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Title: Dr. Julie Lowery


1
IRB Chairs' Conference
Conducting Exempt and Expedited Reviews
  • Dr. Julie Lowery
  • Associate Director, VA Health Services
    ResearchAnn Arbor, MI
  • and
  • Dr. Joan P. Porter
  • Deputy Chief OfficerOffice of Research
    OversightDepartment of Veterans Affairs
  • November 15, 2006 Washington, DC

HumanSubjectProtection
LaboratoryAnimal Welfare
ORO
ResearchLaboratorySafety/Security
ResearchMisconduct
2
Agenda
  • A brief review of regulator requirements in the
    Common Rule (38CFR16 for VA) for exempt and
    expedited review
  • Case snippets for discussion
  • Questions and your advice on where more help is
    needed

3
Exemptions 38 CFR 16.101(b)
  • Unless otherwise required by department or agency
    heads, research activities in which the only
    involvement of human subjects will be in one or
    more of the following categories exempt from this
    policy.

4
  • Research conducted in established or commonly
    accepted educational settings, involving normal
    educational practices such as
  • Research on regular and special education
    strategies, or
  • Research in the effectiveness of or comparison
    among instructional techniques, curricula, or
    classroom management methods

5
  • Research involving the use of educational tests
    (cognitive, diagnostic, aptitude, achievement),
    survey procedures, interview procedures or
    observation of public behavior, unless
  • Information obtained is recorded in such a manner
    that human subjects can be identified, directly
    or through identifiers linked to the subjects and
  • Any disclosure of the human subjects responses
    outside the research could reasonable place the
    subjects at risk or criminal or civil liability
    or be damaging to the subjects financial
    standing, employability, or reputation

6
  • (3) Research involving the use of educational
    tests (cognitive, diagnostic, aptitude,
    achievement), survey procedures, interview
    procedures, or observation of public behavior
    that is not exempt under paragraph (b)(2) or this
    section, if
  • The human subjects are elected or appointed
    public officials or candidates for public office
    or
  • Federal statute(s) require(s) without exception
    that the confidentiality of the personally
    identifiable information will be maintained
    throughout the research and thereafter.

7
  • Research involving the collection or study of
    existing data, documents, records, pathological
    specimens, or diagnostic specimens, if these
    sources are publicly available or if the
    information is recorded by the investigator in
    such a manner that subjects cannot be identified,
    directly or through identifiers linked to the
    subjects.

8
  • Research and demonstration projects which are
    conducted by or subject to the approval of
    department or agency heads, and which are
    designed to study, evaluate, or otherwise
    examine
  • Public benefit or service programs
  • Procedures for obtaining benefits or services
    under those programs
  • Possible changes in or alternatives to those
    programs or procedures or
  • Possible changes in methods or levels of payment
    for benefits or services under those programs.

9
  • Taste and food quality evaluation and consumer
    acceptance studies
  • If wholesome foods without additives are
    consumers or
  • If a food is consumed that contains a food
    ingredient at or below the level and for a use
    found to be safe, or agricultural chemical or
    environmental contaminant at or below the level
    found to be safe, by the Food and Drug
    Administration or approved by the Environmental
    Protection Agency or the Food Safety and
    Inspection Service of the U.S. Department of
    Agriculture.

10
Remember "Not human subject is not the same as
"exempt"
  • In VA Investigators submit the proposed research
    and the request for exemption. The IRB Chair, or
    an IRB member designated by the Chair, must
    review all requests in a timely manner and make a
    determination based on Section 6.101, and record
    the decision. The decision must be communicated
    in writing to the investigator and the IRB
    Documentation must include the specific
    categories justifying exemption. The Research
    and Development Committee review regulations even
    though exempt.
  • .102(f) Human subject means a living individual
    about when an investigator
  • (whether professional or student
    conducting research obtains
  • Data through intervention or interaction with
    the individual, or
  • Identifiable private information . . .

11
Expedited Review
38 CFR 16.110
  • Expedited review procedures for certain kinds of
    research involving no more than minimal risk, and
    for minor changes in approved research

12
  • (a) The Secretary, HHS, has established, and
    published as a Notice in the Federal Register, a
    list of categories of research that may be
    reviewed by the IRB through an expedited review
    procedures. The list will be amended, as
    appropriate, after consultation with other
    departments and agencies, through periodic
    republication by the Secretary, in the FEDERAL
    REGISTER. A copy of the list is available from
    the Office for Human Research Protections, HHS,
    or any successor office.

