RMSI UK Software

1
Rightsource to India A Strategic Outsourcing
Perspective
_at_ Booth OW55
A Presentation for Outsource World 2004
Manav Sehgal Director Business Development RMSI
(UK) Limited M 07956 423 240 D 020 7958
4931 manav.sehgal_at_rmsi.com
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Summary

• Introductions
• Why Outsource
• What is Strategic Outsourcing
• Outsource to India
• What Can You Outsource
• Discussion

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RMSI _at_ Booth OW55
RMSI is a Daily Mail Group owned company
specialising in Software / IT Digital Asset
Management Solutions

• End-to-end Services Under One Roof
• Software Services
• Digital Asset Management Services
• Process Innovation Services
• Partner Centric Approach
• Developed long term strategic client-partner
  relations
• From cost-centre to profit-centre
• 70 repeat business
• Enviable Client Portfolio
• Media Teletext, Northcliffe, Associated
  Mediabase, Landmark, Fish4, Universal
• Agencies Oyster Partners
• Telecoms Ericsson, Motorola, Lucent, Marconi
• Government, NGO Sports England, National
  Assembly of Wales, Ordnance Survey, World Bank,
  Police and Information Technology Org (UK)
• Software Risk Management Solutions, QuinStreet

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RMSI _at_ Booth OW55

• Extensive Knowledge Management Processes
  Experience
• Industry Standard Processes
• Comprehensive Intranet for project knowledge
  assets
• Dedicated client teams develop business knowledge
• Onsite presence
• Onsite office in UK (London)
• Onsite RMSI resources placed on various client
  sites
• Strong Management
• Established in 1992 by Stanford alumni
• Board and Senior Management comprises of alumni
  from top UK, US, Indian schools
• Highly Skilled Resources
• More than 500 highly skilled software, data and
  process innovation professionals
• Top 20 Best Indian IT Employers in IDCs 2003
  survey
• The DMGT Parentage
• Financial backing and stability because we are
  owned by one of the largest listed companies in
  the UK

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Why Outsource

• Improve Cost Competitiveness
• Improve Time to Market
• Strategic Focus
• Farm out non-core software, IT data management
  requirements
• Increased Management Productivity
• Business Agility
• Staff scalability
• Infrastructure scalability
• Addressing New Markets
• Improved Quality of Products Services
• Best-of-breed Services to Customers
• Risk Sharing Mitigation

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What is Strategic Outsourcing
Your Business Strategy

• Develop domain understanding
• Understand stakeholder expectations
• Identify strategic value propositions matching
  end-user target segments
• Identify key processes that affect stakeholder,
  customer expectations and drive value
  propositions
• Align process e-enablement and information
  strategy around strategic themes
• Develop business, technical, solution and
  information architecture that meets strategic
  business goals

Business Objectives Strategy
Revenue Growth
Productivity Growth
Meet Stakeholder Expectations
Service / Solution Attributes
Commercial Partnerships
Differentiated Value Proposition
Best Cost
Solution Leader
Complete Solutions
Align Processes around Strategy
Operational Processes
Customer Management
Align Technology with Business
Knowledge Management
Enterprise Architecture
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What is Strategic Outsourcing
Your Business Strategy
Outsourcing Aligned with Strategy
Business Objectives Strategy
Business Engagement ? Business Analysis ? Onsite
Client Engagement ? Deep Domain Knowledge ?
Consultative Approach
Revenue Growth
Productivity Growth
Meet Stakeholder Expectations
Stakeholder Management ? Requirements
Management ? Stakeholder Coordination ? Product
Support ? Service-Staff Augmentation ?
Partner-centric approach
Service / Solution Attributes
Commercial Partnerships
Differentiated Value Proposition
Customer Focus ? Offshore Cost Advantage ?
Skilled Scalable Resources ? World Class
Infrastructure ? Product RD Labs ? End-to-End
Solutions
Best Cost
Solution Leader
Complete Solutions
Align Processes around Strategy
Process Management ? Process Automation ?
Business Intelligence ? Enterprise Integration ?
Quality Management ? Fast Turnarounds
Operational Processes
Customer Management
Knowledge Transfer Design ? Technical
Architecture ? Solution Architecture ?
Information Architecture ? Business Architecture
Align Technology with Business
Knowledge Management
Enterprise Architecture
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Outsource to India

