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Title: Northern Mitrovica


1
Besëlidhja/Zavet Microfinance
Alleviating Poverty through Microfinance Services
Advancing the Mission Through Financing the
Development in Northern Kosovo
Presented by John Choi Managing
Director BZMF March 25, 2004
2
Advancing the Mission Agenda
  • Introduction
  • Overview
  • Geographical Focus Areas
  • Demographics
  • Political Landscape
  • Needs Assessment Background on Northern Kosovo
  • Meeting the Need Beselidhja/Zavet Microfinance
  • Gracanica Case Study
  • Your Opportunity
  • Appendix

3
Introduction Overview
Kosovo has been plagued with economic instability
and inter-ethnic conflict. BZMF has emerged as a
leader in delivering innovative financial
products for the poor and promoting peace and
reconciliation.
  • Development in Kosovo
  • According to studies conducted by the UNDP in
    April of 2004, just over 47 of Kosovos
    population is in poverty with 13 living in
    extreme poverty.
  • Due to the lack of financial services to the
    poor, many entrepreneurs in Kosovo cannot develop
    their businesses. As a result, they are
    vulnerable to economic shocks and are
    subsequently less capable of moving out of
    poverty.
  • Stabile social, economic and political systems
    requires a significant amount of investment and
    time.
  • Beselidhja/Zavet Microfinance (BZMF),
    implementing organization
  • In April of 2000, World Relief established BZMF
    to help individuals and communities in Kosovo
    work towards recovery and reconciliation.
  • BZMF offers a range of loan products including
    Business Loans, Agriculture Loans, Kos Loans and
    Pledge Loans.
  • BZMF is headquartered in Pristina and has five
    strategic locations allowing service to 75-80 of
    the population in Kosovo.
  • The mission of BZMF is to facilitate a
    transformation in the lives of the poor by
  • Providing innovative and customer-oriented
    financial products that enable micro enterprises
    to grow and contribute to the economic
    development of Kosovo and
  • Offering financial services to the underserved
    markets of Kosovo.
  • The vision of BZMF is holistic it seeks to
  • Develop local communities economically and
    socially.
  • Maintain a financially and operationally
    self-sufficient institution that satisfies the
    needs of clients, staff and investors.

4
Introduction Geographic Focus Areas
The goal of this project is to facilitate
economic development through the provisioning of
microfinance services in the minority areas of
the Northern Kosovo Focus Areas which includes
the following municipalities Northern Mitrovica,
Lesposavic, Zubin Potok and Zvecan.
Northern Kosovo Focus Areas
Kosovo Administrative Divisions
Source Kosovo As Seen, As Told, Organization
for Security and Cooperation in Europe (OSCE)
5
Introduction Demographics
According to the latest population estimates,
approximately 80,000 people live in the Focus
Areas.
Focus Areas Population by Region
Focus Areas Population by Ethnic Group2
Other3
Albanians6
000s
Serbs Montenegrins91
1
Note (1) UN official estimate based on
assumption that N. Mitrovica accounts for 30 of
total Mitrovica population of 100,000 (2)
Ethnic group figures based on population
breakdown percentages implied by 2003 ESI
estimates (for N. Mitrovica) and 2005 OSCE
Municipal Profiles (for Leposavic, Zvecan, and
Zubin Potak) Source OSCE Municipal Profiles,
February 2005
6
Background on Northern Kosovo Political
Landscape
The Mitrovica region has been marked by political
conflict and violence between ethnic Serbs and
Albanians. BZMF desires to direct its attention
to this area to facilitate economic stability and
peace in Kosovo.
In summer 1999, the Ibar river in Mitrovica
became the line of separation between
Albanian-dominated south and Serb-dominated
north. Division resulted from various factors
including ethnic violence and inability of KFOR
and UNMIK (local enforcement officials) to
control the situation.
Early in Feb 2000, a rocket propelled grenade
attack on a UNHCR (United Nations High
Commissioner for Refugees) bus carrying Serbs
near Mitrovica killed three and wounded many
more. Revenge attacks followed in N. Mitrovica,
killing ten Albanians.
In March 2004, protests in Mitrovica between
Albanians and Serbs led to two days of
Kosovo-wide riots that killed 28 and wounded
600. These riots represented the worst violence
in Kosovo since 1999.
In February 2001, the murder of an Albanian youth
in the north led to attacks on French KFOR by the
Albanians.
1999
2001
2005
2003
2000
2002
2004
While the violent environment in Mitrovica is not
sustainable, situation is also not intractable
solutions can be found. A number of steps have
been taken by various NGOs and the UN to maintain
unity of the Mitrovica municipality and realize
political peace and economic prosperity.
Political leaders in N. Mitrovica formed
Bridgewatchers, a group of young men whose
purpose was to protect the north from extremist
attacks. While membership is fluid, estimates
place the group at 150 to 250 people.
In April 2002, a routine traffic check escalated
into an armed assault by the Bridgewatchers on
UNMIK police officers, which wounded twenty-two.
This was the worst act of violence against UNMIK
personnel since the inception of the mission.
Source CSCE Kosovo Political Report, June 2002
Unrest in Kosovo, Answers.com
7
Advancing the Mission Agenda
  • Introduction
  • Needs Assessment Background on Northern Kosovo
  • Need for Microcredit Overview
  • Economic Need
  • Social Need
  • Spiritual Need
  • Meeting the Need Beselidhja/Zavet Microfinance
  • Gracanica Case Study
  • Your Opportunity
  • Appendix

