Tim Willoughby

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Streamlining Processes and Collaboration
Tim Willoughby Assistant Director LGCSB
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A Quick Introduction to the Local Government
Computer Services Board

• In existence since 1975
• Governed by a Board composed of
• 8 local authority County Managers (3 year
  appointment),
• Senior representatives of the Dept. of the
  Environment/Local Government,
• Dept. of Finance

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Local Government in Ireland today.Challenge is
to support this
Directors of Services
Spatial Context

• Transportation / Water / Environment / Planning /
  Development

People/ Business Transactions
Housing / Community Enterprise / Recreation
Amenities /Franchise / Motor Tax/ HEG / Licencing
/ Permits
Internal Support
Finance / Procurement / Corporate Services/ IT /
HR

• National Policies set centrally,
• Implemented locally within overall
• taking account of local circumstances.

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Local Government Building Blocks
Common Structures
Intranets
Finance
Local Government
Easy to Use
Function Location Time
Standard Secure, Hosted
HDS capabilities
Infrastructure
GIS
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How do we support this?
Software Tenders
Wireless
Servers
Hardware
DBA
Networks
We help LA to Define And help to
implement Standards
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What do the LGCSB actually do?
Arts
Roads
CDB
Networks
We adopt common Architectures and
develop Applications to Support Local Authorities
Planning
Housing
Finance
Environment
Water
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What do the LGCSB actually do?
Forms
We Develop Common Solutions
Arts
Roads
CDB
Networks
iDocs
eDirect
Intranets
Housing
Finance
Environment
Water
Planning
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What do the LGCSB actually do?
We Host and Innovate web Based Solutions
Forms
We Develop Common Solutions
Arts
Roads
CDB
Networks
iDocs
eDirect
Intranets
Housing
Finance
Environment
Water
Planning
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Our Strategy is changing
When we first saw the web
Client-servercomputing ruled
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Strategy has to change
View of the Web (2004)
The web has become our enterprise platform of
choice!
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Our Vision for Simplicity
Users
Centrally Used Servers
Functional application servers
With the Same Virus Control
Generic Intranets
ISA
Exchange
Generic
SharePoint Portal
CMS
Print
Domain
File
Biztalk
With the Same Software and the same architecture
MS SQL
SharePoint
Agresso, GeoMedia, etc
Specialised
Standard Functional Configurations
Clients
Servers
Local Area Networking / Including Wireless
Wide Area Networking / Including Wide Area
Wireless
Communications Common Protocols
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Desktop Strategy
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What makes Great Intranet
Users Perspective Alternatives to email
attachments Alternative to file shares Need
people and documents Self serve (touch once) As
easy, or easier than before Saves time for
everyone Secure, but open Accurate information,
trustworthy Timely, fresh Feedback Great design,
professional looking Personalisation One size
does not fit all software has to allow for huge
variations in needs over time
Management Perspective Management
Backing Management Team Run using the
Intranet Council Meeting uses the Intranet
(Only) All Decisions from the Intranet All
meetings on the Intranet All bookings, meetings,
leave, expenses on the intranet All new LOB
software on the intranet iPlan, iReg, eDirect,
iDocs, telemetry, IGIS, enforcements, AIS, Road
Openings, Mobhaile, etc Consistent communication
across all business areas
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How do we achieve Collaboration

• SharePoint
• Personalisation
• Workflow / Content Management
• Customisation / Custom Development
• Low Client Footprint
• Rapid Deployment
• Easy Adoption / Acceptability
• Links to WebServices
• Instant Messaging
• Presence
• Low Footprint
• Customisation / Development
• Rapid Deployment

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Personalisation of Data, Content, WebParts,
Audiences, etc
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PRODUCTS
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We Collaborate using eDirect
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Message Received Multiple sources
XML Output Front Desk / Phone
Email
iDoc
XML Parser
eDirect
XML Output Of Text Message
eForm
Rules
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FOI - Document Management
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EPayments
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Answers
Citizens
Organisations
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eForms, eDirect Streamlined??
RealEx XML Payments
eForms XML (Schema, DTD)
Biztalk XML Transform?
eDirect, XML Recorded, Acknowledged
BackEnd system Txn Complete
Desktop XML Checks Balances Connect to
WebServices Open Datasources SharePoint Based
My Task Finished???
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Internal Organisation
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Generic Intranet using SharePoint
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Collaboration with the Public - Online Planning
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The Future is Syndication..let me create my
own government!
Weekly Lists Decisions Made Decisions Due
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And Finally Mobhaile
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What do we all share?

• We all share a passion for making things better!
• We all live, work and play in the real world
  around us
• We are all people who interact with our families,
  friends, colleagues and others who share our
  interests
• Our lives are enriched by sharing and
  communicating
• We dont all login to government sites every day

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What is mobhaile?
Single source of online Information mapped out
for easy citizen consumption. The Aim is to
deliver information of local relevance to
citizens when and where it is most
appropriate. Based around the Local Authority
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• Pilot Sites
• South Dublin
• Mayo
• Meath
• North Tipperary
• South Tipperary
• Westmeath
• Offaly

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Function
Locate a Business and Buy Online
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Location
Planning Permissions
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Time
Looking for Something to do
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Example Datasets
Churches
Recycling
Polling Stations
LA Property
Accidents
Phone Booth
Planning
Post box
River
Roads
Bridge
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If Community Group does not have web site in
which Mobhaile can connect then Mobhaile
Services will aid this.
What is mobhaile Services?
On Line Office Enabling Community Group members
to communicate, discuss, share documents, share
ideas etc..
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Where are we now

• Mobhaile Services
• Live Architecture Up and Running
• Community group participation
• Maynooth - Needs Analysis
• Mobhaile
• Interoperability Framework to allow interchange
  of Data
• Spatial Data
• Web Services to extract external Data

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Mobhaile specifics!

• Bringing the web to your front door
• Tools to add content, create communities of
  interest
• Virtual offices for the Community and Voluntary
  Sector
• Opportunities to enable online service providers
  show local presence
• Vibrant local calendars
• Tools for the SME sector to test business case
  for going online
• Providing a reason for all to go online!
• Syndication of services for the future

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Conclusions

• Collaboration
• Have to have Single Sign on to work
• Have to Collaborate Real time Need to be able to
  push data reliably to the correct place and get
  confirmation
• Smart use of new Virtual Meeting Rooms
• Adoption of VOIP as soon as possible
• Shared Architectures make life easier
• Syndication is the future.. Allows and encourages
  Personalisation
• Streamlining Processes
• Adopt WebServices where possible
• Have to Have API for Back end systems - The Silo
  packages must communicate
• Write Once use at least once
• Share wherever possible, data, processes and code
• Mobhaile
• See above
• Come to the LGCSB stand for a Demonstration sign
  up today!