Ken Stegall

1
Your Professional Image

• Ken Stegall
• Charlotte Phillips

2
Hygiene is daily cleaning and grooming

• Bathing (or showering) is essential!
• Using Deodorant
• Brushing Teeth
• Mouthwash
• Groom your hair
• Haircuts
• Nails clean and groomed

3
Personal Grooming

• Appropriate clothes
• Shoes
• Make-up

4
Physical Presentation

• Good Posture
• Proximity (personal space)

5
When speaking

• Use appropriate tone
• Use appropriate rate
• Speak clearly with good grammar

6
When answering a work phone

• Identify location
• Identify yourself
• Offer help

7
Taking a message

• Answer the 5 Ws
• (who, what, when, where, why)
• Is it urgent!?
• Get the return number

8
P.E.P.

• Pause
• Eye Contact
• Positive Eye statement

9
S.O.L.A.R.

• Square your shoulders to the speaker
• Open your posture
• Lean slightly toward the speaker
• Affect Your emotions should be appropriate for
  the situation.
• Restatement Paraphrase or restate for
  clarification.

10
What not to say

• Gossip
• Insults
• Complaints/Criticism

11
Summary

• Your professional image matters
• Begin with good hygiene
• Be neat and clean
• Use good posture and be aware of personal space
• Speak Clearly and Listen carefully