8
Needs Assessment Background on Northern Kosovo
Need for Microcredit Overview
Microfinance is a tool that can enhance economic
development in Kosovo as a whole and offset the
political instability of the Focus Areas.
  • The private sector in the N. Mitrovica region is
    underdeveloped
  • N. Mitrovica and Zvecan rely heavily on public
    funding
  • The vast majority of registered businesses in the
    region are small enterprises in the trade,
    construction, and manufacturing sector
  • Other businesses include small kiosks and shops
    that often operate without licenses
  • Demand for credit by small-to-medium enterprises
    (SMEs) is highest in Prishtina and Mitrovica,
    suggesting that demand for microcredit is also
    very high in these areas
  • N. Mitrovica is an unstable area
  • As recently as March of 2004, uprisings occurred
    between Serbs and Albanians
  • The continuing threat of violence undermines the
    development potential of the region
  • Discrimination against minority groups, including
    the Serbs, has created a marginalized segment of
    society
  • Minority groups in the region continue to be
    disenfranchised.

9
Needs Assessment Background on Northern Kosovo
Economic Need
EN
PN
A large majority of total monthly cash income for
N. Mitrovican and Zvecan residents is derived
from the Serbian Budget (former Yugoslavia)
(61.1), while a smaller share is from
non-governmental economic sectors (15.8). Heavy
reliance on the Serbian government discourages
Serbs from integrating with the rest of the
Kosovo population and government.
Total Monthly Cash Income by Sources, Northern
Mitrovica Zvecan, 2003
000s
Source A Post-Industrial Failure? Economy and
Society in Mitrovica and Zvecan, European
Stability Initiative (ESI) Report, January 2004
10
Needs Assessment Background on Northern Kosovo
Economic Need, continued
EN
PN
The N. Mitrovican and Zvecan private economy is
less developed than in S. Mitrovica and must rely
heavily on the Serbian government for financial
aid. As a result, the Focus Areas economy is
far from achieving self-sufficiency.
Total Monthly Cash Income by Sources, S.
Mitrovica vs. N. Mitrovica Zvecan, 2003
International Community Jobs
SOE Employment
Private Sector Employment
Social Transfer Payments
Public Employment
S. Mitrovica
N. Mitrovica Zvecan
Total Monthly Cash Income (000s)
2,413 2,301
Source A Post-Industrial Failure? Economy and
Society in Mitrovica and Zvecan, European
Stability Initiative (ESI) Report, January 2004
11
Background on Northern Kosovo Economic Need,
continued
EN
PN
Majority of registered businesses and associated
employees are small enterprises in the wholesale
and retail trade, construction and manufacturing
sectors
Total Registered Enterprises in Focus Areas by
Type of Business, 2002

