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Group Climate and Verbal and Non Verbal Dynamics

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Group Climate and Verbal and Non Verbal Dynamics Today s Discussion Define Climate Climate is determined by how people act and communicate(Amway Meeting) Defensive ... – PowerPoint PPT presentation

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Title: Group Climate and Verbal and Non Verbal Dynamics


1
Group Climate and Verbal and Non Verbal Dynamics
  • Todays Discussion

2
Define Climate
  • Climate is determined by how people act and
    communicate(Amway Meeting)
  • Defensive or Supportive

3
Defensive Communication breeds a defensive climate
  • Because it attacks the self image of those in the
    group
  • Evaluation - You dont ever make the bed
  • Control-I am really more important than you,
    manipulation
  • Neutral responses-Uncaring
  • I vs. We language

4
Defensive communications are characterized by
disconfirming responses
  • How people respond in groups determines the
    climate in the group
  • Confirming responses make people value themselves
  • Confirming responses promote group safety
  • Disconfirming responses make people value
    themselves less and feel less safe

5
Disconfirming responses
  • Incongruous
  • Incoherent
  • Tangential
  • Irrelevant
  • Impersonal
  • Impervious
  • Interrupting

6
Defensive Communication
Defensive
Communication
Fostered by
Disconfirming
Responses
Leads to
Leads to more
Defensive climate
Protect yourself
Emphasis on
individual goals
I vs We
Reinforcing Feedback Loop
7
Supportive Communication
8
Demonstrate
9
Why do people use disconfirming responses?
  • People are basically mean and want to make
    everyone around them miserable
  • People dont know how to listen

10
Listening is a complex activity that is learned
11
Listening on Three Levels
  • Hearing
  • Involves receiving, translating and understanding
    the message
  • Involves translating non verbal cues to
    comprehend the message as intended
  • Analyzing
  • Hearing is included
  • Inferring the intent of the speaker-what did he
    really mean?
  • Confirming responses and asking questions helps
    with this

12
Empathizing
  • Includes hearing and analyzing
  • Gets at the emotional content of the message
  • Seeing the world through the eyes of the other
    person
  • Emotional Relationships breed trust

13
Barriers to Effective Listening
  • Anything at all that distracts
  • Prejudging - I know what hes going to say-mind
    goes on vacation
  • Rehearsing - As soon as he stops talking this is
    what Ill say.

14
Active Listening Involves
  • Stop what you are doing
  • Look for the non verbal cues that identify
    feelings
  • Match verbal and non verbal cues to decipher
    content and emotion
  • Ask confirming questions
  • Paraphrase content to insure you understand
  • Paraphrase feelings to understand what is being
    felt

15
Language and Words
  • One of the things that make us human
  • Tools by which people make sense of their world
  • Act as boundaries to group communications -
    double filters
  • Affecting group climate
  • Make people defensive

16
Group Cohesiveness
  • The degree of attraction members feel towards one
    another
  • Loyalty -esprit de corps
  • Develops around both task and relationship
    dimensions
  • Friends make cohesive groups that may not get
    stuff done
  • Culturally diverse groups bring broad perspective
    but challenge ability to minimize
    misunderstandings

17
The single most effective generator of group
cohesiveness is the quality and amount of
communication that occurs within the group
18
Select a Topic
  • You will be given 30 minutes to determine the
    topic you wish to research and discuss. Please
    remember that the topic you select should be
  • (1) Researchable, (2) Timely enough that current
    policies are already being used to try and solve
    the problem, (3) Serious enough that visible
    harms of the problem can be found, and (4)
    Extensive enough that several possible solutions
    could possibly be implemented to help solve the
    problem.

19
Brainstorm ideas. You may then narrow your
choices down until your group reaches one final
decision. Come up with a topic with which
everyone is satisfied.Your topic will be worded
as follows WHAT SHOULD BE DONE ABOUT
20
(No Transcript)
21
Non Verbal Communication
  • Body Postures, movements, eye contact, facial
    expressions
  • Vocal tone e.g. pitch, volume,rate, intonation,
    use of silence

22
Frequency of Non Verbal Communication
  • 7 of the emotional meaning of a message is
    verbal
  • People use non-verbal communication far more than
    verbal

23
Behavior as Communication
  • Postures, Movement and Gestures
  • Eye Contact
  • Facial Expressions
  • Vocal Cue
  • Territoriality and Personal Space
  • Personal Appearance
  • Environment
  • Time

24
Culture and the use of Non Verbal Communication
  • Context
  • Emphasis placed on verbal communications
  • Contact
  • Comfort with close proximity

25
High Context
  • Emphasis placed on nonverbal communication
  • Information drawn from the environment
  • Skilled at interpreting non verbal communications
  • fewer words used

26
Low Context
  • Greater emphasis on verbal communication
  • More likely to miss non verbal cues
  • Americans tend to be low context communicators

27
Impact in Small Groups
  • Low context people can verbally dominate the
    conversation and not read the non verbal cues
    from high context people in the group.
  • High context people can be so busy sending and
    receiving non verbal communications that they
    forget to be verbally heard by low context people.

28
How do you use Nonverbal Communications
  • Carefully - Practice on your friends first before
    your boss or your spouse
  • Interpret cues in context
  • Look for clusters of cues
  • Consider Culture
  • Consider gender differences
  • Perception checking - Interpret then ask.

29
(No Transcript)
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