Linen and Laundry Service

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Linen and Laundry Service
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• The linen and laundry section is responsible for
  the processing of all requests for laundry
  service, including guests laundry and employee
  uniforms.

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The laundry section is usually managed by a
Laundry Manager or supervisor and is manned with
the following personnel

• Valet Runner - picks ups and delivers guest
  laundry.
• Sorter/ marker - sorts, classifies and labels
  laundry items.
• Linen attendant - does the recording, storage and
  issuance of linen.
• Washer - responsible for washing and drying
  laundry items.
• Flat Ironer - does the ironing.
• Steam Presser - performs steam pressing.
• Dry Cleaner-spotter assigned to do dry cleaning
  and spot removal.
• Seamstress - does mending of guest laundry or
  employees uniforms.

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Distribution of Laundry Responsibilities
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Linen and Laundry Supervisor

• Basic Function
• Directs, leads, monitors and controls all
  activities covering linen and laundry service.

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Duties and Responsibilities

• Checks quality of laundry service ensures that
  laundry standards are complied with and that
  garments are protected from damages.
• Ensures the proper use, storage, and maintenance
  of linen and laundry equipment, tools and
  supplies.
• Checks equipment regularly for their condition.
  Looks after their preventive maintenance through
  periodic cleaning and repair when necessary.
• Checks and maintains par stock requirements.
  Makes requisition whenever needed.

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• Initiates and supervises weekly inventory of
  laundry supplies and other items allocated to his
  unit. Reports losses and damages and takes
  corrective action against reckless use of
  equipment.
• Sees to it that laundered items are delivered on
  time.
• Trains, coaches and supervises his staff.
• Conducts performance evaluation of his
  subordinates conducts appraisal interview.
• Attends to complaints regarding linen and laundry
  service.
• Performs other related duties as maybe assigned
  by superior.

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Linen Attendant/ Custodian

• Basic Function
• Stocks, stores and issues employees uniforms,
  linens, cleaning supplies, guestroom, and public
  area amenities.

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Duties and Responsibilities

• Responsible for the issuance of uniforms as well
  as guestroom, restaurant and banquet linens,
  cleaning materials, supplies as well as guestroom
  amenities ensures that all issued items are
  properly recorded and accounted for.
• Reports to the Supervisor missing articles,
  losses, breakages and damaged items in the linen
  room.
• Assists the supervisor in conducting inventories
  of linen, general supplies and uniforms.
• Responsible for the proper arrangement and
  storage of linen, uniforms and general supplies
  in the linen room.

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• Performs side duties like mending, repair of
  uniforms and baby-sitting.
• Receives all surrendered linen items checks if
  they are complete and in good condition endorses
  soiled linens to laundry section for laundry.
• Performs other related duties as may be assigned
  by superior.

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Valet Runner

• Basic Function
• Responsible for pick up and delivery of laundry
  items of guests and those for house use.

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Duties and Responsibilities

• Picks up guests items for laundry and endorses
  them to sorter/marker for proper classification.
• Checks laundry items for possible damages and
  immediately informs guests about it. Also
  indicates noted damages in the endorsement
  record.
• Informs the sorter/marker about the special
  instructions of guests regarding the latters
  laundry items.
• Helps in sorting finished laundry items that are
  ready for delivery.
• Delivers processed guests laundry making
  reference to tag number and room number and makes
  sure these items are delivered on time.

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• Coordinates with the rooms keeping supervisor for
  the delivery of all processed items when guests
  are not in their rooms.
• Informs the laundry office of his whereabouts in
  case there is any call for pick up and immediate
  delivery.
• Coordinates with front office/housekeeping
  regarding information on room changes to avoid
  wrong delivery.
• Helps in keeping the laundry area clean.
• Performs other related duties as may be assigned
  by his/her superior.

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Flatwork Ironer / Wrangler

• Basic Function
• Performs ironing of linen items in the flatwork
  machine following the standard procedures.

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Duties and Responsibilities

• Sorts all items by classification before running
  them through the machine.
• Performs pressing and ironing, straightens edges
  and smoothly presses wrinkles starts and stops
  machine according to prescribed procedures.
• Inspects and sorts out stains and damaged linens.
  Refers them to supervisor for proper action.
• Folds duly accomplished items counts and
  classifies them.

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• Prepares and keeps records of accomplishments.
• Cleans work areas and machine.
• Reports malfunction of machine to superior.
• Performs other related duties as maybe assigned
  by supervisor from time to time.

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Washer (Guest Items)

• Basic Function
• Attends the washing and extracting, drying of all
  guests laundry and FOC (free of charge) items.

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Duties and Responsibilities

• Receives laundry items of guests from the
  sorter-marker.
• Sorts and classifies items according to kind,
  color, and degree of dirt.
• Inspects items for damages and stains and reports
  any damage to the laundry supervisor.
• Manually cleans with detergent the badly soiled
  portion of the guests items prior to machine
  washing informs sorter or supervisor regarding
  irremovable stains for the latter to bring it to
  attention of the guest.

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• Loads guests items into the washing machine and
  performs washing according to standard washing
  procedures. Unloads washed items and transfer
  them to the laundry cart.
• Loads the extracted items to the drying machine
  for completion.
• Inspects and sorts dried items and forwards them
  to the pressing section for pressing or ironing.
• Constantly checks the cleanliness and maintenance
  of the equipments and reports the defects to his
  supervisor.
• Performs other duties as may be assigned by his/
  her superior.

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Washer (Linens)

• Basic Function
• Attends to the washing, extracting and drying of
  all housekeeping linens such as towels, bed
  sheets, pillow slips and pillow cases, etc., and
  also linen used for dining and banquet functions.