Total Registered Enterprises
1,032 403 143 193
7.2 7.4 3.4 2.4
Avg. of Employees per Enterprise
Note Mitrovica refers to entire Mitrovican
province, including both N. Mitrovica and S.
Mitrovica total registered business and employee
figures and percentage shares may differ for N.
Mitrovica data broken out for N. Mitrovica is
unavailable Source Statistical Office of Kosovo
Statistical Overview of Registered Businesses,
2002
12
Needs Assessment Background on Northern Kosovo
Economic Need, continued
EN
SN
In addition to registered enterprises, private
sector in the Mitrovica region is comprised of
numerous small entrepreneurial businesses that
often operate without licenses
Northern Mitrovica
Zvecan
  • Half of all private businesses in N. Mitrovica
    are the 300 small kiosks along sidewalks
  • Remaining businesses include
  • Metal-processing company, previously an
    state-owned-enterprise (34 employees)
  • Small textile company (9 employees)
  • Few small construction companies
  • 160 various shops inside buildings
  • 50 cafes, bars and fast-food restaurants
  • 3 hotels and 2 internet cafes
  • Few service businesses, e.g. lawyers,
    hairdressers, etc.
  • Various tradesmen, e.g. locksmiths, carpenters,
    and plumbers
  • Fleet of irregular cabs traveling between N.
    Mitrovica and Zvecan
  • The business climate in Zvecan is similar to that
    of N. Mitrovica
  • Private sector businesses mostly include
  • Small kiosks along sidewalks
  • Fleet of irregular cabs
  • There are few remaining SOEs
  • Trepca, now a debt-laden company that no longer
    produces (600 employees technically still on
    payroll)
  • Kosmet Prevoz, which operates buses to Serbia as
    well as local lines
  • Minel Enim, construction company based in
    Belgrade
  • Auto Moto Drustvo, automobile association
  • Mlinpek, industrial bakery
  • Lux (98 employees still technically on payroll,
    with few receiving any salary)

Source A Post-Industrial Failure? Economy and
Society in Mitrovica and Zvecan, European
Stability Initiative (ESI) Report, January 2004
13
Needs Assessment Background on Northern Kosovo
Economic Need, continued
EN
PN
The demand for microcredit in the region is high
based on data on small-to-medium enterprises.
  • Demand in Mitrovica Remains High for Microcredit1
  • A 2001 survey of small-to-medium enterprises
    found that credit demand per firm remained
    highest in Pristina and Mitrovica, while credit
    demand per employee was highest in Mitrovica.
  • Due to the lack of political stability in N.
    Mitrovica, MFIs have steered away from lending in
    the Mitrovica area.
  • Using the small-to-medium enterprise market
    assessment, we can infer that Mitrovica has a
    relatively high demand for credit in the
    micro-to-small enterprise market.

Note 1Results refer to entire Mitrovica
region data specifically on N. Mitrovica is
unavailable Source Riinvest Institute for
Development Research SME Financing and
Development, Prishtina, Kosovo (2001) newSpark
Group analysis
14
Needs Assessment Background on Northern Kosovo
Social Need
EN
SN
N. Kosovo has suffered from political instability
and racial tension, like in other areas of
Kosovo.
  • Pictures from the recent March 2004 riots in
    Mitrovica and the rest of Kosovo

15
Advancing the Mission Agenda
  • Introduction
  • Needs Assessment Background on Northern Kosovo
  • Meeting the Need Beselidhja/Zavet Microfinance
  • Overview
  • Impact
  • Donors
  • Portfolio Growth
  • Financial Performance
  • Economic Need - Growth by Sector
  • Social Need - BZMF and Diversity
  • Gracanica Case Study
  • Your Opportunity
  • Appendix

