Presented by the

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Presented by the S?preme Optical Commanders
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• PART 1
• Fundamental Technique in Handling People
• PART 2
• Six Ways to Make People Like You
• PART 3
• How to Win People to Your Way of Thinking
• PART 4
• Be a Leader How to Change People Without Giving
  Offense or Arousing Resentment

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Part One Principles
Fundamental Technique in Handling People

• Dont criticize, condemn or complain
• Criticism makes people defensive
• Give honest and sincere appreciation
• Everyone wants to feel important
• Arouse in the other person an eager want
• Bait the hook to suit the fish

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Part One Quotes

• If you and I want to stir up a resentment
  tomorrow that may rankle across the decades and
  endure until death, just let us indulge in a
  little stinging criticism -- no matter how
  certain we are that it is justified

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Part Two Principles
Six Ways to Make People Like You

• Become genuinely interested in other people
• Smile
• Why is the dog mans best friend?
• Remember that a persons name is to that person
  the sweetest and most important sound in any
  language
• Be a good listener. Encourage others to talk
  about themselves
• Talk in terms of the other persons interest
• Make the other person feel important-and do it
  sincerely

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Part Two Quotes

• You can make more friends in two months by
  becoming interested in other people than you can
  in two years by trying to get other people
  interested in you.

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Part Two Quotes

• If you want to know how to make people shun you
  and laugh at you behind your back and even
  despise you, here is the recipe Never listen to
  anyone for long. Talk incessantly about yourself.
  If you have an idea while the other person is
  talking, dont wait for him or her to finish
  bust right in and interrupt in the middle of a
  sentence.

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Part Three Principles
How to Win People to Your Way of Thinking

• The only way to get the best of an argument is to
  avoid it
• You never convince others even if you win
• Show respect for the other persons opinions.
  Never say Youre wrong.
• If you are wrong admit it quickly and
  emphatically.
• Begin in a friendly way
• Get the other person saying yes, yes
  immediately

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Part Three Principles cont
How to Win People to Your Way of Thinking

• Let the other person do a great deal of the
  talking
• Let the other person feel that the idea is his or
  hers
• Try honestly to see things from the other
  persons point of view
• Be sympathetic with the other persons ideas and
  desires.
• Appeal to the nobler motives
• Dramatize your ideas
• Throw down a challenge

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Part Four Principles
Be a Leader How to Change People Without Giving
Offense or Arousing Resentment

• Begin with praise and honest appreciation
• Call attention to peoples mistakes indirectly
• Talk about your own mistakes before criticizing
  the other person
• Ask questions instead of giving direct orders

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Part Four Principles Cont
Be a Leader How to Change People Without Giving
Offense or Arousing Resentment

• Let the other person save face
• Praise the slightest improvement and praise every
  improvement. Be hearty in your approbation and
  lavish in your praise.
• Give the other person a fine reputation to live
  up to.
• Use encouragement. Make the fault seem easy to
  correct.
• Make the other person happy about doing the thing
  you suggest.

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Comments

• Easy and enjoyable to read
• Entertaining
• Motivating
• Lots of good examples to help fit the principles
  into everyday life

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Dont take my Word for it

• Other S?preme Optical Comments..

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How to Win Friends Influence People

• By Dale Carnegie