Job Perspectives: How To Get A Job With Your Degree In Computer Science

1
Job PerspectivesHow To Get A Job With Your
Degree In Computer Science

• October, 2003
• Department of Math Computer Science
• jbreecher_at_clarku.edu

2
Overview Of This Presentation

• Our goal is to give you a perspective on the jobs
  available to you as a Computer Science graduate.
  Theres a wide variety of jobs out there. You
  may find that your first job is not THE perfect
  job, but with time youll migrate to a place that
  fits you well.
• This presentation is in four parts
• Starter Jobs possible jobs for you just getting
  out of school.
• Want Ads reading between the lines.
• Resumes and how to adapt them for your target
  job.
• Career paths How to have a career using
  computers.

3
Types of Jobs
GUI
Web Developer
MS Word Developer
External Product to Sell
Internal Business Develop-ment
MIS
System
4
Starter Jobs
5
Starter Jobs
6
Reading Want Ads - 1
These Ads Were Taken From monster.com
Entry Level Application Development
Management Strategies is a
Boston-based software development company that
has several entry-level trainee positions and
apprenticeship berths available. All employees
will receive strong training in software design
principles and implementation techniques in
Visual Basic, Java, and other languages. Both
basic and advanced techniques will be covered.
Application areas include internal financial
systems, process engineering, and advanced
software development tools, e.g. business rules,
application code generation. Adequate
performance will win an expanded role in internal
and external projects for our customers. Early
start 0730-330 . Starting pay 20k-30k. Rapid
advancement possible.
7
Reading Want Ads - 2
Programmer BJs is one of the
fastest-growing companies in the wholesale club
industry, and has made some impressive lists,
including Fortune magazines top 500, Barron
magazines most valuable companies, and Forbes
magazines best retailers. If you are
enthusiastic, results-oriented and eager to build
a rewarding career with a company that recognizes
outstanding performance, we want to hear from
you. This is an entry level position.
Responsible for writing IBM mainframe on-line and
batch COBOL programs, writing Ad/Hoc programs,
providing on-call support and preparing
documentation. The department provides system
development and support for BJs Foods, General
Merchandise, and Logistics divisions. Our systems
include Purchase Orders, Receiving, Shipping,
Returns, Stock Status, Truck Routing, EDI, Sales
Analysis and Replenishment. We are looking for
one year programming work experience or
educational equivalent is required. A Bachelors
Degree, COBOL and/or mainframe experience is
preferred. At BJs, we value diversity in our
organization, and we are an equal opportunity
employer
8
Reading Want Ads - 3
Programmer Be involved with a team of
developers to design, code and maintain internal
applications. We have an opening for an entry to
mid-level Programmer to help with SQL, Visual
Basic, HTML and JAVA projects. Position is
multi-tasked, incumbent will be responsible for
software development and enhancements, web site
development and enhancements, implementing report
features to existing software programs, and
troubleshooting programming issues. The
successful candidate must have excellent
analytical skills and be self-sufficient. Strong
development skills a big plus. Knowledge of SQL,
Visual Basic, HTML and JAVA are expected. Must be
a self-starter, goal oriented and able to work
effectively in a team as well as independently.
Candidates responding to this posting must
currently possess the eligibility to work in the
United States. Position offers pleasant work
environment. We offer competitive salary,
excellent benefits and a drug free/smoke free
workplace. EOE.
9
Reading Want Ads - 4
Software Engineer BACKGROUND Th
e United States has an ongoing effort to monitor
the testing of nuclear weapons and enforce
nuclear weapons treaties. Seismology is the
primary discipline used to detect, locate, and
identify the literal hundreds of seismic events
that occur on the earth each day. The data,
recorded on sensors around the world, from each
of these events must be analyzed and the origin
of the events determined. QTSI provides research
and development support to the United States
National Technical Means for nuclear monitoring.
Our team consists of Seismologists,
Mathematicians, and Software Engineers. We
prototype and develop state of the art
capabilities to improve nuclear
monitoring. POSITION DESCRIPTION QTSI is looking
for entry level to mid-level software engineers
with Unix experience and familiarity with C/C,
Java, or scripting languages. Due to the nature
of the work, a DoD security clearance may be
necessary this requires U.S. Citizenship. The
candidate must work well in a team environment.
10
Reading Want Ads - 4
Our software utilizes both a horizontally and
vertically extensive relational database. Thus,
knowledge of relational databases is beneficial,
but not required. A portion of our team works
onsite with the customer to rapidly respond to
customer needs. Our software is used to analyze
time series data, determine the location and
identify the source of energy, and display all
geographical information on an interactive map.
Our software also runs stand-alone on laptops to
support field studies, and is being installed at
over 20 seismic stations throughout the
world. We are also developing a state of the art
web interface, customized to nuclear monitoring
requirements, for mining a database, integrating
information, and displaying geographical and
contextual data in real time. This is an
excellent opportunity to work directly with
junior and senior developers and scientists who
value excellence and a team environment. REQUIREM
ENTS - B.S. in computer science or related field
or 5 years experience. - Experience in C/C or
Java - U.S. Citizen
11
Reading Want Ads - 5
Software Support Entry level
support position assisting with duties and
responsibilities associated with basic software
development, maintenance, testing and / or system
engineering tasks. Participate in small teams to
maintain, enhance, and improve existing software,
and to assist with development of new
functionalities and new software. Position
requires TS/SCI clearance. Team oriented highly
motivated individual willing to work on a variety
of tasks within software engineering and
development or system engineering activities. Job
duties shall include, but not be limited to
assisting with training/install documentation and
procedures, help desk support, general technical
support, and software maintenance. Entry skills
should include basic object oriented design
course work and/or training such as UNIX, C,
JAVA, CORBA and databases. Must Have the
FollowingU.S. Citizenship/Current TS/SCI
ClearanceBS degree in a technical discipline,
preferably in CS, CIS, or other engineering/math
discipline with strong software or system
engineering emphasis. Special Security
Eligibility Form and be pre-screened to confirm
ability to qualify for Department of Defense
security clearance. Prefer to Have the
Following UNIX, C, JAVA, CORBA, system
engineering.
12
Reading Want Ads - 6
Junior Software Engineer
FKI Logistex Crisplant, the world's leading
supplier of product delivery and high speed
sorting systems, is seeking a Jr. Software
Engineer. This position requires a Computer
Science Degree with entry to mid-level expertise
in Java programming. In addition extensive
travel is required. The first project is located
in Europe. This project will involve
participation in the development of a baggage
handling system. Ongoing travel will be a part of
this position. This exciting opportunity at FKI
Logistex Crisplant provides an excellent benefit
and salary package commensurate with experience.
13
Tailoring A Resume
Clark University Student 123 Main
Street Worcester, MA 016010 C.U.Student_at_aol.com (5
08) 555-1212   OBJECTIVE   A software developer
position that uses any of my skills.   SUMMARY
OF QUALIFICATIONS AND SKILLS   Visual Basic,
Java, C T-SQL, MS-SQL MIPS and Intel Assembly
Little experience in ML and Fortran PC repair
experience Used various operating systems
Windows 9x, Windows 2000, MS-DOS, Linux
   RELEVANT SKILLS AND EXPERIENCE   A wide range
of Computer science and Mathematic Skills.
Heres a copy of the original resume as provided
by a Clark C.S. Major. Weve modified it to
target System and Application Jobs.
Original Resume
14
Tailoring A Resume
Computer Science courses Programming in Java (1
year), Data Structures and Algorithms in Java,
Automata Theory, Assembly Language, Database
Management, Networking, Operating Systems,
Analysis of Programming Languages, Software
Engineering, Theory of Computation, Computer
Architecture.   Math courses Calculus, Linear
Algebra, Discrete Mathematics, Numerical
Analysis, Multivariate Calculus, Modern
Algebra.   Internship Intelligent Computers
Universal, Worcester, MA
Summer 2003   Completed Developing a Whizzing
scripting tool, written in Visual Basic, that
optimizes searching in large databases residing
in Whizzing-Server 2000. The script uses several
comparing and scoring routines provided by the
company that efficiently and correctly finds
duplicate records given certain criteria. The
software is used by several large corporations
including US postal office and Lexis-Nexis. Some
customer support experience Helped clients set
up and use the software.   EDUCATION   Clark
University Bachelor of Arts in May 2004 GPA
x.xx/4.00. Major Computer Science Minor
Mathematics
Original Resume
15
Tailoring A Resume