16
Meeting the Need Beselidhja/Zavet Microfinance
Overview
BZMF, with an experienced professional team and a
proven track record, is poised to make a
substantial economic and social impact in the
Northern Kosovo Focus Areas through its
microcredit loan programs.
  • BZMFs business model has been successful in many
    regions of Kosovo, especially the Serb areas.
  • BZMFs microcredit program can facilitate the
    economical and social development in the Focus
    Areas based on the following premises
  • BZMF has a proven track record in lending to
    micro and small enterprises, which represents the
    greatest economic need, yet potential in the
    Focus Areas
  • BZMF has demonstrated a commitment to ethnic
    sensitivity and tolerance through its lending
    practices at BZMF and peace and reconciliation
    activities through its inter-ethnic business
    linkage program
  • The BZMF team is highly professional and the only
    microfinance program with a Serb in the top
    senior management team.

17
Meeting the Need Beselidhja/Zavet Microfinance
Impact
BZMFs microfinance program has had measurable
impact on development in Kosovo. Both average
household income and business growth in
successive cycle loans show that BZMFs clients
are growing.
  • Clients have an average net income growth of 103
    after just two loan cycles.
  • The average household net income for first cycle
    loans is 670 per month.
  • After two loan cycles, the average household net
    income grows to 1,364 per month.
  • These statistics are based on BZMFs portfolio as
    of December 31, 2004.
  • BZMF has had a direct impact on generating 318
    jobs over the last two years.
  • BZMF only tracks employees who are paid regular
    salaries.
  • If household members who participate in the
    enterprises are included, the number would be
    much higher.

Note Total monthly net income of active first
cycle loans (TNIF) TNIF is derived from the
loan application which is used to determine loan
amount and term limit during credit committees.
This amount is entered into the MIS at every loan
disbursement. Number of first cycle loans (NFL).
Per MIS Total monthly net income of active
successive cycle loans after the first two cycles
(TNIS) TNIS is derived from the loan application
which is used to determine loan amount and term
limit during credit committees. This amount is
entered into the MIS at every loan
disbursement. Number of successive cycle loans
after two cycles (NSL) Per MIS. Calculation
TNIF / NFL 670 TNIS / NSL 1,364 670 /
1,364 103 Average number of employees for
first cycle loans (AEF) For every first cycle
loan, the number of employees, if any, is entered
into the MIS. From this data entered into the
MIS, an average number of employees is calculated
for first cycle loans. Average number of
employees for all successive loan cycles (AES)
For successive cycle loan, the number of
employees, if any, is entered into the MIS. From
this data entered into the MIS, an average
number of employees is calculated for successive
cycle loans. Total number of second cycle loans
disbursed since January 1, 2003 (TNSL) Per MIS.
Only second loan cycles were used because
including the third and greater loan cycles would
result in double counting the clients.
Caclulation (AES AEF) x TNSL 318
18
Meeting the Need Beselidhja/Zavet Microfinance
Donors
BZMF and World Relief are internationally
recognized and funded. A sample of funders for
BZMF include
19
Meeting the Need Beselidhja/Zavet Microfinance
Portfolio Growth
Disbursements of microcredit have grown rapidly
from 2000 to 2004 at a 67.7 CAGR. In 2004,
BZMF portfolio has grown dramatically in
outstanding balance (80) and borrower base
(73). The growth is a reflection of the strong
demand for BZMFs financial services.
Total Disbursements to Micro Borrowers, 2000-2004
BZMF Portfolio Performance BZMF Portfolio Performance
Indicator Actual Value (Dec 31, 2004)
Number of Active Borrowers 2,298
Number of Active Loans 1,334
Loan Portfolio 2,675,298
Portfolio in Arrears 1.8
Write-Offs of 2004 1.2
Percentage of Borrowers from Minority Communities 24
From a market assessment, BZMF realized that the
loan term was one of the major barriers for
clients to invest into their businesses in the
most effective manner. BZMF responded to this
need by increasing its loan terms. Compare to
that of 2003, the average term for loans
disbursed in 2004 is 50 greater. This change
also had the affect of decreasing the number of
disbursements in 2004.
Source MixMarket Data BZMF CY2004 Annual Report
20
Meeting the Need Beselidhja/Zavet Microfinance
Financial Performance
BZMFs business model has proven to be highly
efficient. Despite increasing expansion in the
rural and agriculture markets, BZMFs operation
continues to increase its sustainability.
Organizational Self-Sufficiency, 2000-2004
Financial Performance Indicators, 2001-2003