13
  • An IRB may use the expedited review procedure to
    review either or both of the following
  • Some or all of the research appearing on the list
    and found by the reviewer(s) to involve no more
    than minimal risk,
  • Minor changes in previously approved research
    during the period (of one year or less) for which
    approval is authorized. (Note that if approved,
    the continuing review date does not change and if
    the change involves biosafety or ionizing
    radiation, the appropriate committee must be
    consulted prior to approving the change the
    consultation must be documented in the IRB file.

14
Also NoteAn IRB (or Privacy Board) may use the
expedited review process to review(3) waiver or
alteration of authorization for the use and/or
disclosure of Protected Health Information.
15
VA Procedures for Expedited Review
  • The IRB Chair may carry out the review or
    delegate the review to one or more experienced
    reviewers from among IRB members.

(1) In reviewing the research, the reviewers may
exercise all of the authorities of the IRB except
that the reviewer may not disapprove the
research. A research activity may be disapproved
only after review in accordance with the
full-review procedures.
16
(2) If a proposal has been initially approved
through the full review procedure, the continuing
review may not be done by the expedited review
procedure
Except
Continuing review of research previously approved
by the convened IRB as follows
(a) Research in which the enrollment of a new
subject is permanently closed all subjects have
completed all research-related interventions, and
the research remains active only for long-term
follow-up of subjects or (b) Research in which
no subject have been enrolled and no additional
risks have been identified, or (c) Research in
which the remaining research activities are
limited to data analysis.
17
In VA
  • Each IRB that uses an expedited review process
    must adopt a method for keeping all members
    advised of research proposals that have been
    approved under this process.
  • The minutes and/or the protocol files must
    reflect the expedited review eligibility category
    that the research meets.

18
Categories of Expeditable Research
Remember (1) Research activities that present
no more than minimal risk and (2) involve only
procedures listed in one or more categories on
the expedited review lists. Remember Expedited
review procedures may not be used where
identification of the subjects and/or their
responses would reasonably place them at risk of
criminal or civil liability or be damaging to the
subjects (e.g. employability, insurability,
reputation), unless protectiions are in place to
minimize invasion of privacy and breach of
confidentiality so risks are no greater than
minimal.
19
Categories of Expeditable Research
(Paraphrased)
  • Clinical studies of drugs and medical devices
    only when condition (a) or (b) is met.
  • Research on drugs for which an investigational
    new drug application (21 CFR Part 312) is not
    required. (Note Research on marketed drugs
    that significantly increases the risks or
    decreases the acceptability of the risk
    associated with the use of the product is not
    eligible for expedited review.)
  • Research on medical devices for which (i) an
    investigational device exemption application (21
    CFR Part 812) is not required or (ii) the
    medical device is cleared/approved for marketing
    and the medical device is being used in
    accordance with its cleared/approved labeling.

20
  • Collection of blood samples by finger stick heel
    stick, ear stick, or venipuncture as follows
  • From healthy, non-pregnant adults who weigh at
    least 110 pounds. For these subjects, the
    amounts drawn may not exceed 550 ml in an 8 week
    period and collection may not occur more
    frequently than two times per week or
  • From other adults and children, considering the
    age, weight, and health of the subjects, the
    collection procedure, the amount of blood
    collected, and the frequency with which it will
    be collected. For these subjects the amount
    drawn may not exceed the lesser of 50 ml or 3 ml
    per kg in an 8 week period and collection may not
    occur more frequently than two times per week.

21
(3) Prospective collection of biological
specimens for each research purposes by
noninvasive means. Examples (a) hair and nail
clippings in a non-disfiguring manner (b)
deciduous teeth at time of exfoliation or if
routine patient care indicates a need for
extraction (c) permanent teeth if routine
patient care indicates a need for extraction
(d) excreta and external secretions (including
sweat) (e) uncannulated saliva collected either
in an unstimulated fashion or stimulated by
chewing gumbase or wax or by applying a dilute
citric solution to the tongue (f) placenta
removed at delivery (g) amniotic fluid obtained
at the time of rupture of the membrane prior to
or during labor (h) supra- and subgingival
dental plaque and calculus, provided the
collection procedure is not more invasive than
routine prophylactic scaling of the teeth and the
process is accomplished in accordance with
accepted prophylactic techniques (i) mucosal and
skin cells collected by buccal scraping or swab,
skin swab, or mouth washings (j) sputum
collected after saline mist nebulization.
22
  • Collection of data through noninvasive procedures
    (not involving general anesthesia or sedation)
    routinely employed in clinical practice,
    excluding procedures involving x-rays or
    microwaves. Where medical devices are employed,
    they must be cleared/approved for marketing.
    (Studies intended to evaluate the safety and
    effectiveness of the medical device are not
    generally eligible for expedited review,
    including studies of cleared medical devices for
    new indications.)

