1 Emotional Intelligence 2 Emotional Intelligence Is The Key To Success
Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others for motivating ourselves and for managing emotions well in ourselves and in our relationships.
Working With Emotional Intelligence Daniel Goleman Bantam Books 1998 3 The Emotional Competence Framework
Personal Competence These competencies determine how we manage ourselves.
Emotional self-awareness Reading ones own emotions and recognizing their impact using gut sense to guide decisions
Accurate self-assessment Knowing ones strengths and limits
Self-confidence A sound sense of ones self-worth and capabilities
P Primal Leadership Daniel Goleman Harvard Business School Press 2002 4 The Emotional Competence Framework
Emotional self-control Keeping disruptive emotions and impulses under control
Transparency Displaying honest and integrity trustworthiness
Adaptability Flexibility in adapting to changing situations or overcoming obstacles
Achievement The drive to improve performance to meet inner standards of excellence
Primal Leadership Harvard Business School Press 2002 5 SELF-MANAGEMENT
Initiative Readiness to act and seize opportunities
Optimism Seeing the upside in events
6 The Emotional Competence Framework
Social Competence These capabilities determine how we manage relationships
Empathy Sensing others emotions understanding their perspective and taking an active interest in their concerns
Organizational awareness Reading the currents decision networks and politics at the organizational level
Service Recognizing and meetingclient or customer needs
Primal Leadership Harvard Business School Press 2002 7 The Emotional Competence Framework
Inspirational leadership Guiding and motivating with a compelling vision (for media salespeople this would translate into creating value with an inspiring vision for your medium and your media outlet)
Influence Wielding a range of tactics of persuasion
Developing others Bolstering others ability through feedback and guidance
Primal Leadership Harvard Business School Press 2002 8 RELATIONSHIP MANAGEMENT
Change catalyst Initiating managing and leading in a new direction
Conflict management Resolving disagreements
Teamwork and collaboration Cooperation and team building
Primal Leadership Harvard Business School Press 2002
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