• Clark University Student
• 123 Main Street
• Worcester, MA 016010
• C.U.Student_at_aol.com
• [phone]
•  
• OBJECTIVE
•  
• A position using my abilities in System
  Development.
•  
• SUMMARY OF QUALIFICATIONS AND SKILLS
•  
• C, Visual Basic, Java
• MIPS and Intel Assembly
• T-SQL, MS-SQL
• PC repair experience
• Experienced with Windows 9x, Windows 2000,
  MS-DOS, Linux
•  
• RELEVANT SKILLS AND EXPERIENCE

Say Up-Front Exactly the position youre applying
for. Every resume you send out is unique in this
way.
Tailored For System Job
Put Systems Related Info First
16
Tailoring A Resume
Put Systems Courses First

• Computer Science courses Computer Architecture,
  Software Engineering, Networks, Operating
  Systems, Assembly Language, Analysis of
  Programming Languages, Automata Theory, Database
  Management, PC Repair and maintenance, Theory of
  Computation Programming in Java (1 year), Data
  Structures and Algorithms in Java,.
•  
• Math courses Calculus, Linear Algebra, Discrete
  Mathematics, Numerical Analysis, Multivariate
  Calculus, Modern Algebra.
•  
• Completed various assignments and projects
•  
• Operating System Looked at all aspects of an
  operating system including CPU scheduling
  algorithms, memory management and paging,
  deadlocks. Completed Java thread assignments,
  Dining Philosopher problem, Sleeping barber
  problem, etc.
• Software Engineering Worked on a semester long
  group project. Phases included Requirements,
  Analysis, System design, Object design,
  Implementation and Testing. Gained some
  experience in team work and understood the
  process of software development in detail.
• Computer Architecture Looked at CPU pipelining
  and various resulting problems including
  structural, data and control hazards, Intel
  Assembly and optimizations. Completed verbal and
  written projects, which helped me further
  understand the architecture and performance
  problems.
• Networking How networks work, transfer
  protocols, addressing, etc. Presented a project
  on encryption and firewalls.