23
  • Research involving materials (data, documents,
    records, or specimens) that have been collected,
    or will be collected solely for non-research
    purposes (such as medical treatment or
    diagnosis).

24
  • Collection of data from voice, video, digital, or
    image recordings made for research purposes.

25
  • Research on individual or group characteristics
    or behavior (including, but not limited to,
    research on perception, cognition, motivation,
    identity, language, communication, cultural
    beliefs or practices, and social behavior) or
    research employing survey, interview, oral
    history, focus group, program evaluation, human
    factors evaluation, or quality assurance
    methodologies. (NOTE Some research in this
    category may be exempt from the HHS regulations
    for the protection of human subjects, 45 CFR
    46.101 (b)(2) and (b)(3). This listing refers
    only to research that is not exempt.)

26
  • Continuing review of research previously approved
    by the convened IRB as follows
  • Where (i) the research is permanently closed to
    the enrollment of new subjects (ii) all subjects
    have completed all research-related
    interventions and (iii) the research remains
    actively only for long-term follow-up of
    subjects or
  • Where no subjects have been enrolled and no
    additional risks have been identified or
  • Where the remaining research activities are
    limited to data analysis.

27
  • Continuing review of research, not conducted
    under an investigational new drug application or
    investigational device exemption where categories
    (2) through (8) do not apply but the IRB has
    determined and documented at a convened meeting
    that the research involves no greater than
    minimal risk and no additional risks have been
    identified.

28
Useful Websites
OPRR Guidance on .101 (6)(5)Exemption for
Research and Demonstration on Public Benefit and
Service Program http//www.hhs.gov/ohrp/humansubje
cts/guidance/exmpt-pb.htm Office of Human
Research Protections (OHRP)Guidance on the Use
of Expedited Review Procedures http//www.hhs.gov/
ohrp/humansubjects/guidance/exprev.htm
Categories of Research that May be Reviewed by
the Institutional Review Board (IRB) through
Expedited Review Procedures http//www.hhs.gov/ohr
p/humansubjects/guidance/expedited98.htm
29
Case Studies
30
Case Study 1
  • Investigator Chew is a dentist working as a WOC.
    He would like to collect photographs, dental
    plaque, and saliva from all his patients to see
    if there are characteristics of dental decay and
    ulcerations that can help predict HIV infection.
    He will
  • Test the saliva and plaque for the presence of
    HIV.
  • Obtain informed consent from his subjects.
  • Keep the results of his findings in a locked
    cabinet in his office at the university.
  • He must have his proposal reviewed by the IRB and
    the RD committee within 2 weeks to meet the
    deadline for funding. He requests that the IRB
    Chair expedite the project since he will be
    merely collecting dental plaque by routine
    methods that he would be doing anyway and he will
    collect sputum after saline mist nebulization.

31
Case Study 1 Continued
  • Is Dr. Chews study Expeditable? Why or why not?
  • If not, can the IRB and RD committee approve it
    tentatively by expedited means so that he can get
    the funding that would otherwise be swept?

32
Case Study 2
  • Dr. Curio is going to look at medical records in
    the VA to determine if veterans with psoriasis
    have a high rate of diabetes and he wants to
    check records from May 2004 to May 2007. He
    will
  • Be using the medical records at three sites in
    his VISN to see if there is any correlation
  • Contact each of the medical centers, rather than
    using a VISN or central data base
  • Not be recording nay names when he looks at the
    records from each site.