Note Loan write-offs were unusually high in
2003 because of an internal fraud issue. We have
completely resolved this issue and have
implemented proper controls Organizational
self-sufficiency (OSS) all income (except donor
income) / all expenses Portfolio-At-Risk
Outstanding principal of loans that are
delinquent / total outstanding balance loans
with delinquent payments over 100 euros is BZMFs
house limit. Source MixMarket Data BZMF CY2004
Annual Report
21
Meeting the Need Beselidhja/Zavet Microfinance
Economic Need Growth by Sector
EN
PN
BZMF offers products that meet the demands of
microborrowers in a wide variety of sectors.
Over the years, BZMF has diversified its product
line and sector outreach, especially in the
agriculture sector.
BZMF Sector Growth Disbursements by Sector,
2000-2003
Other
Manufacturing
Services
Agriculture
Trade
Source MixMarket Data
22
Meeting the Need Beselidhja/Zavet Microfinance
Social Need BZMF and Diversity
EN
SN
BZMF is committed to lending to all minority
groups in Kosovo, including Serbian and Roma
communities, and is involved in peace and
reconciliation programs that encourage
inter-ethnic business development. BZMF is also
committed to providing microcredit to women, who
comprise only 6 of all registered business
owners.
BZMF Female Borrowers as of Total, 2000-2004
  • BZMF Business Linkage Program
  • An inter-ethnic liaison performs business
    linkages between the Albanian and Serb business
    people and farmers.
  • Since the beginning of the business linkage
    program in September 2002, the inter-ethnic
    liaison has facilitated 30 business linkages, 8
    of which resulted in successful business
    transactions.

of Female Borrowers
25 35 175 226 414
Source MixMarket Data
23
Advancing the Mission Agenda
  • Introduction
  • Needs Assessment Background on Northern Kosovo
  • Meeting the Need Beselidhja/Zavet Microfinance
  • Gracanica Case Study
  • Background
  • Gracanica Results
  • Zavet Business Center
  • Turkish Delights Success Story
  • Your Opportunity
  • Appendix

24
Gracanica Case Study Background
BZMF has experience serving minority populations
in central and southern Kosovo.
  • Background
  • Since its inception, the Zavet branch has been
    involved with lending activities to Gracanica, a
    Serb enclave.
  • BZMF is the only microfinance program that has
    not only a Serbian operation in Gracanica, but
    also a Serb senior manager who can give direct
    oversight to this project.
  • BZMF developed a unique lending practice
    customized for the Serb community by initially
    lowering interest rate and making procedural
    changes in order to comply with the legal
    environment of the Serb region.
  • As a result, BZMF has the highest number of Serb
    clientele among all MFIs and Banks in Kosovo.
  • BZMF also markets itself as a local organization,
    so that it appeals to the Serb communities.

25
Gracanica Case Study Gracanica Results
The Zavet business model is an example of BZMFs
outstanding record serving minority populations.
  • BZMFs Outreach to Gracanica
  • The Gracanica branch disbursed about 775,500 in
    loan capital to 578 borrowers for the twelve
    months ending December 31, 2004.
  • As of December 31, 2004, BZMF had an outstanding
    balance of 449,345, a portfolio-at-risk (PAR)of
    0.30 and no write-offs for the full calendar
    year.
  • To maintain a lower cost structure, the Gracanica
    branch serves all the enclaves located in central
    and southern Kosovo.

