
Development Plan

• Work groups present assessment of respective
  capacities
• Discussion, feedback, and recommendations.
• Opportunity for entire Stakeholder Collaborative
  to provide input to the work groups.

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Step 4 Creation of the Resource and Capacity
Development Plan (continued)

• Work groups then charged with creating a Resource
  and Capacity Development Plan for their
  respective capacities.
• The development of strategies/initiatives to
  enhance the capacity of the community to meet the
  individualized needs of children and families.

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Step 5 Consolidation of the Resource and
Capacity Development Plan

• Each work group presents strategies for enhancing
  the groups respective capacities.
• Discrepancies are resolved and needed
  integrations are finalized in the Resource and
  Capacity Development Plan.

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Step 6 Adoption of the Resource and Capacity
Development Plan

• The Resource and Capacity Development Plan is
  reviewed by the State Steering Committee and the
  Community Steering Committee.
• An implementation plan of selected priorities is
  created and agreed to by the two steering
  committees.

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Step 6 Adoption of the Resource and Capacity
Development Plan (continued)

• For recommendations and priorities regarding
  services, changes required to implement the plan
  (for example, utilization estimates, costs,
  financing strategies, contracting methodologies,
  policies, procedures, etc.) are identified and
  pursued.
• The priorities and implementation plans are
  presented and the support and participation of
  the Community Stakeholder Members are enlisted.

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Step 7 Implementation of the Plan and Monitoring
Progress

• Continual monitoring and evaluation of the
  priorities and the implementation plan and its
  effects on child welfare outcomes.
• Continual evaluation of funding strategies to
  support the priorities and implementation plan.
• Implementation work groups can be used to assist
  in prioritized initiatives.
• Barriers are addressed and successes are
  celebrated.

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West Virginias Service Array Process
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Overview

• West Virginias Service Array is a process that
  will assess current capacity to meet the needs of
  children and families, develop a service
  directory and a resource development plan.
• Information fits together
• in the PIP,
• Commissions
• plan, SOC,
• RC Teams, etc.

Health
Court System
School
Church
Family
Community
DHHR
Mental Health
Jobs
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Statewide Assessments

• Advancing New Outcomes Findings, Recommendations
  and Initial Actions of the West Virginia
  Commission to Study Residential Placement of
  Children Summary Report May 2006
• West Virginia Department of Health and Human
  Resources Bureau for Children and Families. A
  Comprehensive Clinical Review of Youth in
  Out-of-State Placements June 2006
• Reaching Every Child Addressing Educational
  Attainment of Out-of-Home Care Children in West
  Virginia

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Statewide Assessments, cont

• All three reports are available
• DHHR Website
• WV System of Care Website
• Sign up sheet for hard copy

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A Comprehensive Clinical Review of Youth in
Out-of-State Placements June 2006

• Extensive Case Review
• 12 Key findings
• 46 youth OOS was their 1st placement
• Length of stay in OOS often exceeds similar
  instate treatment
• Significant number of youth (83.6)
• the MDT had not been consistently held

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Reaching Every Child Addressing Educational
Attainment of Out-of-Home Care Children in West
Virginia

• WV out-of-home students are clearly behind in
  educational attainment
• Finding reveal 82 of all children taking the
  WESTEST in 2003-2004 met proficiency criteria in
  Science, only 57 of children in out of home
  placement care did so
• 48 of the 967 children in out-of-home care who
  were test in April 2004, attended the same school
  for the entire academic year
• 43 of the children in out of home care were
  referred for disciplinary action of some sort
  during the school year 2003-4.

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Philosophy/October 2006

• Statewide stakeholders met to make decisions
  about standardizing and strengthening
  Collaborative/Summits
• Need appropriate mix
• Each stakeholder shared a common goal with
  similar values and principle
• Beliefs serve as a guide for reaching outcomes
  and working relationships
• Principles describe how the group operates on a
  regular basis

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Establishing our Foundation/2006

• Establishing allows the uniqueness of the
  collaborative effort to become clear
• It helps strip away nonessential aspects to avoid
  duplication of effort
• Turf conflicts
• Fragmentation of services
• Disenfranchising the community

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Our Foundation/ 2006

• Based on the principle that each and every
  community it unique so are the issues it faces
• Whatever the similarities to other communities
  and issues each requires an initial approach
  based on its own established culture
• Coping solutions designed elsewhere has not
  always been successful
• Can be successful when adapted to communitys
  commonly held vision, mission, and set of values
  and principles