Tailored For System Job
Addition of course related assignments provides
good talking points.
17
Tailoring A Resume
  Internship Intelligent Computers Universal,
Happening Place, MA Summer 2003 Completed
Developing a Whizzing scripting tool, written in
Visual Basic that optimizes searching in large
databases residing in Whizzing-Server 2000. The
script uses several comparing and scoring
routines provided by the company that efficiently
and correctly find duplicate records given
certain criteria. Found and fixed some database
system related issues including dll and
performance issues. The software is used by
several large corporations including US postal
office and Lexis-Nexis. Some customer support
experience Helped clients set up and use the
software.   EDUCATION   Clark University
Bachelor of Arts in May 2004 GPA x.xx/4.00.
Major Computer Science Minor
Mathematics      
Tailored For System Job
Its often useful to say if you are a U.S.
Citizen.
18
Tailoring A Resume
Clark University Student 123 Main
Street Worcester, MA 016010 C.U.Student_at_aol.com (5
08) 555-1212   OBJECTIVE   A position using my
abilities in Web Design as Applied to Data Base
Mining.   WORK EXPERIENCE Internship
Intelligent Computers Universal, Happening Place,
MA Summer 2003 Completed Developing a Whizzing
scripting tool, written in Visual Basic that
optimizes searching in large databases residing
in Whizzing-Server 2000. The script uses several
comparing and scoring routines provided by the
company that efficiently and correctly find
duplicate records given certain criteria. Found
and fixed some database system related issues
including dll and performance issues. The
software is used by several large corporations
including US postal office and Lexis-Nexis. Some
customer support experience Helped clients set
up and use the software. ltMore dates and jobs
go heregt (Even if they dont seem applicable, a
history of paid or volunteer positions shows that
you are willing and able to work.)
Say Up-Front Exactly the position youre applying
for. Every resume you send out is unique in this
way.
Tailored For Application Job
19
Tailoring A Resume
SUMMARY OF QUALIFICATIONS AND SKILLS Strong
background in Java, Visual Basic, C, T-SQL and
MS-SQL Working knowledge of MIPS, Intel Assembly,
ML and Fortran Familiar with multiple operating
systems including MS-Windows 9x and 2000, DOS,
Linux PC repair experience EDUCATION   Bachelor
of Arts Candidate, Clark University, Worcester,
MA Expected Graduation Date May, 2004 Current
GPA x.xx/4.00. Major Computer Science, Minor
Mathematics   Computer Science Courses Programmin
g in Java (1 year), Data Structures and
Algorithms in Java, Automata Theory, Assembly
Language, Database Management, Networking,
Operating Systems, Analysis of Programming
Languages, Software Engineering, PC Repair and
maintenance, Theory of Computation, Computer
Architecture.   Math Courses Calculus, Linear
Algebra, Discrete Mathematics, Numerical
Analysis, Multivariate Calculus, Modern
Algebra. REFERENCES Letters of recommendation
available upon request.
If you had a job doing this, move it up to the
section above. Otherwise you might want to omit
this, unless you are looking for an IT position.
Tailored For Application Job
20
Software Engineer Career Path
21
Software Engineer Career Path
22
Application Developer Career Path
23
Application Developer Career Path
24
Career Path in Perspective
Junior Developer
Software Developer
Senior Developer
Software Architect
Fix bugs
Primary Task
Implement features
Implement new Products
Design new Products
0-2 Years
Experience
2-5 Years
5-10 Years
10 Years
30 40 K
Average Salary
40 60 K
60 80 K
80 100 K
25
Career Paths in Perspective

• As your career develops, you grow in
• Responsibility,
• Influence,
• Complexity and interest of tasks,
• Multitasking,
• Salary

26
Backup Slides

• Detailed Information About Software Engineering
  Job Descriptions

27
Software Engineer I

• JOB SUMMARY
• Under the supervision of an Engineering Manager,
  project leader or technical leader, participates
  in the development, testing, documentation, and
  maintenance on a wide range of projects and
  either works on development or support as a
  member of a multi-person team or as responsible
  for a small (1 person) project. Work
  assignments are generally made by a more
  experienced software engineer. Works on
  assignments that have a well defined scope,
  complexity and impact.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• Development
• 1. Codes, debugs and tests according to
  specification, following the guidance of a
  manager, project leader or technical leader.
  Participates in the development of project plans
  and functional specifications and detailed
  designs.
• 2. Develops programs that meet Company' quality,
  performance, schedule and reliability goals.
• 3. Undertakes assignments of increasing
  complexity.
• Support
• 1. Responsible for fixing bugs as directed
  by a manager, project leader or technical leader.
  This includes the isolation of faulty code
  modules from bug
• reports, reproducing bugs and problems,
  coding and testing fixes.

28
Software Engineer I

• 2. Works with Sustaining Engineering on problem
  determination and resolution when necessary.
• 3. Recommends, at the module level, coding
  changes and enhancements
• 4. Manages bug lists if needed, and is
  responsible for support of small subsystems of
  moderate complexity.

29
Software Engineer I

• Range of Influence
• 1. Works regularly with Sustaining,
  Publications or other engineers in same group.
• 2. May be responsible for a small project
  or subsystem.
• 3. Capable of training replacement.
• 4. Contributes to project technical
  decisions.
• MINIMUM QUALIFICATIONS
• 1. Basic knowledge of computer science and
  software development.
• 2. Ability to find a software defect in a
  subsystem of moderate complexity.
• 3. Ability to produce well structured and
  documented code.
• 4. Basic organizational, analytical and
  communication skills. Ability to communicate
  technical problems verbally and in writing.

30
Software Engineer II

• Participates in the development, testing,
  documentation and maintenance of software
  programs or software systems. May be an
  individual contributor on
• projects of significant scope and
  complexity, a technical lead on a small project,
  or may work independently on small to medium size
  enhancements.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• Development
• 1. Performs detailed design of all size
  modules, and contributes to the high level design
  of larger projects, schedules own time and
  develops functional
• specifications.
• 2. Codes, debugs and tests according to
  specification and follows a project plan
  developed by technical leader or manager.
• 3. Writes test plans which meet Engineering
  testing criteria.
• 4. Designs software that is compatible with
  other products.

31
Software Engineer II

• Support
• 1. Works independently on most bugs, with
  little or no technical supervision and commonly
  decides how to resolve a problem in a fixed
  period of time.
• Designs complete fixes for moderate to
  complex system problems. Handles several problems
  at one time.
• 2. Work with field personnel, as well as
  Sustaining and other engineering organizations
  provides problem determination and resolution
  when necessary.
• 3. Responsible for supporting a subsystem
  of moderate complexity.
• 4. Manages product bug list(s), if needed.
• Range of Influence
• 1. Makes decisions related to small project
  or contributes to decisions on larger projects
  usually responsible for performing assigned high
  and low-level
• design and providing input into the design
  decision process. May be expected to develop
  recommendations on a course of action.
• 2. May participate in investigating areas
  of emerging technology and contribute to the
  development of projects to test their viability
  and applicability to The Company.
• With some technical guidance, is capable of
  producing explorative or "proof-of-concept"
  prototypes.