Gracanica Disbursement Amounts and Number of
Loans, 2001-2003
26
Gracanica Case Study Zavet Business Center
Zavet Business Center also provides access to
important services to Gracanica.
  • World Relief has assisted in the development of
    the Zavet Poslovni Center (ZPC translated as
    Zavet Business Center) in the Serb enclave of
    Gracanica.
  • BZMF has provided numerous services including
  • the first ATM to serve this area
  • an internet café
  • a document scanning and copying facility
  • a video and book library
  • land line public phone
  • fax service
  • financial services provided by BZMF
  • computer training
  • English training
  • business training

27
Gracanica Case Study Turkish Delights
Success Story
Name Rasim Kosmaqi Ethnicity Serb Age 53
Sasha Sekulic, a Kosovar Serb, lives in the
enclave of Gracanica, located in the center of
Kosovo. In November of 2000, Sasha Sekulic took
a 800 loan from BZMF to restart a candy factory
he had prior to the war. He used the loan to
purchase raw materials and Sashas business
flourished almost immediately. Sasha continued
with BZMF and took five more loans, each
successive loan larger in amount and longer in
term, reflecting the growth of his business. In
addition, partnering with ZPC, BZMF provided
business courses to Serbs in Gracanica which
Sasha enrolled into and completed. The business
principals he learned through these courses has
been helpful to Sasha as he dealt with the
increasingly complicated financial and business
concerns of his growing enterprise. The
partnership also offered inter-ethnic business
linkages between the Serb and Albanian
communities. Through this partnership, Sasha
created business relationships with three large
Albanian food wholesalers.
Today, Sashas business sells his candies all
over Kosovo and exports them to countries outside
of Kosovo. On average, the factory produces and
sells 15 metric tons of Turkish delights every
month and employs 15 local Kosovars. Sasha has
fully graduated from BZMF and has access to
commercial credit from banks to fulfill his
capital needs. Commerce has a profound ability to
make people put aside their differences and
interact with each other. These interactions form
a critical step in promoting peace and
reconciliation and hope for future of Kosovo.
28
Advancing the Mission Agenda
  • Introduction
  • Needs Assessment Background on Northern Kosovo
  • Meeting the Need Beselidhja/Zavet Microfinance
  • Gracanica Case Study
  • Your Opportunity
  • Northern Kosovo Proposed Office Structure
  • Impact Potential
  • Conclusion
  • Appendix

29
Your Opportunity N. Kosovo Proposed Office
Structure
BZMFs proposed office structure will provide
customized products for the Serb population and
extend inter-ethnic business development.
  • Office Model
  • The Gracanica office is run under the Zavet
    structure and requires its own audit.
  • The proposed office serving the Focus Areas will
    report to the Gracanica office.

30
Your Opportunity Impact Potential
The growth in Gracanica has been consistent and
has led BZMF to become the leading lending
institution to Serbs among all MFIs in Kosovo.
Your contribution can make a significant impact
on poverty reduction and economic development in
the Focus Areas.
  • In 3 years, BZMF believes it can annual lend in
    the Focus Areas an estimated 800 loans and 1.2MM
    Euros, based on similar levels and rates as in
    Gracanica.
  • BZMF believes this will have enormous impact to
    the economic development in this region.
  • BZMF believes this development will create an
    environment where the peace and reconciliation
    process between the Serbs and Albanians will be
    facilitated.