• Learning from leaders and peers
• 203 of the Fortune listed companies already
  outsource to India
• According to Gartner, by 2004 more than 80 of
  companies will have considered offshore
  outsourcing
• Gartner Dataquest reveals that 40 of 917
  companies surveyed recently had more than 1
  million earmarked for upcoming offshore service
  initiatives
• Cost Benefits
• Total actual cost of a hired employee
• Salary Benefits Training Administrative
• Infrastructure scalability
• Save as much as 50 of operational costs
• According to McKinsey, it will take 15 years for
  wages in India to catch up with wages in the UK.
  The skills gap may never be closed.
• Deloitte Research estimates
• 356 billion of cost for the global financial
  services industry will move offshore. Much of it
  will go to India
• World's top 100 financial institutions will make
  savings of 138bn by moving operations offshore
  in five years

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Outsource to India

• The Word on India as an Outsourcing Destination
• India is a developed country as far as
  intellectual capital is concerned Jack Welch,
  GE
• ..today the country is handling the most
  sophisticated projects in the world Bill
  Gates, Microsoft
• Oracle is committed to India and invested huge
  amounts of money in engineering Larry Elison,
  Oracle
• Our largest RD center outside the US is India
  John Chambers, CISCO
• "...India is taking up a key role in providing IT
  and Business Process Outsourcing using a remote
  delivery model... Nigel Roxburgh, Co-founder
  European Outsourcing Association

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Outsource to India

• Maturity and Experience
• More than 5 million technical workers in India
• Every year, there are 500,000 new IT and
  engineering graduates in India
• Largest and most evolved source of software
  services
• 80 of 117 CMM Level 5 companies world over are
  Indian
• Average period to acquire Level 5 is around 7-8
  years
• Language Culture
• India is worlds second largest English speaking
  community
• First class education
• 226 universities and 1000s of affiliated
  colleges
• 428 engineering and technical institutes
• 20 of London Business School intake are Asians!
• Blended OnsiteOffshore model
• The shared history
• The national dish!

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Outsource to India

• India is set to be the worlds next trillion
  dollar economy, according to a new research
  report from Morgan Stanley
• Companies already outsourcing to India
• Prudential, British Airways, Citibank, Standard
  Chartered, HSBC, BT.
• Gains in jobs and economy
• McKinsey Global Institute calculates that US
  economy gains 12 over every Dollar spent on
  outsourcing to India (applies to UK as well)
• 35 million jobs added in 10 years vs. 2 million
  job losses in 20 years owed to global trade

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What Can You Outsource
Bespoke software development services covering
the entire lifecycle of web, desktop
client-server applications

• Services
• Application management services
• Digital Asset Management
• Process Automation
• Customized product support
• Application development services
• Product testing services
• Quality management services
• Enterprise application integration
• Business intelligence solutions

• Solutions
• E-business portals
• Online publishing
• Application service provision
• Customized content management systems
• Enterprise information portals
• Corporate websites, Intranets Extranets
• Customized products

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What Can You Outsource
Intelligent and automated process driven
management of data including spatial data,
images, videos, text, XML and print formats,
with the capacity to handle small to very large
scale data sets.

• Services
• Digital content and on-line catalogue creation
• Area E-business applications
• Smart data capture and extraction
• Area CRM applications, User analytics
• Data/format conversion and processing
• Area CMS applications
• Data integration, consolidation and migration
• Area Data warehousing and Business Intelligence
• Intelligent data management and update
• Area White label support services
• Content classification meta-data creation
• Area Search and KM applications
• Data analysis and visualization
• Area Business Analytics

• Solutions
• Automation of data services
• Integrated workflow management
• Customer demographics analysis
• Solutions for business intelligence
• Facility and asset management
• Visual business, property, venue directories
• Visual map based searching
• Location based services

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Rightsource to India A Strategic Outsourcing
Perspective
_at_ Booth OW55
Discussion
Manav Sehgal Director Business Development RMSI
(UK) Limited M 07956 423 240 D 020 7958
4931 manav.sehgal_at_rmsi.com