Dynamics AX, ERP Outsourcing and Managed Services by OneNeck IT Services

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(No Transcript)
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OneNeck Vendor Showcase

• Dynamics AX / ERP Outsourcing and Managed
  Services
• A CIOs Perspective on Application Management,
  Infrastructure, Maintenance and Support

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Agenda

• Panel Introduction
• OneNeck Overview
• Sunny Delight Overview
• Targus Overview
• Skanska Overview
• Panel Questions Discussion

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Panel Introduction

• Facilitator
• De Wet Du Plooy, Vice President
• OneNeck IT Services
• Customers
• Mike Kennedy, Global Director of IT
  
• Sunny Delight Beverages Company
• Mark See, CIO
  
• Targus
• Chris Stockley, Sr. Vice President and CIO
• Skanska USA Building

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Who is OneNeck?
Introducing OneNeck

• Outsourcing Experts for the Mid-Market
• We provide a comprehensive, flexible suite of
  outsourcing solutions designed specifically to
  help mid-market companies improve system
  performance. By partnering with our customers, we
  help them leverage their ERP applications to
  deliver measurable business benefits.

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At a glance
Introducing OneNeck

• Founded in 1997
• Primary data center operationsin Phoenix
• 150 employees
• Supporting over 50 customers and 30,000 users in
  59 countries on six continents
• Profitable since inception 8 years and counting
• 90 of revenue from outsourcing contracts
• Industry leading customer references

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Introducing OneNeck
Scale and Complexity of Operations
48,000
Service Desk tickets per year
71
of issues resolved in 1 day or less
37
of issues resolved by the Support Center
344
Operating Systems instances supported
85
ERP Environments supported
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Sunny Delight Beverages Company Background

• Leading producer of juiced-based drinks in North
  America and Western Europe
• Formed from brands acquired from Procter Gamble
  in 2004
• Eight U.S. and European locations with multiple
  remote Distribution Centers
• Worldwide headquarters located in Cincinnati,
  Ohio European headquarters located in
  Barcelona, Spain

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Customer Profile
Services Provided by OneNeck
MikeKennedy DIRECTOR, GLOBAL INFORMATION
TECHNOLOGY SOLUTIONS
EDI/E-Commerce Transaction Administration
Application Functional Support
Application Development
Application Integration
Additional Services
Application Administration
Data Center Facilities
24/7 Support Center
Operating System Administration
Database Administration
WAN/LAN Management
Desktop, PDA, and Phone Systems Management
Sunny Delight recently implemented
Microsoft's Axapta (Dynamics AX) application with
the help of OneNeck. We were most impressed with
their ability to deliver SunnyD's infrastructure
and ERP environments in our highly complex and
fast paced implementation model. OneNeck
continues to demonstrate a commitment to the
success of our business by providing us with
flexible implementation and support models.
Infrastructure Management
Provided Services
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Sunny Delight Beverages Application Environment

• Applications include those that integrate with
  the core Dynamics AX solution backbone which
  handles all aspects of the business, including
• 520 Users
• Global ERP Microsoft Dynamics AX
• Supply Chain Management Prescient
• Warehouse Management
• Reporting
• HR, Payroll and Expense Management
• Global Planning
• Microsoft Exchange
• Enterprise Information Collaboration

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Sunny Delight Beverages Technical Environment

• Global WAN Connection
• 36 Window Data Servers
• 22 Windows Site Servers distributed across
  customer locations
• LAN including secure wireless access Windows
  2003/ Active Directory Databases
• SQL and Oracle
• Microsoft Exchange
• Blackberry Enterprise Server
• Remote Access via VPN and dial-up
• Sharepoint
• Desktop and Notebook PCs
• VolP Telephony

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Sunny Delight Beverages Outsourcing Rationale

• Sunny Delight brand purchased from Procter
  Gamble
• Needed to implement new, enterprise-wide,
  operational and business systems
• Global deployment within one year
• Required ability to scale
• Best Solution Outsource IT operations

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Sunny Delight Beverages Partner Requirements

• Reputable partner who understood business needs
• Design and build within Transition Services
  Agreement (TSA) time restriction
• Define the shape of the ERP backbone and
  implement within these guidelines
• Mitigation of Risk
• Overall price performance

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Sunny Delight Beverages Outsourcing Solution

• Dynamics AX chosen as core solution backbone
  because of these key criteria
• Fits SDBCs level of complexity
• Cost Effective
• Fast ramp-up time
• ERP implementation went through intensive
  prove-out and order-processing tests to ensure
  functionality and stability

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Sunny Delight Beverages Outsourcing Solution

• Implemented a comprehensive technology
  infrastructure across locations in U.S. and
  Europe
• OneNeck supplies
• Project management and data center operations
• Application and database administration
• Application development and functional support
• WAN/LAN support
• Phone system and e-mail
• 24/7 support center support

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Sunny Delight Beverages Outsourcing Benefits

• SunnyD was able to terminate TSA with PG early
• OneNeck fees less costly than TSA fees, providing
  an immediate benefit
• IT infrastructure provided a simpler, more
  efficient and less costly environment than the
  system used at PG
• Each of the applications that feed the total
  system deliver what the company needs, without
  wasteful overhead

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Targus Company Background

• Leading global supplier of mobile computing cases
  and accessories
• 57 offices worldwide and direct distribution in
  over 145 countries
• Worldwide headquarters located in Anaheim,
  California
• Corporate customers enjoy product delivery to any
  location in the world