Note Assumptions include the following 1)
Disbursement Amount in Euros 2) The population
characteristics between Gracanica and N. Kosovo
are roughly the same 3) Business
characteristics and needs are similar 4) The
competitive environment is similar as well.
31
Your Opportunity Conclusion
Help us transform the economic and social lives
of the Kosovars.
  • There exists an enormous potential for
    development in Kosovo.
  • Microcredit is a tool that can help realize that
    potential. Microfinance can help lead to a
    sustainable economy and stable society in the
    Focus Areas.
  • BZMF is optimally positioned to help Kosovars
    redevelop their self-sufficient capacity.
  • BZMF needs your financial support and partnership
    to help serve and grow the underserved economy of
    the Focus Areas.
  • Your funds will have a direct impact on the
    economic and social well-being of this minority
    community.

32
Advancing the Mission Agenda
  • Introduction
  • Background on Northern Kosovo
  • Needs Assessment
  • Meeting the Need Beselidhja/Zavet Microfinance
  • Gracanica Case Study
  • Your Opportunity
  • Appendix
  • Management Team
  • Governance Team
  • Audited Financial Statements
  • Credits

33
Appendix Management Team
Management Team John Choi, Director John Choi has
been Managing Director of BZMF since 2002.
Before joining BZMF, John started his career in
public accounting and financial advisory services
at Ernst and Young LLP and eventually moved into
MA, corporate finance, commodity risk
management, and equity trading at an investment
firm. John is a certified public accountant.
John also sits on the board of Kosovo Credit
Information Services (KCIS), Kosovos only credit
bureau, Association of Microfinance Institutions
in Kosovo (AMIK) and Zavet Poslovni Center
(ZPC). Driton Fetahu, Pristina Branch
Manager Driton Fetahu has been the Pristina
Branch Manager at BZMF since November of 2003.
He is responsible for the Albanian lending
originations. Prior to coming to BZMF, Driton
worked at FINCA as a branch manager. Prior to
FINCA, Driton worked at UMCOR Kosovo as the
manager for the stabilization income generation
program. Driton also worked at Mercy Corp in the
agriculture development and housing
reconstruction program. Driton has a bachelors
in Economics at the University of Pristina. Dren
Spahija, Director of Finance Dren Spahija has
been the Finance Manager at BZMF since April
2003. He is responsible for all financial
management and reporting for BZMF. Prior to
becoming Finance Manager, Dren managed a private
enterprise in Pristina. Dren has a bachelors in
engineering at the University of Pristina.
Dragan Grbusic, Zavet Program Manager Dragan
Grbusic has been at BZMF since December of 2000.
He is responsible for the Serb lending
originations. Prior to coming to BZMF, Dragan
was an engineering manager at the Kosovo power
plant. Dragan has a bachelors in engineering at
the University of Pristina and a masters in
engineering at the University of Nis, Yugoslavia.

34
Appendix Governance Team
Governance Team Kenneth L. Graber,
Microenterprise Development Director, World
Relief Ken Graber has over 35 years of experience
in agricultural and microenterprise development.
He has been the Microenterprise Development
Director at WR since 1989. Mr. Graber
administers the centrally-funded WR MED programs
and oversees the MED Service Team (MEDST) that is
responsible for the technical management of all
WR Microcredit operations. Prior to joining WR,
Mr. Graber was Associate International Division
Coordinator-International Program Manager at
Mennonite Economic Development Associates (MEDA).
His role also included providing administrative
oversight to MEDA programs in Paraguay and
Uruguay. Mr. Graber holds a masters degree in
Agricultural Economics from Purdue University and
is fluent in Spanish and English. Robert Gailey,
Director of MED Consulting, World Relief Robert
Gailey serves as Director of Microcredit
Consulting Services. Rob has worked for more
than 8 years in economic development, including 2
years as Research Director for the global
Microcredit Summit Campaign. Rob has experience
in the area of poverty measurement tools and has
traveled extensively to provide training and
evaluations for Microcredit programs.
35
Credits
This report was completed by New Spark Group, a
general non-profit management consulting firm
based in New York City. The thoughts expressed
in this presentation do not necessarily represent
those of BZMF nor World Relief.
Project ContactsDaniel Jangdaniel.jang_at_newspark
group.orgMoses Choimoses.choi_at_newsparkgroup.org
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