Christina Mosteller Hall

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Student Work Study Training
Presented By Christina Mosteller Hall Marla
Brenneke Career Services, KT 109 260.481.0689 www.
ipfw.edu/career
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Federal Work Study Program
Any fact facing us is not as important as our
attitude toward it, for that determines our
success or failure. - Norman Vincent Peale

The work-study program at IPFW is designed to
promote educational excellence while contributing
to the overall development of the student. It is
our goal that you will acquire marketable skills
and quality work habits benefiting you for years
to come as you move to enter the workplace. We
hope you take advantage of the opportunity to
grow as a professional, and learn as much as you
can. Work Study An Opportunity! Take
Advantage of it!
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Federal Work Study Program

• To view current Work Study positions, go to
  JobZone!
• www.ipfw.edu/jobzone
• These are current IPFW department and community
  postings.
• Just log onto JobZone and upload your resume!

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What does your employer expect?

Be on time You and your supervisor will set
your schedule relative to both of your needs. It
should be a schedule you can keep. It is your
responsibility to call in if you are going to be
late or absent. It is also your responsibility to
make sure your time sheet is appropriately signed
and submitted. Attitude Come to work ready to
work. Leave other interests out of the
workplace. Follow directions It sounds simple.
You might be surprised at how important it
is! Dont guess If you arent sure what the
right answers are, take the time to find out. Bad
information can be the cause of some real
problems. Be self-motivated Be able to work
without having to be watched all the time. There
is plenty of work to do. Take initiative
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What does your Employer expect?
Honesty Fess up when you mess up. Dont hide
mistakes. You should learn from them, and the
only way a supervisor can help is if they know
whats going on. Documentation - Recognize when
you should document an action or encounter with a
customer. There will be a time when you are glad
you did. Failure to follow any or all of these
could result in the termination of your work
study position.
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What does your Employer expect?
Confidentiality This may be most important.
Some of you may handle sensitive information. If
you do, or if you encounter it by accident, you
must secure that information and protect the
privacy of the College, the students, and the
employees. Ask your supervisor about FERPA and
go to http//www.ipfw.edu/registrar/faculty/ferpa.
shtml and take the FERPA quiz! Then ask to sign
a confidentiality agreement. A copy can be found
on the work study website. www.ipfw.edu/workstudy

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What does your Employer expect?

• Dress appropriately - No one expects you to
  revamp your entire wardrobe, but you should
  present yourself appropriately. Ask your
  supervisor what is appropriate if you are not
  sure.
• Sweats?
• Hats?
• Jeans with holes in them?
• Tank tops showing midriff?
• Shorts (Very short shorts)?
• Flip Flops?
• Etc.

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What does your employer expect?

• Etiquette
• Phone Ask your supervisor about what you
  should say when you answer the phone. Take a
  complete message, transfer to voicemail, put it
  on hold if you are busy, say thanks for
  calling, Financial Aid Office, this is Ashley.
  May I help you? etc.
• In the office Always say, May I help you? if
  a customer is waiting. Limit your office
  socializing when customers are in the office.

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Dos Donts

• Do
• Notify your supervisor if you drop any classes.
  Let them know beforehand it could affect your
  work study position.
• Register early this may allow you to work
  during the breaks.
• Pay attention to dates and amounts.
• Complete your time sheet accurately and on time.
• If you need time off for a test / vacation
  arrange that in advance with your supervisor.
• Its a real job take it seriously.
• Perform all tasks in a professional manner.
• Discuss expectations of the job with your
  supervisor / Ask for Feedback.

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Dos Donts

• Donts
• Cell Phone Abuse (Put it on silent or vibrate)
• Computer Abuse (Check personal email, surf on
  Internet, etc.)
• Friends Visiting (Its not social hour)
• Homework (Work Study doesnt mean Its time to
  STUDY!)
• Sleeping (Sleep on your own time)
• Update your Facebook or My Space
• Text Messages

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Quiz Question 1
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Quiz Question 1

What should I wear to my Work Study job? A.)
Mini skirt B.) Baseball Hat C.) My favorite jeans
that have holes everywhere D.) Professional attire
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Quiz Question 2
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Quiz Question 2

What should you NOT do while working as a Work
Study Student? A.) Be on time B.) Talk on your
cell phone and send text messages C.) Take
initiative D.) Have a positive attitude
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What Do Customers Expect?
Manners. Your parents made you use them when
you were young-use them now! Reliability.
Provide the same service to each customer every
time you serve them. Responsiveness. All
customers want action. Address the customers
needs in a timely manner. Quality of Work. Take
pride in a job well done. Your customers
satisfaction and success depends on how well you
do your job. Smile. Do you know how hard it is
to sound like youre in bad mood when you are
smiling? Listen to your customer. How?
It requires less character to discover the
faults of others, than to tolerate them.J.
Petit Senn
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What Do Customers Expect?

