Servant

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Servant LeadershipAn Introduction to the Power
of Leadership Through Service
Mercedes Clement Senior Professor/LibrarianChair
of Library Services at DSC 1200 W. Intl
Speedway Blvd Daytona Beach , FL
32114 [phone] ClemenM_at_DayttonaState.edu
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About Mercedes

• Education
• MS Library Science Florida State University
• MS Education Foundation University of Florida
• BS Arts Science University of Florida
• Diploma- Bible Studies Ecole Evangelique de la
  Bible, Haiti
• Experience
• Areas of responsibility include overall
  management of library operations, supervision of
  library personnel, departmental budget
  management, coordination of planning and
  assessment for library areas, administrative
  contact for College Center for library
  automation.
• In addition, my responsibilities comprise of
  management of the library technical services
  department and supervision of personnel.
• Furthermore I am one of the 39 Council Member for
  Florida Virtual Campus. Prior to Daytona State
  College, I worked at the University of Florida in
  acquisitions and cataloging departments

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Topics

• Introduction
• Foundations of Servant Leadership
• Characteristics Servant Leadership
• Paradoxes
• Companies/Organnizations which practice Servant
  Leadership
• Examples/Case study
• How to become a Servant Leader?
• Are you a Servant Leader?
• Additional Resources

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Robert. K GreenleafLargely considered the father
of modern Servant-Leadership
Career 38 Years at ATT, largely in management
training and development 25 Years consulting on
Servant Leadership thereafter Coined the term
Servant-Leader in 1970s Founded Center for
Applied Ethics (now Greenleaf Center for
Servant-Leadership) Inspiration Hermann Hesses
short novel Journey to the East in 1960s
Account of a mythical journey by a group of
people on a spiritual quest True leadership stems
first from a desire to serve Essays The Servant
as Leader (1970) The Institution as Servant
(1972) Trustees as Servants (1972)
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Definition
Adapted from The Servant as Leader The
servant-leader is servant first It begins with
the natural feeling that one wants to serve, to
serve first. Then conscious choice brings one to
aspire to lead. That person is sharply different
from one who is leader first The best test,
and difficult to administer, is Do those served
grow as persons? Do they, while being served,
become healthier, wiser, freer, more autonomous,
more likely themselves to become servants? And,
what is the effect on the least privileged in
society? Will they benefit or at least not be
further deprived?"
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Post GreenleafFollowing Greenleaf, a wealth of
Servant-Leadership experts emerged

• Larry Spears
• President / CEO of Greenleaf center for 25 years
• Author of hundreds of publications on
  Servant-Leadership
• Founded the Spears Center
• James Autry
• President of magazine group for Meredith
  Corporation
• Author of 8 Books
• Focus on implementation
• James C. Hunter
• 25 Years in Servant-Leadership
• 2 of the most popular books on Servant-Leadership
• Consulted many of the worlds most admired
  companies
• Others Ken Blanchard, Stephen Covey, Peter M.
  Senge, Jim Collins.

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Greenleafs Model of Servant Leadership

• Servant leaders are leaders who put other
  peoples needs, aspirations and interest above
  their own
• Servant leaders deliberate choice is to serve
  others
• Servant leaders chief motive is to serve first,
  as opposed to lead

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Word Cloud
Secretive
Flexible
Compassion
Isolated
Support
Caring
Persistent
Open Honest
CONTROLING
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The Ten Characteristics of Servant Leadership

• Listening
• Empathy
• Healing
• Awareness
• Persuasion

• Conceptualization
• Foresight
• Stewardship
• Commitment to the growth of the people
• Building community

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Three Groups of Servant Leadership

• Relationship-building Actions
• Listening (to self and others)
• Empathy (understanding)
• Healing (search for wholeness of self and
  others)
• Awareness (of self and of others)
• Future-oriented Actions
• Persuasion (building consensus)
• Conceptualization (dreams and of day-to-day
  operations)
• Foresight (intuitive ability to learn from past
  and see future consequences of actions)

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Three Groups Continued

• Community oriented Actions
• Stewardship (holding institution in trust for
  the good of society)
• Commitment to Growth (personal, professional,
  spiritual of self and others)
• Building Community (benevolent, humane,
  philanthropic, to benefit others)

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Libray
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Stewardship

• Holding something in trust for another.
• Making a positive difference in the future is
  characteristic of the stewardship mentality.