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Customer Profile
Services Provided by OneNeck
t
Mark See CHIEF INFORMATION OFFICER
EDI/E-Commerce Transaction Administration
Application Functional Support
Application Development
Application Integration
Additional Services
Application Administration
Data Center Facilities
24/7 Support Center
Operating System Administration
Database Administration
WAN/LAN Management
Desktop, PDA, and Phone Systems Management
Infrastructure Management
"We are pleased to extend our relationship with
OneNeck. Their breadth of capabilities and
customer-centric delivery model makes them a
perfect fit for Targus. Through our outsourcing
agreement, we will be able to focus on our core
business objectives while OneNeck manages the
day-to-day operations of our global enterprise
systems environment.
Provided Services
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Targus Application Environment

• 450 Users
• ERP Solution Baan IVc
• EDI Solution TLE 6.x
• Logistics Solution Clippership Advanced
  Materials Planning Solution
• Microsoft Exchange
• Corporate Intranet
• Extranet

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Targus Technical Environment

• WAN / LAN
• Web Services
• Unix
• Oracle and SQL databases
• VPN / Dial-up / Fiberlink
• Windows

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Targus Outsourcing Rationale

• Centralize IT environment without creating a
  traditional IT department
• Eliminate paper and manual processing systems
• Tighten visibility and management of supply chain
• Create a global communications environment
• Shorten the time to close monthly financials

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Targus Partner Requirements

• Mid-market focus
• ERP implementation and outsourcing experience
• Globalize Targus IT environment and centralize
  IT management and support
• Selection and implementation of an ERP System
• 24/7 support center

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Targus Outsourcing Solution

• Baan was chosen because it provided the best fit
  for Targus user requirements and business
  objectives
• Developed a centralized technical environment
  including a global WAN as a backbone for Targus
  corporate-wide email system
• Implemented Baan Finance
• Implemented distribution / logistics, including
  two significant add-ons
• 1 Baan-integrated EDI translator to streamline
  supply chain management and reduce human error
  via the manual EDI input system
• 2 Automation of the package rating and
  shipping process with implementation of a freight
  management solution integrated with Baan and
  development of a new Baan module to manage the
  process

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Targus Outsourcing Benefits

• As a result of OneNecks implementation of Baan
  and business process expertise
• Targus EDI systems now effectively manage 50
  trading partners without manual intervention
• Monthly financials close in a more timely fashion
  with significantly more accuracy
• Targus has visibility to its inventory and master
  production scheduling worldwide
• Targus has been able to scale its business
  without a commensurate increase in logistics
  headcount
• 27/7 support covering all time zones globally

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Skanska USA Building Company Background

• One of the worlds leading companies in
  construction-based services and project
  development
• Ranked in the top five in Fortune Worlds Most
  Admired Companies in Construction and Engineering
  category
• Headquartered in Parsippany, New Jersey
• Largest contractor in the U.S.
• Currently managing over 2,500 projects in the
  U.S.

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Customer Profile
Services Provided by OneNeck
Chris Stockley CHIEF INFORMATION OFFICER
EDI/E-Commerce Transaction Administration
Application Functional Support
Application Development
Application Integration
Additional Services
Application Administration
Data Center Facilities
24/7 Support Center
Operating System Administration
Database Administration
WAN/LAN Management
OneNeck is an ideal partner for Skanska.
OneNecks focus on customized managed services
provides us with capabilities that are
world-class, yet very cost effective. They are
the clear leader in providing highly-tailored
J.D. Edwards application management to global
businesses.
Desktop, PDA, and Phone Systems Management
Infrastructure Management
Provided Services
Provided Services
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Skanska USA Building Application Environment

• 550 Users in 26 locations
• J.D. Edwards/PeopleSoft/Oracle EnterpriseOne ERP
  8
• Accounts Receivable/Payable
• General Ledger
• Fixed Assets
• Job Cost
• Service and Contract Billing
• Change Management
• HR Benefits Administration
• Payroll

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Skanska USA Building Technical Environment

• Enterprise / Database Server(s)
• IBM iSeries 860 12 Way
• Deployment Server
• Compaq ProLiant DL380 Dual 730 Mhz Intel Pentium
  III
• Citrix / Terminal Servers (7)
• HP ProLiant BL20p G2 Quad 3065 Mhz
• Windows Terminal Servers (8)
• IBM eServer Blade Center HS20 867821x Quad 1999
  Mhz

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Skanska USA Building Outsourcing Rationale

• Migration of all acquired companies onto the J.D.
  Edwards application platform
• Direct hiring wasnt the best solution
• Desire to have direct resources spend time in
  areas that supported Skanskas core functions,
  not day-to-day IT management

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Skanska USA Building Partner Requirements

• Flexibility in needed human and technical
  resources
• Demonstrated skills in complex J.D. Edwards
  environments
• Cultural and relationship alignment as key
  factors to success

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Skanska USA Building Outsourcing Solution

• How can we help? mentality
• Customized solution for Skanska in an
  out-of-state data center facility
• Overlapping responsibilities
• Retained layers of control essential to
  successful environment management

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Skanska USA Building Outsourcing Benefits

• Skanska was able to meet an aggressive deployment
  schedule
• Skanska and OneNeck have blended very well,
  enabling them to act like a single organization
• Great sense of partnership
• Provided consistently superior experience
• Skanska 2006 IT Vendor of the Year

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Panel Questions Discussion

• Facilitator
• De Wet Du Plooy, Vice President
  
• OneNeck IT Services
• Customers
• Mike Kennedy, Global Director of IT
  Sunny Delight
  Beverages Company
• Mark See, CIO
  
• Targus
• Chris Stockley, Sr. Vice President and CIO
• Skanska USA Building

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Dynamics AX / ERP Outsourcing and Managed
ServicesA CIOs Perspective on Application
Management, Infrastructure, Maintenance and
Support
A copy of this presentation will be sent to you
via email. For more information about OneNeck IT
Services Phone [phone] Email
Info_at_OneNeck.com Website www.OneNeck.com
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