ISO 9001 and iso 14001 Internal Auditor Training

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QMS EMS Internal
Auditor Training
Product Code C104
Price 270 USD
www.globalmanagergroup.com
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TIPS TO TRAINED INTERNAL AUDITOR

• Auditor is always fact finder and not fault
  finder.
• As per ISO9001-2000 and ISO14001 auditor looks
  for effectiveness of system, process approach and
  not only records.
• Auditors 4 key boundaries
• a. ISO900/ISO14001 requirements
• b. Own written documents
• c. Customer requirements
• d. Statutory regulatory requirements
• Audit methodology
• a. Interview people
• b. Verify records
• c. Witness testing/ process checking
• d. Own verification of process / product
  parameters

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Steps involved in Internal EQMS audit

• (A.) Audit initiation.
• Scope, frequency.
• (B.) Audit preparation.
• Audit plan, documents required.
• (C.) Audit execution audit report
• Meeting, data gathering, documentation,
• Reporting.

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The following types of questions are normally
used while interviewing people

• What/ why /when /where /how /who show me

A set of question for EQMS audit is listed
bellow.

• Hypothetical question
• Let us say ?
• Suppose ?
• If this not happen then ?
• silent questions
• Body language silence
• Dumb question
• Obvious one isnt it
• Inverse question
• I am not sure, are you sure ?
• comparison question
• Comparing different situations for statements.

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Auditors quality
1. Wise alert ability to adapt to different
people situations. 2. Appropriate industrial
experience. 3. Ability to question to ascertain
facts. 4. Ability to listen. not prepare next
question while listening to an answer. 5. Interest
ed in the explanation. 6. Knowledge of EQMS
system standards of assessment audit
techniques. 7. Analytical brain. 8. Sensitive to
feelings, attitudes motives so as to understand
what people mean when they say something. 9. Maint
ains eye contact. 10. Ability to discuss without
arguing. 11. Neither approves not disapproves.
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Application of PDCA to management representative

• PLAN
• Co-ordinate definition of key processes, their
  sequences and interactions
• Define needs for documented procedures
• Co-ordinate preparation of quality manual
• Co-ordinate elaboration of Inter-functional
  procedures (document control, internal audit etc)
• Determine legal and regulatory requirements
• Coordinate quality planning
• DO
• Ensure processes are defined maintained
• Promote customer focus
• Facilitate internal communication
• Support line management functions
• Co-ordinate training activities (with HR)
• Collate measurement data (product / process /
  system)

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STRUCTURE OF STANDARDS AS PER ISO 14001-2004
4.6Management review

• 4.5Checking corrective action
• Monitor measure
• Non-conformance
• Corrective/preventive actions
• Records
• Audits

CONTINUAL TRADE LINKAGES
4.2Environmental policy

• 4.3Planning
• Environmental
• aspects
• Legal other
• Objectives targets
• EMP

• 4.4 Implementation and operation
• Structure / responsibility
• Training, awareness
• Communication
• EMS documentation
• Document control
• Operation control
• Emergency procedures

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WORKSHOP 1 EQMS SYSTEM QUESTIONNAIRE

• Analyze the statement provided and indicate in
  the box on the paper whether you consider the
  statements to be NCR" under iso14001
  environment management system and ISO 9001 write
  Yes" if NCR otherwise write No
• If you consider the statements to be NCR,
  please indicate in the box the clause number from
  ISO 14001 which supports your decision.

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