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Commitment to the growth of the people

• People have intrinsic value

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Building Community

• True community can be created by connecting and
  networking

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Paradoxes Servant-Leadership, itself a paradox,
requires a constant balance
Great
Be Without Pride
Planned
Be Spontaneous
Compassionate
Discipline
Enough To
Right
Say, Im Wrong
Laugh
Serious
Admit You Dont Know
Wise
Listen
Busy
Strong
Be Open To Change
Leading
Serve
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Examples of BalanceParadoxes are not easy to
balance. Here are a few examples

• Great Enough to be Without Pride
• Team gets the credit, you get the blame
• Compassionate Enough to Discipline
• Must not be soft set high expectations and
  follow through
• Right Enough to Say, Im Wrong
• Leaders make mistakes too, admit you are human
• Wise Enough to Admit You Dont Know
• Find out quickly, but do not mislead
• Busy Enough to Listen
• Beware the busy manager they do not lead

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Criteria for companies that practice Servant
Leadership

• Openness fairness
• Camaraderie friendliness
• Opportunities
• Pride in work company
• Pay benefits
• Security

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Companies/OrganizationsSome of the well
respected companies practice Servant Leadership

• Fortunes 100 Best Companies to Work For 1/3 of
  Top 35
• 10 of Americas Most Admired Companies

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Case Study---Starbucks

• In 1997, three Starbucks employees were murdered
  in DC during a botched robbery. The story was
  told how Howard Schultz, CEO, did not call Public
  Relations or legal counsel. Instead, Schultz
  dropped everything, flew to the store and spent
  the entire week visiting with the families and
  employees in the area.
• Dave Olson, Senior Vice President of the Culture
  and Leadership Development said Leadership is
  largely about having courage to do the right
  thing. Or, as Behar, CEO said Leading with
  compassion never stops there is no time off

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Southwest Airlines

• Perhaps one of the best ways to define servant
  leadership is to read about what Colleen Barrett,
  President of Southwest Airlines, said about their
  leadership philosophy.

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• She said
• We do build our pyramid a bit differentat the
  top of our pyramid in terms of priority is our
  employees, and delivering to them proactive
  customer service.

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IndividualsExamples of historic Servant Leaders
A genuine leader is not a searcher for consensus
but a molder of consensus.
I suppose leadership at one time meant muscles
but today it means getting along with people.
Martin Luther King, Jr.
Mahatma Gandhi
Kind words can be short and easy to speak, but
their echoes are truly endless.
For even the Son of Man did not come to be
served, but to serve.
Jesus of Nazareth
Mother Theresa
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How Does One Become A Servant Leader?

• From what we can understand, becoming a servant
  leader is more a state of mind than a set of
  directions.
• Becoming a servant leader does not follow a step
  by step process.
• This style of leadership development is an
  on-going, life-long learning process.

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Become a Servant Leader Continue

• Survey shows that 85 of those who become a
  leader do so because of the influence of other
  leaders.
• Great leaders influence and reproduce themselves.
• The law of reproduction is to identify, prepare,
  and affirm.

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• Example is not the main thing,
• influencing others, it is the only thing
• Albert Schweitzer

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Are you a Servant Leader?

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Additional Resources Recommended texts

• Websites
• Compilation www.lichtenwalner.net/servantleader
• Greenleaf Center www.greenleaf.org
• Spears Center www.spearscenter.org
• Consulting / Development www.JamesHunter.com
• Books
• Servant Leader (Greenleaf, 1977)
• The Servant (Hunter, 1998)
• The Servant Leader (Autry, 2001)
• Practicing Servant Leadership (Spears Lawrence,
  2004)
• Worlds Most Powerful Leadership Principle
  (Hunter, 2004)

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ReferencesPublications referenced, paraphrased
or extracted from include the following
Autry, James A. The Servant Leader How to Build
a Creative Team, Develop Great Morale, And
Improve Bottom-Line Performance. Three Rivers
Press, New York, NY 2001. DeGraaf, Don Tilley,
Colin Neal, Larry Servant-Leadership
Characteristics in Organizational Life.
Greenleaf Center for Servant-Leadership.
Westfield, Indiana. 2001. Greenleaf, Robert K.
Servant Leadership A Journey into the Nature of
Legitimate Power Greatness. Paulist Press,
Mawah, NJ. 1977, 1991, 2002. Hansel, T. Holy
Sweat. Word. Dallas, TX. 1987. Hunter, James
C. The Worlds Most Powerful Leadership
Principle How to Become a Servant Leader. Crown
Business, New York, NY. 2004. Spears, Larry C.,
Lawrence, Michelle (et al) Practicing Servant
Leadership Succeeding Through Trust, Bravery,
And Forgiveness. Jossey-Bass, San Fransisco, CA
. 2004 Spears, Larry C. Diary of Alpha Kappa
Psi (article Servant-Leadership). Gary L.
Epperson, CAE. Spring 2008.
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If your actions inspire others to dream more,
learn more, do more and become more, you are a
leader. John Quincy Adams
Mercedes ClementChair of Library Services

• Thank you for your time!