33
Case Study 2 Continued
  • At his VA facility, the IRB chair says that the
    project is exempts, and because he is not
    recording any information by name or other
    identifiers, the IRB need not review the project
  • The IRB in the second facility indicates that the
    project is not exempt, but that it could be
    expedited, but informed consent must be obtained
    to do an expedited project that has prospective
    data.
  • The third IRB indicated that the project could be
    expedited and that informed consent can be waived
    by the RIB consultant who is doing the expedited
    review.
  • Who is right?

34
Case Study 2 Continued
  • Answer. All three responses have regulatory
    issues.
  • For IRB 1 The project is not exempt. Some of
    the data will be collected prospectively.
  • For IRB 2 Waiver of consent can be given if
    appropriately justified in accordance with
    Section .116 of the regulations.
  • For IRB 3 The reviewer must be the Chair or a
    member or members of the IRB appointed by the
    Chair. A non-IRB member cannot do the expedited
    review.

35
Case Study 3- Analysis of Patient Data from
Secondary Sources
  • This study includes analysis of patient data from
    existing VA databases (originally established for
    patient care and administrative purposes- not
    research) to compare statistical models of risk
    adjustment and mortality prediction. There is no
    direct patient contact, and scrambled patient
    identifiers are used to link data from various
    sources.
  • Data are collected on 5,000 VA patients with ICU
    admissions. Subjects are to be identified from
    VA databases using diagnostic criteria.

36
Case Study 3 Continued
  • Data collection
  • Patient data to be collected include demographic
    information, date of birth, zip code, gender,
    ethnicity, ICU admissions, diagnoses, lab
    results, inpatient treatment information,
    mortality data, and other outcomes.
  • These data are collected via database search
    (e.g., Austin data, Pharmacy Benefits Management
    data, DSS data) and will be used to test and
    compare risk adjustment methods.

37
Case Study 3 Continued
  • Data Confidentiality
  • The patient cohort will be obtained from existing
    VA databases using diagnostic criteria.
  • Some of the databases contain real SSNs, others
    contain scrambled SSNs.
  • After the study data, including SSNs and
    scrambled SSNs are pulled, all real SSNs will be
    converted to scrambled SSNs, using a file linking
    scrambled SSNs with the real SSNs obtained from a
    separate Austin database. Thus, as study files
    with patient data will include only scrambled
    SSNs.
  • The file linking scrambled SSNs with real SSNs
    will be maintained by the research team as a
    separate file, in a password protected drive that
    is separate from the drive containing the study
    data.

38
Case Study 3 Continued
  • What type of review should this application
    receive and why?

39
Case Study 3 Continued
  • Chart 2 Is the research involving human
    subjects eligible for exemption under 45 CFR
    46.101(b)?
  • Will the only involvement of human subjects be in
    one or more of the following research categories?
  • Research conducted in established or commonly
    accepted educational settings, involving
    education practices?
  • Research involving the use of educational tests,
    survey procedures, interview procedures, or
    observation of public behavior?
  • Research involving the collection of existing
    data, documents, records, or pathological or
    diagnostic specimens?
  • Research studying, evaluating, or examining
    public benefits or service programs?
  • Research involving taste and food quality
    evaluation or consumer acceptance studies?

40
Case Study 3 Continued
  • YES Research involving collection or study of
    existing data, documents, records, or
    pathological or diagnostic specimens.
  • Exemption 45 CFR 46.101(b) may apply. Go to
    Chart 5.

41
Case Study 3 Continued
  • Are these sources publicly available? (No.)
  • Will information be recorded by the investigator
    in such a manner that the subjects cannot be
    identified, directly or through identifiers
    linked to the subjects?
  • If no, research is not exempt. Go to Chart 8.

42
Case Study 3 Continued
  • Has the research been previously reviewed and
    approved by the IRB? (No.)
  • Does the research present no more than minimal
    risk to the human subjects? AND
  • Does the research involve only procedure
    indicated in categories 1-7 on the list of
    categories that may be reviewed though an
    expedited review procedure? 45 CFR 46 110 (b)(1)

43
Case Study 3 Continued
  • YES (category 5) Research involving materials
    (data, documents, records, or specimens) that
    have been collected, or will be collected, solely
    for non-research purposes (such as medical
    treatment or diagnosis).
  • Is this research classified? (No.)
  • Research is eligible for IRB review through
    expedited procedures. 45 CFR 46.110(d)

44
Case Study 3- Modification A
  • Data Confidentiality
  • Data obtained from these databases will include
    scrambles SSNs, which are needed to link patients
    across time and across multiple databases. The
    scrambled SSN for a given VA patient is the same
    across all Austin databases so, the scrambled
    identifier can be used to link data for a given
    patient across databases.
  • All study files with patient data will include
    only scrambled SSNs. The file linking scrambled
    SSNs with real SSNs is in a database maintained
    in Austin.