• Techniques for active listening
• The term active listening refers to everything
  that someone might do
• in order to be not only listening to a person,
  but also letting that
• person know that he or she is being listened to.
• We all use certain cues to let people know we are
  listening to them.
• We might nod our heads, say MM HMM, or drop our
  jaw in disbelief at something. These are specific
  verbal behaviors that carry the process even
  further, indicating that we are not only
  listening, but we are also actively thinking
  about what is being said.
• All of these techniques can be learned and
  practiced, polished in fact,
• into an art. They range in complexity from simply
  restating what a
• person says (actually not so simple) to
  reflecting feelings, validating a perception, or
  confronting an inconsistency.

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What Do Customers Expect?

• Techniques for active listening
• Restating. Repeating what the person says using
  slightly different words. You can emphasize one
  part of a message over another, using specific
  word choices or vocal tone emphasis.
• Questioning. Getting more information, clarifying
  details. This usually ensures your understanding
  of what youve been told and can direct attention
  to unconsidered issues.
• Focusing. Stepping back and clarifying exactly
  what the conversation is about, labeling the
  larger context in which it occurs. This helps
  regain perspective about how it all fits
  together.
• Reflecting Feelings. Identifying what you
  perceive as the feelings of the customer in
  relation to the conversation.
• Validating. Legitimizing a persons statements or
  stance by indicating that it makes sense to you.

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HR Information / Time Card
To get all there is out of living, we must employ
our time wisely, never being in too much of a
hurry to stop and sip life, but never losing our
sense of the enormous value of a minute. - Robert
Updegraff

• Once you are hired, you will need to
  complete the following forms
• W-1
• G-4
• I-9
• Your supervisor will show you how to complete the
  time card, schedule your hours and take time off.
  
• Make sure that your time card has the following
  information
• Complete Name
• Proper pay dates for 2 weeks
• Signature of Student and Supervisor
• Total number of hours worked per day

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Have FUN at Work???
FISH Philosophy Be There, Play, Make Their Day
and Choose Your Attitude. FISH!
is a wisdom that everyone can embrace.
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Work / Life / School Balance
Life
School
Work
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Conflict Resolution

• If you encounter a conflict with another
  work-study, a staff member, or your supervisor,
  please follow these steps
• Always discuss your concern with the individual
  concerned first unless you absolutely feel this
  is impossible or inappropriate.
• 2) If the first step does not resolve the
  conflict, speak with your immediate supervisor
  about the situation.
• 3) If your supervisor cannot resolve the
  conflict, they may have you speak with their
  supervisor or refer you to the Dean of Students
  for a neutral party intervention.

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Discrimination / Sexual Harassment
Equal Employment Office (Affirmative
Action) www.ipfw.edu/eoaa IPFW is committed to
addressing discrimination complaints promptly and
consistently, using procedures that are effective
and fair, and to resolving complaints at the
lowest organization level whenever possible.
Persons who feel they have been discriminated
against should bring their complaints to the
attention of their department head or supervisor,
or seek assistance from the EEO/AA officer or
Human Resources.
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Campus Resources

• LRC ( order easels, request computer / LCD
  projector, etc.)
• Registar Office (reserve rooms)
• Printing Services (order flyers, make large
  quantity copies, etc.)
• Physical Plant (building needs, supplies for
  events, etc.)
• Police Safety (parking passes, keys, lost
  found, etc.)
• Publications / University Relations (make flyers,
  posters, invitations, IPFW wave, etc.)
• IT Services / Help Desk (computer problems,
  passwords / usernames, STEPS program)
• CASA (tutoring needs, writing center, etc.)
• EOE Office
• Financial Aid (FAFSA, Scholarships, Work Study,
  etc.)
• 
  .And many
  more!

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Work Study Real Job

• Your work study position is a REAL job.
• Take advantage of this opportunity!
• Your supervisor could be a REFERENCE for you in
  the future!
• Examples
• Laura Reynolds Student Worker in Athletics,
  Testing Placement Services to Director of Field
  Services Student Teaching in the Education
  Department
• Chris Douse Student Worker in Multicultural
• Services, Orientation Assistant to Assistant
  Director
• of The Office of Diversity and Multicultural
  Affairs

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Student Employee of the Year Award

• Awarded to a student employee each year. April
• Must be nominated by their supervisor.
• Announced in April
• Based on criteria ( teamwork / excellence in
  attitude / initiative creativity / problem
  solving / commitment)
• Winner receives a 250 award
• Must be currently enrolled in classes as a IPFW
  student
• Student must work at least 10 hours a week on
  campus
• Be employed in the same department/ office for at
  least 6 months

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Federal Work Study Program
Questions? www.ipfw.edu/workstudy Student Work
Study Guide www.ipfw.edu/career