32
Software Engineer II

• 3. May have a small project or team leadership
  role often provides work leadership and
  direction to less experienced engineers in the
  same area.
• 4. Available as a resource to other
  engineers in same group or department.
• MINIMUM QUALIFICATIONS
• 1. Strong knowledge of the basics of
  computer science related to own area of expertise
  and of computer systems in general.
• 2. Ability to analyze and evaluate easy to
  moderate problems and issues, based on
  information provided by self and others. Ability
  to handle low level decisions related to current
  work.
• 3. Ability to learn software systems and
  components on own, given the code and/or existing
  documentation.
• 4. Good verbal and written communication
  skills. Has basic project management skills. Able
  to present ideas effectively within the group.
• 5. Ability to work autonomously technical
  judgment is trusted within project/product area.
• 6. Capable of making project level
  decisions of a technical nature based on own
  research. Can handle problems that are
  non-routing.
• 7. Proven track record demonstrating the
  above qualifications while working on support or
  project assignments.

33
Software Engineer III

• JOB SUMMARY
• Functions as a major contributor on
  significant projects, or as project leader on
  small to medium-sized projects where he/she gives
  technical assistance to
• the members of the team and develops
  project plans and schedules. Develops functional
  and design specifications, documentation and test
  plans generates,
• tests and debugs new or ported code
  submits bug fixes and enhancements.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• Development
• 1. Leads small to medium sized projects,
  including project plans, schedules, priorities,
  overall system specification, or significantly
  contributes to larger and
• more complex projects.
• 2. Develops functional and design
  specifications codes, debugs and tests
  significant subsystems.
• 3. Provides technical guidance to junior
  members of team.
• 4. Identifies project dependencies and
  assists in resolution of critical issues.

34
Software Engineer III

• Support
• 1. Independently resolves all levels of
  bugs and problems in a product area, and designs
  complete fixes for moderate to complex system
  problems.
• 2. Responsible for the support of a large
  or moderate to complex subsystem.
• 3. Manages bug list(s) for a product.

35
Software Engineer III

• Range of Influence
• 1. Has technical influence and makes
  decisions related to small to medium sized
  projects responsible for the high and low-level
  design. As a project leader, provides work
  leadership and direction to less experienced
  engineers in the same area.
• 3. Is consulted by others for information in
  area of expertise.
• 4. May work across department boundaries.
  May work with a product manager and management to
  determine product needs.
• MINIMUM QUALIFICATIONS
• 1. Good working knowledge of theory related
  to area of expertise and a strong knowledge of
  computer systems in general. Ability to
  investigate and
• incorporate state-of-the-art technology
  into projects. Ability to translate product
  requirements into technical solutions and deliver
  those solutions.
• 2. Ability to analyze and evaluate
  subsystems, problems and issues. Capable of
  making project level decisions of a technical
  nature, based on own research.
• 3. Ability to work autonomously technical
  judgment is trusted.
• 4. Ability to take on and prioritize
  multiple problems simultaneously.

36
Software Engineer V

• JOB SUMMARY
• Has demonstrated technical excellence with
  many significant contributions, is recognized by
  peers and all levels of management as being an
  expert
• engineer, and has the ability to develop
  long term strategies for a department. May be
  called upon to lead investigation or give
  technical advice in area of
• expertise or related areas. Performs the
  role of project leader, or technical leader on
  projects of significant scope and complexity.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• Development
• 1. Serves as senior individual contributor
  or project leader requiring leadership across
  multiple organizations.
• 2. Works effectively with people.
  Demonstrated ability to lead a team of engineers
  through a complex project. Influences management
  decisions within a department.
• 3. Provides consulting services in area of
  expertise and is called upon regularly by peers
  and management.
• 4. Makes difficult technical decisions,
  fixes the most complex bugs, effectively audits
  and inspects major projects, evaluates options
  and recommends the best overall solution.
• 5. Performs special assignments that
  require significant technical expertise.

37
Software Engineer V

• 6. Contributes to system architecture.
• 7. Performs analysis and has development
  responsibility for significant subsystems.
• 8. Provides training across multiple
  functions.
• Support
• 1. Solves the most complex system problems
  and makes design/redesign recommendations.
• 2. Responsible for the support of large and
  complex subsystems.
• 3. Manages critical customer situations.
• 4. Manages bug list(s) for multiple
  products.

38
Software Engineer V

• Range of Influence
• 1. Makes decisions related to significant
  projects responsible for the high and low-level
  design. As project leader, is expected to develop
  recommendations
• on staffing and resources required.
• 2. Is consulted by others for information
  in area of expertise.
• 3. Has technical influence over one or more
  projects.
• 4. May work across department or division
  boundaries. May work with a product manager and
  management to determine product needs.
• 5. Independently researches areas of
  emerging technology and proposes projects to test
  their viability and applicability to The Company.
  Is capable of proving
• feasibility and developing explorative
  "proof-of-concept" prototypes.
• 6. Publishes and disseminates research and
  technology findings throughout the software
  engineering community.
• 7. Accountable for evaluation,
  recommendation and implementation of development
  and support processes within department.

