CeC: Community based eCentre A component of eGovernance and Development Project, UNDP and Access to

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CeC Community based e-Centre A component of
e-Governance and Development Project, UNDPand
Access to Information Programme, Chief Advisers
OfficeA sustainable model for disseminating
livelihood information at the grassrootsNovember
2008
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Agriculture
Fisheries
Welfare
Education
Land
Revenue
Municipal Body
Environment
Electricity
UP Office
Less hassle
Cost savings
Time savings
Harassement, Time, Cost
One-Stop Shop
Improved service
Connected Citizen through multichannel interactio
n
Multi Channel
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What is a Community based e-Centre?

• A place or a mechanism through which
• Livelihood information
• Essential services
• can be delivered to community members by
  leveraging ICTs
• (computer, internet, TV, radio, mobile phones and
  others)

Goal one-stop shop
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CeC Inception
Goal To create a comprehensive framework for
establishing sustainable model CeCs at the local
government institutions

• Research
• Horizon scanning the telecentre in Bangladesh
• Baselining at selected locations
• Case study analysis
• Focus group discussions
• Participatory Action Research (PAR)
• Review of existing contents
• Content areas
• Communicativeness
• Review of mobilization activities
• Needs assessment
• Awareness
• Marketing

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Findings Content and Technology

• Absence of collaboration between government
  private sector
• Repetition of content in some cases
• Lack of research initiatives for the collection
  of indigenous knowledge and local best practices
• Little to no emphasis on content for disabled
  people
• Content non-communicative or irrelevant for local
  people
• Connectivity constraints around regulatory issues
• Poor hardware support
• Unreliable source of power

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Findings Capacity and Ownership

• Lacking capacity of infomediary
• Beneficiaries not often involved in design of the
  centre
• Lacking ownership of local communities
• Most of the centre providing services like
  computer training, web-browsing, e-mailing,
  taking digital photographs, missing the potential
  of being the information hub of that area
• Struggle between commercial services and
  development services to meet financial
  sustainability targets

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Framework CeC for the People, by the People and
of the People
3. HOW DO WE GET IT?
1. WHAT DO WE NEED?
2. WHERE DO WE GET IT?
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CeC Model 5 Pillars of Success
Locally Available
Infomediary
Locally Relevant
Awareness
Commercial Services
Click Mortar
Community
Indigenous Knowledge
Involvement from Inception
Development Services
Content and Services
Innovative Changes
Local Gov.
Technology
Capacity Building
Community Ownership
Expert Knowledge
Continuous Mobilization
Alternative Energy Sources
CSO/NGO
Financial Sustainability
Donation for Boot Strapping
Vital Services
Policy Makers
Loan
Tax
PPP
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Available Citizens services at CeC

• Offline
• Different Government services
• Demand base livelihood content - more than 30,000
  pages of text-content, 75 minutes of video
  content on agriculture, 500 pages of audio
  content on legal matters, Large amount of
  animated content, Printed vocational training
  manuals
• Soil testing, expert consultation, land laws,
  compose, printing, photography, entertainment,
  scanning
• Online
• Link with different content providers
• Email and browsing internet
• Bridging with help desks

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Collaboration is a Must!
Government
Technology
Content and Services
Capacity Building
Financial Sustainability
Community Ownership
Community
NGO/ Private Sector/ Development Partners
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• Thanks to all.