Public Service Practice of Shanghai Municipality within the Framework of E-Government

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Public Service Practice of Shanghai Municipality
within the Framework of E-Government

• Liu Yadong
• Vice Chairman
• Shanghai Municipal Informatization Commission
• July 15th, 2004

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(No Transcript)
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I. E-Government Leads to More Effective and
Efficient Public Services

• General Information about Shanghai
• Shanghai has a total area of 6340 km², 19
  districts and counties, with permanent population
  of 17.11 million in 2003, among which population
  from other provinces reached 3.7 million.
• Since 1992, Shanghai maintains over 10 of GDP
  growth rate. In 2003, per capita GDP was 46,718
  RMB, about 5,650 USD.

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I. E-Government Leads to More Effective and
Efficient Public Services

• The publics need for governmental services is
  increasing
• An example in industrial and commercial
  administration.
• Citizens require more services from government to
  facilitate their daily study, working and life.

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I. E-Government Leads to More Effective and
Efficient Public Services

• Work in the following two aspects are
  reinforced to respond to the increasing demand
  for public services
• To speed up the transformation of government
  responsibilities
• To improve E-Government according to the
  requirement of transforming government
  responsibilities put more public service items
  online to make government services more
  accessible and efficient.
• Shanghai citizens are quite familiar with IT and
  the concept of informatization almost 5 million
  Internet users, 1.3 million family broadband
  subscribers, and 60 of household PC penetration
  rate, which make it possible to expand public
  services in the framework of E-Government.

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I. E-Government Leads to More Effective and
Efficient Public Services

• E-Government program is designed with the
  principle of centering-on-human. To achieve a
  friendly and reliable e-government, the following
  three measures are taken
• To comb and rebuild governments working process,
  fix the adjusted responsibilities and working
  process with the help of IT
• To further collect, process and share economic
  and social information, so as to support
  governments scientific administration and
  decision-making
• To invite comments on the public services offered
  by the government, so as to encourage more people
  to get involved in the e-government construction
  and form a new public monitoring mechanism.

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II. Three Cases for Better Public Services

• 1. Municipal Governments portal website helps
  people to access to governmental information and
  services
• Opened in 2002, www.shanghai.gov.cn links to over
  140 websites of 47 commissions, offices and
  bureaus of the municipal government, 19 district
  and county governments, and Peoples Congress of
  Shanghai, CPPCC of Shanghai and various
  non-government organizations. In the website,
  there are 2397 forms available for download, and
  640 online service items.
• Regulation on Disclosure of Governmental
  Information of Shanghai Municipal Government was
  enforced on May 1st . It is required that all
  government information except those related to
  national or business secrets should be
  automatically offered to the public through
  official websites, public searching center or
  government communique.
• Since May 1st, the day Regulation on Disclosure
  of Governmental Information of Shanghai Municipal
  Government began to be enforced, visits to
  www.shanghai.gov.cn rocketed from 20,000
  person-times in April to 32,000 person-times in
  May.

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• Disclosure of government information and online
  service delivering work are propelled from two
  aspects
• Information disclosure and online service design
  government departments convenience ?citizens
  need
• Online service one way ? interactive .

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II. Three Cases for Better Public Services

• 2. Social Security Card enables citizens to
  enjoy convenient public services
• An information system is established to integrate
  social security and other information of 20
  million persons
• Every citizen holds a Social Security IC Card
  with the storage space of 4000 Chinese
  characters. Its a key to the information system
  through which over 20 government service items
  can be accessed
• The social security card system is further
  enlarged so as to cover floating population,
  rural population who are entitle to social
  security services, and students under 16. It is
  aimed that everyone will have a social security
  card by 2005
• More functions will be explored and real-time
  processing of the accumulated data will be
  achieved to ensure scientific decision-making.

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Function ExtensionApplication Spreading


Social Security Card
(Employment, Social Security, Social
Assistance, Passport, etc.)
Various public service items are offered
Resource Integration
Nearly 9 million cards have been issued
Student Card
Social Security Card
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II. Three Cases for Better Public Services

• 3. Integrated public services is promoted, with
  sharing of neighborhood information as its
  beginning
• Neighborhood Office.
• Problem of inter-connection among different
  administration info systems.
• One platform to accept all service applications.
• Priority is to solve the problem of the
  information resources sharing.

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One channel to collect information

All service applications are accepted through
one platform
Neighborhood Administration Information Platform
Internal Integration of Resources


Labor and Social Security
Civil Affairs
Police Station
Medical Insurance
Housing Fund
Family Planning
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III. Shanghais Major Measures to Quicken its
E-Government Development

• To elevate citizens familiarity to the concept
  of informatization and the ability to use
  information technology.
• A Million Family Go to Internet Program
• Citizens Email Box
• More and more people participate into the
  e-government program, and enjoy convenient and
  efficient public services through it.

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III. Shanghais Major Measures to Quicken its
E-Government Development

• To build effective mechanism to invite citizens
  comments on E-Government
• Comments on www.shanghai.gov.cn
• An appraisal system including public comments,
  expert evaluation and testing by special
  organizations.

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III. Shanghais Major Measures to Quicken its
E-Government Development

• To promote exchange and cooperation in
• E-Government area
• Various forms of exchange and cooperation are
  encouraged.
• Forum on City Informatization in Asia-Pacific
  Region.

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Thanks! Portal website of Shanghai Municipal
Government www.shanghai.gov.cn Official Website
of Shanghai Municipal Informatization
Commission www.shanghaiIT.gov.cn