39
Software Engineer V

• MINIMUM QUALIFICATIONS
• 1. Extensive knowledge of theory related to
  area of expertise and a strong knowledge of
  computer systems in general. Ability to
  investigate and incorporate
• state-of-the-art technology into projects.
  Ability to translate market and product
  requirements into technical solutions and deliver
  those solutions.
• 2. Ability to analyze and evaluate entire
  subsystems, complex problems and issues requiring
  a substantial level of creativity and ingenuity.
  Capable of making
• project level decisions of a technical
  nature, based on own research.
• 4. Ability to switch gears quickly and work
  on multiple problems simultaneously.
• 5. Excellent project management skills as
  well as good verbal and written communications
  skills. Able to make presentations outside
  project group.
• Negotiation skills sufficient to resolve
  conflicts and secure extra-organizational support
  for projects. Solve problems relating to
  motivating and leading teams.
• 6. Ability to determine and track the
  progress of project level dependencies.
• 7. Ability to learn software systems and
  components independently, with minimum
  documentation and access to code.
• 8. Proven track record demonstrating the
  above qualifications while working on significant
  projects.

40
Senior Technical Consultant

• JOB SUMMARY
• The Senior Technical Consultant(STC) is an expert
  technologist, consultant, mentor, advisor and/or
  senior architect/developer, within a specific
  Engineering discipline or across a broad range of
  technologies. The STC is expected to make a
  substantial leadership contribution to the
  technical excellence and market competitiveness
  of a range of The Company products, as well as to
  the technical knowledge and methodologies of the
  Engineering organization generally.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Exercises technical leadership within or
  across departments specifically, produce white
  papers, lectures or presentations documenting
  special
• investigations or assignments, future
  technologies and trends, and recommendations for
  specific projects, products or engineering
  methods.
• 2. Establishes the technical direction of,
  and develop and document architectures for
  product families as assigned, produce
  requirements, functional and design
  specifications for specific projects.
• 3. Serves as project leader for large or
  complex developments, on occasion.
• 4. Takes a leadership role in inspections
  of other engineers' specifications and software
  and in improving the engineering process
  generally. Sets an example
• of engineering excellence.
• 5. Supplies timely and expert technical
  advice and consulting to senior management, and
  advice and mentoring as required to the
  engineering staff.

41
Senior Technical Consultant

• RANGE OF INFLUENCE
• 1. Frequently provides technical counsel to
  the VP Engineering, Vps of the functional
  Enginering departments, Engineering Directors and
  Group Managers.
• 2. Undertakes special studies for senior
  Engineering management, and sometimes as a result
  proposes and leads development of major new
  products.
• 3. Develops and sets the architectural
  direction of a department, or of a significant
  portion of the Engineering organization
• 4. Represents Company Engineering on
  technical issues with external entities such as
  customers, standard committees, vendors and
  vendor consortia, suppliers and development
  partners.
• MINIMUM QUALIFICATIONS
• 1. Track record of successful conception,
  design and development of sarchitectues, systems
  and software products of significant scope and
  complexity.
• 2. Excellent software engineering skills.
  Is and remains current with the state-of-the-art
  in one or more software
• specialties. Recognized as an expert in one or
  more technologies.
• 3. Ability to lead major projects as both
  chief architect and project manager.

42
Backup Slides

• Detailed Information About Application Programmer
  Career Paths

43
Associate Programmer

• TYPICALLY REPORTS TO (Title) Supervisor,
  MIS Applications
• JOB SUMMARY
• Writes, maintains, and implements less
  complex programs for designed computer systems,
  and documents work according to standards while
  continuing
• development of programming skills and
  techniques.
• Utilizes programming skills to correct
  defined problems and/or make modifications to
  existing programs, and works continually to
  improve these skills.
• Performs assignments within a specific
  functional area. Works within a team on projects
  of varying size and duration under the guidance
  of more senior
• personnel. Reports to an MIS supervisor,
  however, may report to other senior personnel for
  day-to-day specific project assignments.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Performs support tasks for ongoing
  production as required.
• 2. Performs programming assignments
  within a specified cost and time allowance,
  insuring accuracy of output as well as adherence
  to Standards for
• new and existing programs.

44
Programmer

• TYPICALLY REPORTS TO (Title) Supervisor,
  Applications
• JOB SUMMARY
• Writes, maintains, and implements new programs
  for designed computer systems, and documents work
  according to standards while continuing
  development of programming skills and techniques.
• Assists in developing detailed programming
  specifications for new programs.
• Applies experienced programming skills to define
  and correct problems and/or make modifications to
  existing programs.
• Performs assignments within a specific functional
  area. Works within a team on projects of varying
  size and duration, for the most part functioning
  with little guidance.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. including effective interaction
  with end users. May include user training.
• 2. Performs programming assignments
  within a specified cost and time allowance,
  insuring accuracy of output as well as adherence
  to Standards, for
• new or existing programs.

45
Senior Programmer

• TYPICALLY REPORTS TO (Title) Supervisor,
  Applications
• JOB SUMMARY
• Writes, maintains, and implements new, more
  complex programs for designed computer systems,
  and documents work according to standards while
• continuing development of programming
  skills and techniques.
• Develops detailed programming
  specifications for new programs and acts as a
  team leader for the programmers assigned to write
  the programs.
• Applies experienced programming skills to
  define and correct problems, make modifications
  to existing programs, and assist in the training
  of less senior
• staff members.
• Performs assignments within a specific
  functional area. Works within a team or leads a
  team on projects of varying size and duration.
  Reports to an MIS
• Supervisor, however, may report to other
  senior personnel for day-to-day specific project
  assignments or may act independently to achieve
  desired results. Is
• looked to by others as a technical
  programming expert.

