Introducing the BSI IT Service Management ITSM QuickCheck Online tool

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Introducing the BSI IT Service Management (ITSM)
Quick-Check Online tool
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Why BSI IT Service Management Quick-Check?

• IT service management (ITSM) is critical for
  todays successful business
• IT service management (ITSM) is proven best
  practice approach to the management of IT service
  provision to users and customers, both internal
  and external
• Self-assessment enables and encourages a service
  provider's commitment to continual improvement in
  service management processes and services
• Self-assessments promote buy-in to any resultant
  corrective actions and improvements as staff are
  much more aware of the gaps

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BSI IT Service Management Quick-Check
Home Page
BSI IT Service Management Quick-Check gives you
confidence in your IT service management
system. A question for each requirement in the
Specification is included in the online
assessment. Keep updated with latest PDF version
of the standard and guidance.
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BSI IT Service Management Quick-Check
Library

• Get direct access to the PDF versions of
  standards and guidance

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Benefits - BSI IT Service Management Quick-Check

• Helps you through a comprehensive review of your
  ITSM system
• Gives you an appreciation of how your ITSM system
  is performing against the standard BS ISO/IEC
  20000-1, with a percentage weighted score
• Assists in the identification of ITSM risks and
  gaps so that you can make improvements to your
  systems and policies

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BSI IT Service Management Quick-Check
Section List

• There are a series of questions, broken down into
  21 discrete sections

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BSI IT Service Management Quick-Check
Section menu
There are 21 sections in the tool. This
Section menu page provides details of the number
of questions in the section and how many youve
answered.
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BSI IT Service Management Quick-Check
Section questions
Each section contains a list of questions. Click
on the Answer button to input your
response. Once youve completed a question your
answer will also be displayed here, providing you
with a quick overview. Links to the references
of the standards are accessible.
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BSI IT Service Management Quick-Check
Cross-references
References to the correct section of the standard
can be easily accessed. Direct links to the full
PDF versions of the standards and guidance
documents.
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BSI IT Service Management Quick-Check
Questions
Set questions for simple yes or no answers
covering each aspect of your IT service
management system. Plus the ability to add
comments or evidence against each answer.
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BSI IT Service Management Quick-Check

• You can complete assessments at your own pace
• Assessments can be stored and updated as required
• Auto-generated summary and proposed
  prioritization in the form of two report types
• Detailed report that uses a traffic light system
  to highlight how you are performing. Includes all
  questions and answers along with any
  comments/evidence and a summary illustrating the
  weighted score of each section in the form of a
  chart
• Green the requirement needs to be addressed to
  avoid a minor non-compliance
• Amber not meeting the requirement and could
  lead to a non-compliance as a minimum
• Red the requirement is a top priority
• Report summary illustrating the weighted score of
  each section in the form of a chart

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BSI IT Service Management Quick-Check
Detailed Report
A full report provides details of all the
questions in each section and your answer, plus
your comments/ evidence and a guide on the
priority rating of each question.
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BSI IT Service Management Quick-Check
Summary Report
The summary report provides a quick overview of
how well you are doing in each of the sections.
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BSI IT Service Management Quick-Check

• Available online and accessible through your PC
  or via hand-held PDA an easy and convenient
  tool for use in different locations and across
  sites
• Technical support team to help you with any
  training or technical issues you many encounter
  during your subscription
• Price 495 VAT for a years subscription
• To subscribe, call BS Online Support on 020 8996
  7555 or visit http//www.iso20000online.com/it_sub
  scribe.php