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Duties and Responsibilities

• Sorts all dirty linens and towels brought into
  the laundry section.
• Sorts all dirty linens like tablecloths, napkins
  and cocktail napkins received from different food
  outlets.
• Loads items into the washing machine and performs
  washing in accordance with standard washing
  procedures.
• Unloads extracted items and forwards them either
  mangling or pressing section.
• Performs daily cleaning of his area and the
  machine he is operating.
• Performs other related duties as maybe assigned
  by his/her superior.

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Seamstress

• Basic Function
• Performs sewing or mending of guest room linens
  as well as those used for banquet and food
  service operations.

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Duties and Responsibilities

• Response for mending and repair of guest garments
  as well as uniforms and linens for house use.
• Mends and repairs torn or damaged curtains, bed
  cover, skirting of guest rooms.
• Maintains the cleanliness and condition of the
  sewing machine.
• Reports to the supervisor any malfunctioning of
  the sewing equipment.
• Maintains a stock of sewing kit and looks after
  their safekeeping.
• Assisting linen attendant in the issuance of
  guest room linens and banquet linen during peak
  season.
• Performs other related duties as maybe assigned
  by his/ her superior.

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Sequence of Guest Laundry Service
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• Guest shall fill up the laundry list and may
  request for pick-up either through the
  Housekeeping or Laundry office guest phone,
  through the Front desk or any room supervisor or
  room attendant.
• If the pick-up request is coursed through the
  laundry clerk, the latter logs down the guests
  instructions for the processing of items and
  calls the linen attendant, valet runner or room
  boy for eh pick-up of the linen.

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• The laundry list and laundry items are picked up
  by concerned staff.
• Upon pick-up of the laundry items, the attending
  staff checks items on the list in front of the
  guest if he is around. If the guest is not
  around, he checks it in the presence of a floor
  guard or room boy/ supervisor who will be serving
  as witness for damages or valuables.

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• If stains or damage are found in the item, the
  valet runner or room attendant who picks up the
  laundry will fill up the guest notification form
  to notify the guest of noted damage or any
  discrepancy. This notification is brought to the
  guest by the room boy or bellboy. The guest shall
  acknowledge receipt of said notification by
  signing his name.
• If the item is not suited for the requested
  processing method (dry cleaning, washing, etc.),
  the guest is also notified thru the same
  notification form, indicating therein the
  recommended method in processing the item.

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• Items for washing are endorsed to washer for
  processing. Upon receipt of the items, the washer
  shall count and double check items against the
  laundry list sort and classify them, then place
  the appropriate tag.
• If the item is for dry cleaning (color code it
  with blue tag)
• If the item is for machine-washing, (color code
  it with pink tag)
• Hotel has the option to make their own coding
  system.
• If the item is to be hand washed, washer should
  hand wash with care.
• After washing the laundry items, the washer
  endorses the finished items to the other laundry
  staff (i.e. ironer or presser) for further
  processing.

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• If the items is for other forms of processing, it
  is endorsed to other laundry staff, namely
• Presser for blouse, dresses, trousers and
  related items.
• Hand ironer for normal shirts.
• Utility presser for trousers, skirt and long
  dresses.
• The attending staff shall double check each items
  upon receiving them, and takes note of
  discrepancies in quantity and damaged parts.

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• If the item need no further processing, it is
  placed inside the pigeon box (if any) according
  to tag.
• If the item is ready for delivery, the linen
  attendant or valet runner sorts them against the
  laundry list, collects altogether laundry items
  of each guest in a garment bag, attaches the
  laundry list to the bag and endorses it to the
  presser or linen attendant.

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• If the guest is on cash basis, laundry clerk,
  prepares a voucher to be attached to the item for
  billing. Payment must be made upon delivery of
  the items.
• The processed items will now be delivered to the
  guest. If the guest is around, he is asked to
  sign in the delivery logbook for acknowledgement.
  Then the bill is presented to him for settlement.

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• If the guest is not around, the housekeeping
  supervisor acknowledges by signing in the
  logbook.
• If the room is on Do Not Disturb sign and
  said item is on special service, a notification
  is placed in the guests room through the door,
  (another copy to the front office) notifying him
  that an attempt to deliver his laundry was made
  while he is on DND.
• Undelivered linens brought back to the laundry
  area to be redelivered upon the arrival of guest.

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Summary of the basic wash steps

• Flush the linen is wet to dissolve
  water-soluble soil and to reduce soil load in the
  following suds steps. Always flush at high-water
  level and medium-temperature water.
• Time 1 to 3 minutes
• Suds involves actual washing step, where
  detergent is added to the wheel, low-water level
  and hot water is used.
• Time 5to 8 minutes

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• Bleach elimination of stains that could be
  removed by the detergent. This is done using
  chlorinated bleach added to the wheel. Usually
  low-water level and hot water is used.
• Time 5 to 8 minutes
• Rinse rids the linen of detergent and soil.
  Usually 3 to 5 steps are utilized at high-water
  level temperature usually dripping with
  subsequent rinses.
• Time 1 to 3 minutes

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• Sour and soft step is the final conditioning of
  the linen using fabric softener and sour (wild
  acid). This id performed at low-water level,
  medium temperature water.
• Time 3 to 5 minutes
• Extract processing of reducing the moisture
  content of linen by 50 (100 lbs. dry weight)
  linen will retail 50 lbs water after extraction.
• Time 1 to 12 minutes

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• Break performed before the suds step. Low-water
  level medium to hot water, with a
  highly-alkaline-break product is added to break
  loose soils.
• Time 3 to 7 minutes.
• Interdictor extract this process spins
  soil-laden detergent solution out of linen. A
  high-speed is used, usually after the first rinse
  step. This process reduces the required number of
  deep-water rinses.
• Time 30 seconds to 2 minutes

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The End