46
Senior Programmer

• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Provides support for ongoing
  production as required, demonstrating leadership
  in using the most efficient and effective
  techniques and methods for
  productivity improvements.
• 2. Performs programming assignments
  within a specified cost and time allowance,
  insuring accuracy of output as well as adherence
  to Standards for new and existing
  programs.
• 3. Applies programming techniques
  reflecting sound professional practices to
  produce efficient, well-structured, easily
  maintained programs for new and
  existing programs.
• 4. Modifies application programs to
  ensure current business requirements are met, and
  programs are processing efficiently.
• 5. Monitors integrity of programs
  through thorough testing and debugging of
  application programs to assure accuracy of
  processing and desired results.
• 6. Provides accurate and complete
  program and operational documentation as
  required.
• 7. Works as programming team leader
  in developing detailed programming specifications
  for new or existing systems and/or programs.
• 8. Gives work advice to lower levels
  or others as required in meeting systems and
  programming objectives.
• 9. Reports, as necessary, status of
  assignments to project leaders, MIS management,
  users, and appropriate team members.

47
Programmer/Analyst

• TYPICALLY REPORTS TO (Title) Supervisor, MIS
  Applications
• JOB SUMMARY
• Analyzes, designs, develops, codes, and
  implements new systems or enhancements to
  existing systems in addition to supporting
  ongoing production
• systems. Projects are of a nature and scope
  that can be managed by a single individual or a
  single individual managing a small group of
  technical staff
• members. May also participate as a member
  of a team on larger projects.
• Performs assignments in a single functional
  area. May work independently, as part of a team
  or as a project leader. Reports to an MIS
  supervisor, however,
• may report to other senior personnel for
  specific project assignments. Most of the time,
  works on projects of scope that can be
  accomplished by a single
• person. Requires effective coordination
  with users and the technical support staff.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Maintains the integrity and
  efficiency of ongoing production systems,
  including performing program modifications as
  required, and effective interaction with end
  users.
• 2. Utilizes analytical and design
  skills to define requirements and produce
  specifications for new systems or enhancements to
  existing systems to satisfy stated
  business goals and objectives in accordance with
  standards.

48
Programmer/Analyst

• 3. Presents recommendations in a
  comprehensive and coherent manner (oral and
  written) to MIS management or end users.
• 4. Performs programming assignments
  within a specified cost and/or time allowance,
  insuring accuracy of output as well as adherence
  to standards
• for new or existing programs,
  including testing, implementation, and user
  training.
• 5. Utilizes sound techniques
  producing solutions that result in effective and
  efficient use of resources.
• 6. Provides accurate and complete
  system, program, operational and user
  documentation.
• 7. Demonstrates initiative in
  recommending alternative courses of action,
  recognition of opportunities and in the
  management of projects.
• 8. Acts as project leader for
  projects of appropriate size and scope, assuming
  responsibility for project completion to meet
  stated business objectives and
  requirements for on-time and within-budget
  results.
• 9. Enhances knowledge of analysis,
  programming and project management skills through
  attendance at training programs and participation
  in larger complex systems projects.
  Will develop knowledge of the business functional
  area being supported.

49
Programmer/Analyst

• 10. Develops skills, through training and
  practical application, in the areas of human
  resources and interpersonal relationships. This
  includes maintaining positive,
  productive relationships with users and technical
  support groups. This will involve developing
  skills in the training of users.
• 11. Reports project progress. In this
  role, insures the proper level of communication
  is maintained with user and MIS management at all
  times.
• 12. Initiates self-improvement
  exercises and/or educational training.
• MINIMUM QUALIFICATIONS/SKILL REQUIREMENTS
• 13. BA/BS in computer science.
• 14. Two years systems
  analysis/programming in a business environment.

50
Senior Programmer/Analyst

• TYPICALLY REPORTS TO (Title) Supervisor, MIS
  Applications
• JOB SUMMARY
• Analyzes, designs, develops, and codes
  systems of a more complex nature, in addition to
  supporting ongoing production systems. Implements
  new systems
• or enhancements to existing systems.
  Projects are of a nature and scope that can be
  managed by a single individual or a single
  individual managing a group
• of technical staff members. May also
  participate as a member of a team on large
  projects.
• Performs assignments in single or multiple
  functional areas. Demonstrates ability to work
  independently or as a project leader. Reports to
  an MIS supervisor,
• however, for the most part works
  independently in a leadership role. Most of the
  time works on larger, more complex projects
  needing senior level expertise.
• Participates in the training of less senior
  staff personnel. Requires effective coordination
  with users and the technical support staff.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Demonstrates leadership in
  maintaining the integrity and efficiency of
  ongoing production systems, including performing
  program modifications as required.
• 2. Utilizes analytical and design
  skills to define requirements and produce
  specifications for new systems or enhancements to
  existing systems of a more complex
  nature to satisfy stated business goals and
  objectives in accordance with standards,
  including effective interaction with end users.

51
Senior Programmer/Analyst

• 3/ Presents recommendations in a comprehensive
  and coherent manner (oral and written) to MIS
  management and end users.
• 4. Performs programming assignments
  within a specified cost and time allowance,
  insuring accuracy of output as well as adherence
  to standards.
• 5. Utilizes sound techniques
  producing solutions that result in effective and
  efficient use of resources.
• 6. Provides accurate and complete
  system, program, operational and user
  documentation.
• 7. Demonstrates a high level of
  initiative in recommending alternative courses of
  action, recognition of opportunities and in the
  management of projects.
• 8. Acts as project leader for larger
  projects of more complex size and scope, assuming
  responsibility for project completion to meet
  stated business objectives and
  requirements for on-time and within-budget
  results, including analysis, design, development,
  coding, test, implementation and user
  training.
• 9. Participates in the training and
  development of less senior personnel as well as
  training user staff personnel.
• 10. Enhances knowledge of analysis,
  programming and project management skills through
  attendance at training programs and other
  self-improvement programs. Keeps
  up-to-date with newer technologies. Has attained
  a thorough knowledge of the business functional
  area being supported.
• 11. Develops skills, through training
  and practical application, in the areas of human
  resources and interpersonal relationships. This
  includes maintaining positive,
  productive relationships with users and technical
  support groups.
• 12. Reports project progress. In this
  role, insures the proper level of communication
  is maintained with user and MIS management at all
  times.
• 13. Initiates self-improvement
  exercises and/or educational training.
• MINIMUM QUALIFICATIONS
• 1. BA/BS in Computer Science.
• 2. Five years experience in systems
  analysis/programming in a business environment.