45
Case Study 3- Modification B
  • Data Confidentiality
  • The SSNS of eligible patients are obtained are
    used to identify the patients electronic medical
    records, from which relevant clinical data for
    the study are obtained.
  • These clinical data are entered into the study
    database, which doesn't contain any SSNs or
    linkages to patient identifiers.
  • A file containing the list of SSNs of eligible
    patients- but no linkages and no other data- is
    temporarily maintained until all of the medical
    record data are obtained.

46
Case Study 4Observational Study Using Patient
Interviews and Questionnaires
  • This study examines health related quality of
    life (QOL) for individuals in the VA health care
    system with a specific, non-sensitive chronic
    illness. Investigator propose to administer two
    QOL measures to patients at baseline and a
    follow-up structured interview every month for a
    1-year study period. They will use written
    informed consent, which will include a HIPAA
    authorization form.
  • The subjects are 500 patients at 8 VAMCs. They
    are identified via VA databases and initially
    contracted and invited by letter to participate
    in the project. Interested patients are
    scheduled to meet with project staff at an
    upcoming clinic appointment to go over
    requirements for participation and sign the
    consent form.

47
Case Study 4 Continued
  • Data Collection and Confidentiality
  • Baseline interviews are conducted in person at a
    regularly scheduled clinic appointment, and
    follow-up interviews are conducted over the
    telephone.
  • Data collected from patients include
    demographics/SES, general health information, and
    QOL data.
  • Data are confidential but not anonymous- linkages
    are maintained in a crosswalk file to facilitate
    the monthly follow-up.
  • The crosswalk file linking patient identifying
    data to study identification numbers will be
    maintained as a separate file, in a
    password-protected drive that is separate from
    the drive containing study data.
  • No study data will be maintained with the patient
    identifying data.

48
Case Study 4 Continued
  • What type of review should this application
    receive and why?

49
Case Study 4 Continued
  • Chart 2 Is the research involving human
    subjects eligible for exemption under 45 CFR
    46.101(b)?
  • Will the only involvement of human subjects be in
    one or more of the following research categories?
  • Research conducted in established or commonly
    accepted educational settings, involving
    education practices?
  • Research involving the use of educational tests,
    survey procedures, interview procedures, or
    observation of public behavior?
  • Research involving the collection of existing
    data, documents, records, or pathological or
    diagnostic specimens?
  • Research studying, evaluating, or examining
    public benefits or service programs?
  • Research involving taste and food quality
    evaluation or consumer acceptance studies?

50
Case Study 4 Continued
  • YES Research involving the use of educational
    tests, survey procedures, interview procedures,
    or observation of public behavior.
  • Exemption 45 CFR 46.101(b)(2) or (b)(3) may
    apply. Go to chart 4.

51
Case Study 4 Continued
  • Is the information recorded in such a manner that
    human subjects can be identified, directly or
    through identifiers linked to the subjects AND
  • Could any disclosures of the human subjects
    responses outside the research reasonably place
    the subjects at risk of criminal or civil
    liability or be damaging to the subjects
    financial standing, employability or reputation?
  • If yes, research is not exempt. Go to Chart 8.

52
Case Study 4 Continued
  • Has the research been previously reviewed and
    approved by the IRB? (No.)
  • Does the research present no more than minimal
    risk to human subjects? AND
  • Does the research involve only procedure included
    in categories 1-7 on the list of categories that
    may be reviewed through an expedited review
    procedures? 45 CFR 46 110(b)(1)

53
Case Study 4 Continued
  • YES (Category 7) Research on individual or
    group characteristics (including but not limited
    to, research on perception, cognition,
    motivation, identity, language, communication,
    cultural beliefs or practices, and social
    behavior) or research employing survey,
    interview, oral history, focus group, program
    evaluation, human factors evaluation, or quality
    assurance methodologies.
  • Is this research classified? (No.)
  • Research is eligible for IRB review through
    expedited procedures. 45 CFR 46 110(d)

54
Case Study 5Observational Study Using Provider
Interviews and Questionnaires
  • This study will use provider interviews and
    written surveys to assess how a new clinical
    reminder system is working at 8 VAMCs. (This
    study is an investigator initiated research
    project, not a quality improvement project
    initiated by medical center management.)
  • The subjects are 70 VA primary care physicians at
    8 VAMCs.

