Digital Reference in Spanish

1
Digital Reference in Spanish

• En qué le puedo ayudar?
• How can I help you?
• Alma C. Ortega

2
Challenges of Being a Multicultural Librarian

• Reference skills with cultural adaptation,
• skills learned
• Interpreting texting in Spanish
• Discern level of language skill regardless of
  lack of formal Spanish (w/o diacritics)
• Knowing when the patrons are only looking for a
  chat room

3
Language Levels

• Beginner
• Mixed-level /Spanglish
• Actual Spanish speakers

4
Type of question

• Translation service
• Practice language
• Tutoring
• Actual question
• Library Informational
• Library Circulation
• Research

5
Prep-work

• Have a folder of favorites set up for Spanish
  websites and searching in Google in Spanish
• Software adjustments
• Toggle feature to go back and forth with keyboard
  with English and Spanish
• New version with QuestionPoint 24/7 Reference
  Services

6
Future

• More questions
• More advertising of the services in target
  language
• Hope to see more questions coming soon!

7
Thank you!