Corporate PPT Template

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Vinicius AmaralTechnology Director iProcess
Ltd. vinicius.amaral_at_iprocess.com.br www.iprocess.
com.br
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Boosting Process Performance with Oracle Workflow
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Agenda

• Introduction
• Oracle Workflow reviewed
• Key Motivations for Adoption
• Systems Overview
• Highlights and Best Practices
• Conclusions

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Introduction

• Who is iProcess?
• Brazilian Oracle Partner specialized in workflow
  and content management technology
• Offers Oracle platform-based services and
  products
• Headquartered in Porto Alegre, Brazil

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Introduction

• Presents how Sonae Distribuição Brasil
  implemented workflow technology
• Some facts about Sonae
• Brazilian branch of Portuguese Sonae Group
• third-largest retail group of Brazil
• annual sales of around US1.1 billion
• more than 22,000 employees
• more than 160 stores in 62 cities of 4 states

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Introduction

• Some facts about this case study
• Comprises 15 workflow systems (by Sept 1st)
• One of the largest Oracle Workflow
  implementations today with more than 3,000 active
  users
• Built with Oracle Workflow
• Awards received
• Brazil Best Workflow Application at Infoimagem
  2002
• Latin America Gold Medal at Giga Group, WfMC,
  WARIA 2003 Global Awards for Excellence in
  Workflow
• First Oracle Workflow solution to receive such
  recognition

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Oracle Workflow Reviewed
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Oracle Workflow Reviewed

• Powerful tool for workflow systems development
  and execution
• Suitable for all kinds of workflow production,
  administrative, document, integration
• Present in
• Oracle E-Business Suite
• Oracle Database Server
• Oracle internet Application Server
• Oracle Collaboration Suite

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Oracle Workflow Architecture
Notification Services
Workflow Engine
Business Event System
Workflow Builder
Send
Send
Respond
Receive
Workflow Loader
Forward
Raise
Oracle HTTP Server
Cancel
Listen
Query
Query
Workflow Definition Files
Oracle Workflow Enabled Application
Workflow Development Client
Application Server
Browser Client
Oracle Database Server
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Key Motivations for Adoption
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Changing Priorities

• Sonae arrived in Brazil in late 80s through a
  joint-venture
• Fast company expansion started in 1998 through
  acquisition
• Pace reduced from 2001 on
• Priority in consolidation instead of expansion
• Need to roll-out apps (SAP, BDN)
• Need to control store operations
• Need to align culture

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Hard times for Retail

• Brazilian economy slows down from 2001 on
• High interest rates, low workers income make
  retail sales decline
• Cost control and reduction became 1 issue

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Workflow _at_ Sonae

• Workflow technology was seen as the key
• Can easily integrate every store and employee in
  standard, trustworthy business processes
• Conciliates the autonomy needed by the stores
  with HQ control
• Enforces business processes compliance
• Automatic integration with existing enterprise
  applications

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Systems Overview
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Systems Overview

• First system (Travel Workflow) implemented by
  April 2002
• Strong business impact stimulated new systems
  development
• 15 systems in production by Sept 1st
• 7 new systems planned for next months

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Workflows Implemented

• Retail-Specific
• Goods Price Change
• Ad. Approval
• Customer Claim
• Sales Campaign
• Customer Feedback
• Product Divergence
• Supplies Budget Change
• Supplier Info Change

• General/Administrative
• Travel
• Reimbursement
• Cash Expenses
• On Credit Expenses
• Payment Requirement
• Investment
• IT Project Control

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Architecture - Administrative
PL/SQL Web Form
Custom systems
Oracle HTTP Server
Oracle Workflow
SAP R/3
Workplace Application
Oracle Database
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Architecture Retail Specific
Triggers, APIs, XML
Events (jobs, apps, PDAs)
Oracle Workflow
Custom systems
Oracle HTTP Server
Oracle Database
Workplace Application
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Workflow Homepage
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Workplace Application
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Workflow Web Form
Launches workflow
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Business Impact

• Control of expenses and budget
• Workflow assures proper expense approval and
  budget query/update
• Related Workflows
• Travel
• Reimbursement
• Cash Expenses
• On Credit Expenses
• Payment Requirement

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Business Impact

• Process Agility
• Communication between stores and HQ made fast and
  transparent
• Task automation
• Deadline control
• Elimination of paper
• Virtualization of work
• Related to All Workflows

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Business Impact

• Failure/Loss Elimination
• Workflow enforces good practices and allows HQ
  supervision in near-real time
• Related Workflows
• Goods Price Change
• Product Divergence
• Advertisement Approval

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Business Impact

• Better customer care
• Workflow assures customer response in a
  structured and timely way
• Improves Sonaes corporate image
• Related Workflows
• Customer Claim
• Customer Feedback

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Highlights and Best Practices
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Approach
Redesign
Current Business Process
Technology Redesigned Process
Workflow Analyst Users
Workflow/ Apps Developer
Workflow Development
Automated Process
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Task automation

• Replaces low-value human tasks by workflow
  functions

• Example automated contract validation
• Sonae saves at least 20,000 labor hours/year by
  automating tasks

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Legacy systems integration

• Automates data-entry operations
• Captures events to trigger workflows
• Example invoice entry in SAP
• Allowed Sonae to reduce its accounting staff by
  around 50

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Productivity-oriented UI

• Single screen presenting data from several
  systems
• Complexity hidden from final user
• Essential to improve decision-making tasks
• Estimated 18,000-hour annual saving

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Budget data
Previous instances data
Workflow data
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Reporting

• Bottom line tools
• Allow process control, real-time information
• Management tools
• Allow process optimization, continuous
  improvement
• Open data model and APIs allow custom reports

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Workflow Monitor
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Management Report
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Wireless access

• Senior management request
• WAP access
• Used Sonaes existing WAP infrastructure
• New application developed
• Reproducing all vital information is an issue

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Logging into the WAP Server
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Choosing the Workflow Application
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Executing task
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Summary

• Workflow is a proven technology to speed business
  processes and reduce costs
• Great benefits when process is redesigned
• Oracle Workflow delivers a complete, scalable
  environment to build and run workflow applications

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Next Steps.

• Recommended sessions
• 40196 Workflow and Business Events (Wed 1100
  A.M)
• 40290 Streamline Business Process in Real Time
  with Business Activity Monitoring (Thu 0830
  A.M.)
• Relevant web sites to visit for more information
• www.wfmc.org
• otn.oracle.com/products/ias/workflow
• www.sonae.pt/index_i.asp
• www.iprocess.com.br
• www.iprocess.com.br/premio/pressrelease_english.as
  p

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Reminder please complete the OracleWorld
online session surveyThank you.
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A
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