55
Case Study 5 Continued
  • Data Collection and Confidentiality
  • Data collected will include perceptions of
    barriers and facilitators to implementation of
    the system, provider self-efficacy, satisfaction
    with the system, and data about organizational
    structure.
  • Data are confidential, but are not anonymous,
    since providers are interviewed in person and
    data from interviews and surveys must be linked.
  • The crosswalk file linking provider identifying
    data to study identification numbers will be
    maintained as a separate file, in a
    password-protected drive that is separate from
    the drive containing the study data.
  • No study data will be maintained with the
    provider identifying data.

56
Case Study 5 Continued
  • What type of review should this application
    receive and why?

57
Case Study 5 Continued
  • Chart 2 Is the research involving human
    subjects eligible for exemption under 45 CFR
    46.101(b)?
  • Will the only involvement of human subjects be in
    one or more of the following research categories?
  • Research conducted in established or commonly
    accepted educational settings, involving
    education practices?
  • Research involving the use of educational tests,
    survey procedures, interview procedures, or
    observation of public behavior?
  • Research involving the collection of existing
    data, documents, records, or pathological or
    diagnostic specimens?
  • Research studying, evaluating, or examining
    public benefits or service programs?
  • Research involving taste and food quality
    evaluation or consumer acceptance studies?

58
Case Study 5 Continued
  • YES Research involving the use of educational
    tests, survey procedures, interview procedures,
    or observation of public behavior.
  • Exemption 45 CFR 46.101(b)(2) or (b)(3) may
    apply. Go to chart 4.

59
Case Study 5 Continued
  • Is the information recorded in such a manner that
    human subjects can be identified, directly or
    though identifiers linked to the subjects AND
  • Could any disclosure of the human subjects
    responses outside the research reasonably place
    the subjects at risk of criminal or civil
    liability or be damaging to the subjects
    financial standing, employability, or reputation?
  • If yes, research is not exempt. Go to Chart 8.

60
Case Study 5 Continued
  • Has the research been previously reviewed and
    approved by the IRB? (No.)
  • Does the research present no more than minimal
    risk to human subjects? AND
  • Does the research involve only procedure included
    in categories 1-7 on the list of categories that
    may be reviewed though an expedited review
    procedure? 45 CFR 46 110(b)(1)

61
Case Study 5 Continued
  • YES (Category 7) Research on individual or
    group characteristics (including but not limited
    to, research on perception, cognition,
    motivation, identity, language, communication,
    cultural beliefs or practices, and social
    behavior) or research employing survey,
    interview, oral history, focus group, program
    evaluation, human factors evaluation, or quality
    assurance methodologies.
  • Is this research classified? (No.)
  • Research is eligible for IRB review through
    expedite procedures. 45 CFR 46 110(d)

62
Case Study 5 Modification
  • Data Collection
  • Data collected will include information on how
    providers were education in the use of the
    system, and data about organizational structure.
  • The providers will not be asked about their
    satisfaction with the system or their opinions on
    how the system could be improved.

63
Case Study 5 Continued
  • What type of review should this application
    receive and why?

64
Case Study 5 Continued
  • Chart 1 Is an activity research involving human
    subjects covered by 45 CFR Part 46?
  • Is the study a systematic investigation designed
    to develop or contribute to generalizable
    knowledge? (Yes.)
  • Activity is research. Does the research involve
    obtaining information about living individuals?
  • If no, the research is not research involving
    human subjects.

65
Veterans Health Administration Ann Arbor HSRD
www.va.gov/annarbor-hsrd/irb/subjectsreview.htm
Guidelines for Human Subjects Review of Health
Service Research Studies
66
Contact Information
Dr. Julie LoweryAssociate Director VA Health
Services Research Phone (734) 769-7100 (ext.
6222)Julie.Lowery_at_va.gov Dr. Joan P.
PorterDeputy Chief OfficerOffice of Research
Oversight (10R)Phone (202) 565-7197Joan.Porter
_at_va.gov
And, of course, COACH
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