52
Senior Systems Analyst

• TYPICALLY REPORTS TO (Title) Manager,
  Applications Systems I
• JOB SUMMARY
• Performs analysis, design and specification
  activities on large, complex computer systems
  projects, or on major enhancements to existing
  systems, in order
• to meet business objectives. Works
  extensively with end users to identify
  requirements, to translate requirements into an
  acceptable system design with
• corresponding business processes, and to
  document the system via a system specification.
• Possesses in depth knowledge of one or more
  functional areas of the business, and combines
  this with an extensive, advanced knowledge of
  data processing
• methods and concepts, in order to develop
  efficient, effective design solutions for
  business problems. Demonstrates an advanced level
  of leadership, initiative
• and ingenuity on projects. Typically
  possesses an advanced level of technical skills
  and knowledge necessary to develop efficient
  designs and/or prototypes,
• and also possesses an advanced skill level
  in systems analysis and process/workflow
  analysis.
• Typically works as an individual
  contributor or as part of a team. Works on
  projects of large size and complexity. Works with
  the highest degree of autonomy,
• and requires minimal supervision and
  direction. Occasionally acts as a project leader
  on assigned projects as appropriate.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Performs business process and systems
  analysis in order to make recommendations on
  proposed projects. Quantifies the costs and
  benefits of various

53
Information Systems Consultant

• Job Summary
• This individual will perform a
  variety of senior level I/S activities that can
  include application software development,
  deployment, database
• administration, and system
  administration. In addition this position is
  broad in scope of responsibility and can act
  independently, with little
• supervision and with a high degree of
  initiative.
• DBA functions can include the
  responsibility for database definition,
  organization, protection, efficiency,
  documentation, long-term requirements
• and operational guidelines.
  Responsible for overseeing the overall Corporate
  Data Architecture. Consults and advises users of
  the various
• databases issues, development, and
  support. Prepares activity and progress reports
  regarding the activities of the IS DBA function.
  Systems
• administration responsibility can
  include the evaluation, testing and
  implementation of computer system hardware and
  software including
• operating system software, vendor
  supplied software, computer system configurations
  and other related application software.
  Responsible for
• recommending or specifying software
  tools to improve the reliability and integrity of
  production systems and to reduce the development
  and
• maintenance time for new systems.
  Provides technical support to the Applications
  Systems department and takes on special projects
  as
• needed. Identifies, documents, and
  coordinates technical requirements from
  Applications, Computer Services, and Telecom IS
  functions.
• May work individually, as part of a
  team or as a team leader. Provides support to
  virtually all field organizations on request.
  When appropriate
• will be used to provide direction to
  less experienced members of the Technical
  Services team.
• Principal Duties and Responsibilities

54
Project Leader, Applications

• JOB SUMMARY
• Assists the Manager, Applications Systems
  in planning and directing the efforts of MIS
  Applications resources to design, develop,
  install and enhance
• computer information systems. Provides
  in-depth knowledge and expertise in business
  processes and applications systems for one or
  more functional
• business units. Provides assistance to
  Corporate and MIS management in identifying and
  justifying new information systems projects
  and/or major
• enhancements.
• Provides project management and technical
  leadership to personnel assigned to his/her
  projects and functional areas, including problem
  definition, systems
• analysis and design, programming, testing,
  documentation, and implementation for both new
  projects/systems and major enhancements to
  existing
• systems. Assists in personnel management
  and helps to ensure a highly qualified and
  motivated staff.
• Acts as liaison between user management and
  MIS in all activities relating to data
  processing. Assures that projects are completed
  on time and within
• budget, and that all business objectives
  are satisfied on assigned projects.
• Responsible for understanding the business
  processes and systems requirements for one or
  more functional business areas. Responsible for
  leading project
• teams of from 1-6 people, including
  internal and external personnel. Also acts as an
  individual contributor as appropriate.
• PRINCIPAL DUTIES AND RESPONSIBILITIES

55
Applications Systems Manager

• JOB SUMMARY
• Plans and directs efforts of the MIS
  Applications analytical and programming resources
  to develop, install, and maintain computer
  information systems at
• divisional and/or multi-divisional levels.
  Also, provides assistance to corporate management
  to identify and justify new information systems
  projects.
• Provides technical leadership of his/her
  staff in problem definition, systems analysis,
  and design, programming, documentation, and
  implementation of both
• new and existing systems while maintaining
  a highly qualified and motivated professional
  staff.
• Acts as a senior staff advisor between user
  management and MIS in all data processing related
  activities and business functions, providing
  direction for
• attaining and influencing the goals and
  objectives of the business group or corporation
  while assuring that projects are completed
  on-time and within budget.
• Responsible for one or more major business
  functional areas. Responsibilities for all team
  functions where team size may vary from 2 - 8
  members.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Acts as, and is viewed by user
  management as, a senior level staff advisor for
  MIS and other business issues related to
  attaining the major
• corporate or divisional goals.
• 2. Demonstrates personal
  responsibility for projects of larger scope that
  are of strategic importance to the corporation or
  business group.

