eDiplomacy Federal Web 2'0 Virtual Podium Series AFCEA

1
eDiplomacy Federal Web 2.0 Virtual Podium
SeriesAFCEA

• Office of eDiplomacy
• U.S. Department of State
• June 3, 2009

2
Agenda

• State and Knowledge Leadership (5 minutes)
• Communities _at_ State (10 minutes)
• Diplopedia (10 minutes)
• Enterprise Search (5 minutes)
• Whats next (5 minutes)
• QA (25 minutes)

3
Department of State
A 24x7 knowledge factory

• Two million official messages a year
• 1.6 billion e-mails a year
• Comprehensive foreign affairs collection - more
  than 500,000 printed volumes
• About 1,000 public and internal web sites

4
Office of eDiplomacy

• Main goals
• Promote knowledge sharing and access to
  information
• Advocate for the end user in the IT
  decision-making process
• Enable and foster interagency collaboration
• Knowledge Leadership Program -- enabling State
  people to access and contribute knowledge
  anywhere, anytime, with anyone or any
  organization through
• Self-forming, self-managing online communities
• Better access to knowledge
• Better access to expertise
• Technology that makes knowledge-sharing part of
  the daily workflow

5
Knowledge Leadership Initiatives

• Communities _at_ State
• Diplopedia enterprise wiki
• Enterprise Search
• Social Networking

6
Communities _at_ State
C _at_ S (www.intelink.gov/communities)Knowledge
Publishing from the Grassroots
7
C_at_S Facts

• Easy-to-use, lightweight, publishing platform
• Sites publish knowledge concealed in e-mail,
  document collections, brains, etc.
• Users can comment on entries allows for
  content with conversation
• Available on States intranet and two interagency
  networks (classified and unclassified)
• Avg. 12K visits, 30K pageviews/month 30 1st
  time

8
C_at_S The Process

• Planning Questionnaire
• eDiplomacy review and feedback
• Blog construction, training and guidance
• Content population, launch, and publicity

9
C_at_S Mission Mexico
10
C_at_S Japan Economic Scope
11
Case Study Public Diplomacy in Europe

• Community launched in Spring 2007
• 50 posts seeking an alternative to email
• Resource needed to exchange ideas, share best
  practices success stories, and compile items
  for weekly highlights
• Top-level support from Deputy Assistant
  Secretary and Office Director
• Consistently ranked in top 5 C_at_S-wide

• Launching point desired for all EUR PD-related
  content across wiki, blog, Internet
• A better home for articles, links, bios and
  other resources of enduring value
• RSS newsfeeds from the Internet and the PD in
  Europe community
• Leverages the best features of both tools to
  meet all the goals of EUR PD community

12
Diplopedia
13
Diplopedia Benefits of an enterprise wiki

• Centralized place for knowledge
• Decentralized writing and editing - anyone on the
  intranet can create and edit articles, with
  proper attribution
• Familiar concept, thanks to Wikipedia
• Visible, easy-to-explain product
• End users can (and do) innovate

14
Diplopedia Articles
15
Diplopedia Portals
16
Diplopedia Statistics
Total Users
Total Articles

• As of 26 May 2009
• 8,039 articles
• 1,855 registered users
• More than 1,000 visits per day

17
Diplopedia Measuring Value

• Quantitative
• 173 growth in substantive articles in one
  calendar year
• Qualitative
• Popular article topics range from foreign
  biographies to mail services
• Anecdotal
• The U.S. Embassy in Rome uses Diplopedia to
  provide a more open and accessible means to find
  information about the country and its political,
  social and economic leaders.

Image http//www.lianakabel.com
18
Enterprise search
Enterprise Search (search.state.sbu)Responsive
enterprise search initiative
19
Enterprise search

• Deployed on unclassified and classified networks
• Integrated with Diplopedia
• Incorporates quick links, people search, database
  searches.
• Informal Search Support service helps end users
  find information -- and us to improve search

20
Looking Ahead

• Continue to grow, interrelate Communities _at_ State
  and Diplopedia
• Expand collaboration to external (non-USG)
  partners other governments, NGOs, etc
• Enable and encourage social networking

21
Contact Info

• Bruce G. Burton, burtonbg_at_state.gov
• Senior Advisor
• Michael Logan, loganmi_at_state.gov
• Knowledge Management Action Team, Lead
• Tiffany L. Smith, smithtl7_at_state.gov
• Presidential Management Fellow and Project Lead,
  Diplopedia
• KM Action Team KMTeam_at_state.gov