Movies, Meals or magic

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Movies, Meals or magic?

• Picking the right diversity training for your
  organization

Gregg Ward, CMCPresidentOrlando-Ward
Associates, Inc.
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About this program

• Provide an overview
• What is diversity training
• Interactivity/Impact Correlation
• Delivery methods
• Every program must have/do
• Examples low, medium, high
• Choosing the right one
• Assessing Readiness
• Cost

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Full Disclosure

• Diversity Consultant/Trainer
• Specialist, 15 years
• Live, Professional Theater
• Interactive Facilitation
• Experiential Learning
• Bias towards high touch diversity training
• Intention show you best practice options

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What is diversity training?

• Processes for educating managers and employees
  on
• Diversity/Inclusion Workplace and Marketplace
• The Diversity Business Case
• Awareness, Fairness, Ethics, Respect and Dignity
• Corporate/institutional, management and employees
  roles, responsibilities, skills, processes
• Less about compliance (affirmative action,
  quotas, policy, harassment, discrimination)

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Diversity Fully Loaded

• Race, gender, (protected classes)
• Individual differences
• Political correctness, politics
• Organizational culture
• Power, control, group dynamics
• Fear of unknown, change

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Every effective training program

• Medium or High Interactivity
• Defines Diversity Broadly
• Is Blame Free
• Occasionally Humorous
• Acknowledges Reality

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Every effective program, cont.

• Suits Audiences Diversity Maturity
• Raises Awareness/Maturity
• Sparks an Ongoing Dialogue
• Attendees exit in a Different Place
• Points to Next Steps
• Has Follow Up/Coaching

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Additional Nice to Haves

• Links Internal with External
• Reinforces Organizational Commitment
• Part of Larger Diversity Initiative
• Delivers Conflict Resolution Skills
• Measures Concept Retention

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Program Lengths

• SHORT (15 - 45 minutes)
• read article
• take survey
• watch slideshow
• Brown bag event
• MEDIUM (60 minutes 4 hours)
• lecture
• Theatrical performance, discussion
• Online training
• Classroom seminar/workshop
• LONG (day to week)
• 2-day program
• Conference/Summit

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Interactivity /ImpactCorrelation
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Low Interactivity Low Impact

• Reading articles, books, case studies, etc.
• Slideshows
• Videos
• Knowledge Tests
• Quizzes
• Policy Review Meetings
• Posters/Slogans
• Surveys

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Low I/I Examples

• Inclusion Starts with I
• Mary-Frances Winters The Winters Group
• Making Whiteness Visible
• Shakti Butler, Ph.D., World Trust Ed. Svcs.

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Medium Interactivity Med. Impact

• Dialogues on case studies led by volunteer
• Online/Web-based interactive videos/slideshows
• Keynotes
• Lectures/Slideshows by SME with QA
• Diversity Fairs
• Brown Bag Events
• Panel Discussions
• Town Meetings
• Self-Assessment Instruments
• Role-play with colleagues

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Medium I/I Example

• The Potential Is Yours
• Griggs Productions
• Constructive Conflict Exercise (handout)
• ASTD Trainers Sourcebook Diversity

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High Interactivity High Impact

• Dialogues on cases facilitated by SME
• Games/Simulations
• Live, Professional Theater
• Facilitated Post-Show Debriefing
• Interactive QA with Characters
• Skills Development and Practice
• Experiential Learning

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High I/I Example

• All of Us beyond race gender
• Orlando-Ward Associates, Inc.

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Costs

• LOW I/I 0 - 99/person
• MEDIUM I/I 25 - 200/person
• HIGH I/I 50 - 500/person

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Assessing Readiness 8 Factors

• Leadership Champion/Commitment
• Organizational Attitude
• Part of a Larger Initiative
• Available Funding
• Previous Training/Initiatives
• Other Resources (Council)
• Pro-Active or Reactive Training
• Readiness for reaction to training

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Key Learnings

• Diversity Training loaded
• Every effective program
• Interactivity/Impact Correlation
• Length/Impact Correlation
• Cost/Impact Correlation
• Readiness Factors

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Resources

• Bad Behavior, People Problems Sticky
  Situations a toolbook for managers team
  leaders Gregg Ward Winding Creek Press
  www.windingcreekpress.com
• The ASTD Trainers Sourcebook DIVERSITY Tina
  Rasmussen McGraw Hill
• Working Together Diversity as Opportunity
  Angeles Arrien, Ed. Berrett-Koehler Publishers
• Diversity Success Strategies Norma
  Carr-Ruffino Butterworth Heinemann