56
Backup Slides

• Detailed Information About Starter Job
  Descriptions

57
Network Administrator I

• JOB SUMMARY
• Assists in the definition, design, and
  implementation of network communications and
  solutions. Implements system enhancements
  (software and hardware updates)
• that will improve the performance and
  reliability of the network system. Manages load
  configuration of central distributed data
  processors. Coordinates terminal
• orders and cable installation, network
  system planning, installing, monitoring, testing,
  and servicing. Places orders with common
  carriers. Trains employees on
• routine system procedures and proper
  utilization.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Performs the routine installation
  and maintenance of hardware and system software
  on internals, modems and printers, as well as
  disk and tape drives.
• 2. Provides appropriate form of
  support to user community by using professional
  concepts and company policies and procedures to
  solve routine problems.
• 3. Insures all systems, peripherals
  and software are operational, taking appropriate
  action during problem situations by following
  detailed instructions.
• 4. Establishes and preserves
  directory structure on systems while insuring
  that proper access and security is maintained.
• 5. Performs system upgrades as needed
  with respect to new software releases and
  hardware enhancements. Works on problems of
  limited scope. Follows standard practices and
  procedures in analyzing situations or data from
  which answers can be readily obtained.

58
Network Administrator I

• 6. Configures systems, along with
  associated peripherals and according to internal
  specifications.
• 7. Assists in gathering data to make
  recommendations for performance improvements and
  necessary configuration modifications. Assists in
  determining utilities/tools needed to do so and
  participates in the development of those
  utilities/tools.
• 8. Performs distribution/production
  turnover of tested and approved application
  software/programs.
• 9. Reports project progress to insure
  the proper level of communication is maintained
  with users and management at all times.
• 10. Stays current with technological
  advances in the industry by means of articles,
  classes and interaction with vendors and other
  internal departments.
• 11. Maintain/support group development
  labs, stockrooms, public areas and
  printer/plotter facilities. Provide technical
  support to development labs as required to
  include systems (Suns, HP, Network Appliance),
  ethernets, test beds, test equipment, etc.
• MINIMUM QUALIFICATIONS
• 1. BS degree in Computer Science or
  equivalent.
• 2. 0-3 years system administrator
  experience.
• 3. Working knowledge of UNIX, NT.
• 4. Substantial knowledge of computer
  hardware.

59
Network Administrator V

• JOB SUMMARY
• Independently manages the computer systems
  used by the organization. Researches, evaluates
  and recommends the use of new technology to meet
  business requirements. Responsible for
  configuring, supporting and performance tuning
  systems and servers under various operating
  systems used in production and development
  environments. Operating systems include, but are
  not limited to HP-UX, NT, Windows, Mac and SUN.
  Acts as technical consultant for
  organization on specific, difficult problems
  involving workstation and server configurations,
  etc. Develops tools and procedures to improve
  system reliability. Applies technical
  expertise to problems of diverse scope. Maintains
  an expert level of technical expertise in
  existing and emerging technologies so as to
  consult management on future technology
  decisions.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• 1. Acts as a technical resource to
  organization to enhance communication and
  establish a collaborative exchange of technical
  knowledge. Provides appropriate form
• of support to user community by using
  professional concepts to contribute to
  development of company concepts and principles
  and to achieve objectives in
• creative and effective ways. May
  provide guidance to nonexempt personnel.
• 2. Resolves extremely complex system,
  network and application integration issues among
  all organizational tools.
• 3. Works on extremely complex
  problems where analysis of intangible variables.
  Exercises independent judgment in developing
  methods, techniques and evaluation
  criteria for obtaining results. Configures and
  supports workstation and laptop configurations
  for desktop and home use to ensure operational
  efficiency and integration of all
  hardware and software required organization.
• 4. Plays a primary role in the
  planning and definition of technical requirements
  of new and existing production and development
  systems. This includes primary input to
  Manager for Capital budget planning.

60
Network Administrator V

• 5. Analyzes technical requirements,
  identifies and evaluates alternative
  technological solutions and makes recommendations
  based on measurements against
• established criteria.
• 6. Designs or procures and implements
  tools and related system software to effectively
  manage the production environment and aid in tool
  integration.
• 7. Participates in the training and
  development of the staff as well as training user
  staff personnel.
• 8. Reports project progress to insure
  the proper level of communication is maintained
  with users and management at all times.
  Facilitates technical logistics with
• members from internal departments.
  Negotiates with outside vendors for various
  parts, products and information exchange.
• 9. Stays current with technological
  advances in the industry by means of articles,
  classes and interaction with vendors and other
  internal departments.
• 10. Interface with outside vendors to
  resolve maintenance and hw/sw issues.
• MINIMUM QUALIFICATIONS
• 1. BS degree in Computer Science or
  equivalent.
• 2. 12 years system administrator
  experience, with extensive background in Computer
  Operations and software support.
• 3. Requires solid understanding of
  numerous productivity tools.
• 4. Requires broad expert level
  knowledge of UNIX and NT systems and networks on
  a global basis.
• 5. Expert knowledge of computer
  hardware across multiple platforms, along with a
  broad knowledge of networking and UNIX/NT/Windows
  environments.

61
Technical Account Manager

• JOB SUMMARY
• Primarily responsible for providing technical and
  account management assistance and guidance to
  Company' major accounts. Works closely with sales
  in evaluating customer and prospect needs. Works
  with Regional Services Manager in developing
  plans and strategies to achieve post sales
  services revenue growth. Must maintain effective
  relationships with all customers, account teams
  and internal organizations.
• PRINCIPAL DUTIES AND RESPONSIBILITIES
• POST SALES SUPPORT
• Provides software related technical support and
  guidance for assigned customer base, includes but
  is not limited to, software upgrades and
  installations bug detection and resolution and
  reporting.
• Conducts studies and/or reviews
  systems designs. Identifies problems and makes
  recommendations to customer and account team to
  assure
• a high level of product and service
  satisfaction.
• Assists the(Customer Assistance Center and the
  customer on problems which require action