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Vision/2006

• Portrait of the desired future condition for our
  communities
• A safe, secure, and healthy environment for
  children and families in order for all to achieve
  their desired potential

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Mission/2006

• Purpose and fundamental reason the collaborative
  exists
• Who it benefits and how
• Providing a timely and seamless community
  response to address family issues and community
  assessment to assure community members have their
  needs met within the community

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Values and Principles/2006

• Beliefs commonly held by the group
• Values serve as guide for reaching outcomes and
  working relationships
• Principles describe how the group operates on a
  regular basis

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Values/2006

• Statewide Collaborative Values
• Child and Family Focused
• Community based
• Culturally competent
• Strength-based
• Individualized
• System level coordination
• Full participation of families at all levels
• Ongoing education

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Principles/2006

• A coordinated network of community-based
  stakeholders and supports that are organized to
  meet the challenges of children and their
  families

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Service Array Process

• 1st Implementer - 4Cs Collaborative
• Braxton, Clay, Nicholas, Webster
• Meetings are all held in Flatwoods area from
  1000- 330
• Two members of each collaborative were asked to
  attend each 4Cs meeting

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1st Round/ Elkins Area

• Intermountain Collaborative (Preston, Taylor,
  Randolph, Upshur, Lewis)
• Upper Potomac Collaborative (Grant, Hardy,
  Pendleton, Hampshire, Mineral)
• Kids in Transition ( Berkeley, Jefferson,
  Morgan)
• North Central Community Action (Monongalia,
  Marion, Harrison)

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2nd Round/Parkersburg Area

• Family Ways (Hancock, Brooke, Ohio, Marshall,
  Wetzel, Tyler)
• Little Kanawha ( Calhoun, Gilmer, Pleasants,
  Ritchie, Wirt, Wood, Doddridge)
• CWLM ( Cabell, Lincoln, Wayne)
• Family Central Collaborative
  (Kanawha, Putnam, Roane, Jackson, Mason)

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3rd Round/ Oak Hills area

• Logan, Mingo, Boone Collaborative (Logan, Mingo,
  Boone Co.)
• Greenbrier Connections ( Greenbrier, Monroe,
  Pocahontas, Summers)
• Raleigh/Fayette Collaborative (Raleigh, Fayette
  Co.)
• South Central Community Collaborative (Wyoming,
  McDowell, Mercer)

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Service Array Process

• Helps Collaboratives determine what services are
  available for families and quality of services
  available
• Available supports for our families
• What additional services might be needed

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Service Array TA

• Technical Assistance from National Child Welfare
  Resource Center for Organizational Improvement
• Providing free training and support
• Building capacity by train the trainers in order
  to sustain the process

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Child and Family Snapshot

• Contains available data about
• The children and families coming into the child
  welfare system
• Overall child and family well-being in the
  jurisdiction
• Information in the snapshot will be used by the
  Community Service Array Committee at each site
  during the process of assessing capacities and
  developing a Resource and Capacity Development
  Plan

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Service Directory

• Create a comprehensive service directory for
  their county and community

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Resource Development Plan

• Resource Development Plan will be developed from
  assessment data
• Plan will be merged at regional level by the
  Regional Childrens Summit
• At the State level by the WV System of Care
  Implementation Team

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Resource Development Plan

• Will lead to service development and service
  delivery strategies to improve outcomes of
  well-being, safety and permanency for WVs
  children and families

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Resource Development Plan

• Resource Development Plan will have two levels
• Community
• Statewide

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Resource Development Plan Community Level

• Portion of findings will be left at the
  Collaborative Level
• To seek funding sources, grants, faith based,
  etc.
• To develop service provision partners
• To educate community partners
• To advocate for change

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Resource Development Plan State Level

• Utilize NRC TA to develop a statewide plan of
  service delivery and development
• Future planning for Service Delivery and
  Development
• Begin a shift of focus from high level services
  to preventative, community based services

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Travel Regulations

• Service Array Travel Application/Reimbursement
  Invoice
• LETTER OF UNDERSTANDING
• Guidelines for Reimbursement

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Next steps

• Chart
• Mini modules
• Dates

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Where to Get More Information

• Representative at each collaborative meeting
• For more information, contact
• Melanie Swisher
• 304-558-0109
• 304-859-2989
• For weblinks and downloadable documents on the
  Service Array Process, visit
• http//www.wvsystemofcare.org/ServiceArray/tabid/3
  76/Default.aspx