Team Conflict 1 Benefits of conflict and defining it

1
Team Conflict (1)Benefits of conflict and
defining it

• ENG 100
• Lecture 9
• Silvia Mah
• Difficulties are meant to rouse, not discourage.
• The human spirit is to grow strong by conflict.
• William Ellery Channing - US theologan 1780
  - 1842

2
Agenda

• Using team conflicts
• Benefits of conflict
• Detecting conflicts
• Pitfalls in conflict resolution
• Conflict strategies
• Orientations to conflict
• Matching conflict orientations to situations
• Conflict tactics

3
Benefits of Conflict

• Discuss and report possible benefits of conflict.
• Discuss and report how conflict can be
  destructive.

4
Benefits of Conflict

• Improve the groups solution
• Conflict can force groups to confront
  possible defects in a
  solution.
• The group can choose the best solution.
• Increase the groups productivity
• Managing conflict reduces time wasted
  on solutions that are
  not as effective.
• Allow organizational change for the better
• Conflict helps identify potential problems
  in procedures,
  assignments, etc.
• Increase individuals self-awareness and personal
  development
• Helps one learn how to anticipate and resolve
  future conflicts
• Improve morale
• Venting emotions, releasing stress, and reducing
  tension
• The group can become closer.

5
Detecting Conflict

• Straw poll
• A non-binding vote on a proposal to determine the
  level of agreement
• Go-Round
• Each individual has a moment to speak without
  interruptions
• Small group breakout discussions
• A group representative summarizes the group
  discussion to a larger group
• Good for generating a various positions
• Fishbowl
• Representatives for each position of an argument
  are chosen to represent and explain their
  positions and answer questions
• Good for condensing the discussion

6
Detecting Conflict in your team

• What are some of the conflicts you have faced as
  a team? Name three.
• Do differences in personalities affect these
  issues?
• Discuss and report some of the pitfalls the group
  should avoid in conflict resolutions.
• Report back to class.