e-Governance

1
e-Governance for Enhance Service
Delivery Transfer Knowledge, Develop and
Implement Quick Win Pilot E-Services (Service
Oriented Architecture (SOA) -Based Business
Process Management (BPM))   June 2nd to 21st
2012 Amman- Jordan Day 2 Present by
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Agenda
Time Topic
900 BPM Overview
1000 Oracle BPM BPEL
1100 Coffee Break
1130 Oracle Human TaskOracle Business RulesOracle BAM
130 Luch Break
230 Oracle ADF
300 SOA Guidelines Best Practices
400 Coffee Break
415 SOA Guidelines Best Practices
500 Case Study
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Business Process Management ????? ?????? ???????
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What is BPM

• Business Process Management is a generic term,
  that encompasses the techniques, structured
  methods, and means to streamline operations and
  increase efficiency.
• BPM techniques and methods enable you to identify
  and modify existing processes to align them with
  a desired (improved) future state.
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  ?????????? (???????) ???????.

5
Business Process Management (BPM)
Software and strategy for modeling, automating,
managing and optimizing business processes across
organizational divisions, systems and
applications. ??????? ??????????? ??????? ???????
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Process
People
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Principles of BPM ????? ????? ?????? ???????

• Organize around outcomes not tasks
• Correct and improve processes before
  (potentially) automating them
• Establish processes and assign ownership
• Standardize processes across the enterprise
• Enable continuous change
• Improve existing processes, rather than build
  radically new or perfect processes

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  ????? ?? '??????.

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Typical Business Drives ???????

• Reduce staff and office overhead numbers
• Process business critical activities faster
• Reduce the number of errors and exceptions
• Reduce overall IT costs
• Reduce duplications
• Increase visibility into operational efficiencies
  and bottlenecks
• Reduce business risks
• Improve customer service and retention

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8
Business Analysis ????? ???????

• No business process improvement or change
  activity can be undertaken without the use of
  business analysts and/or business analysis
  techniques
• You must never attempt to change a business
  process without first analyzing the business
  impact of the change in detail
• Most people think they understand the techniques
  of analysis (e.g., requirements gathering), but
  few actually do
• Most projects failures do not stem from
  technology
• Rather, a lack of insight, stakeholder support or
  planning -- all things that are the focus of
  business analysts!

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Business Process Analysis ????? ?????? ???????

• Most common starting point is when something is
  not right in the organization
• A meta problem there are duplicative processes
  and information across departments
• A business problem exception rate is too high
• A micro problem some user interface screens are
  confusing
• Business Analyst needs to
• evaluate the situation from various angles and
  identify core issues
• review any documentation, interview workers
• flowchart/document current process
• recommend improvements
• When to use When you have already clearly
  identified a specific process or process for
  improvements

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Benefits of BPM ????? ????? ?????? ???????
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BPM SOA
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Success Depends on Business Impact and Process
Complexity?????? ????? ??? ??? ??????? ???
??????? ???? ??? ????? ???????
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Oracle BPM
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Oracle BPM Solution Components
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Unified Process Foundation

• Unified engine BPEL, Rules, Human Workflow to
  support ALL types of processes
• Business catalog A registry of services and
  objects that enables IT to provide prewired
  processes and human tasks to be assembled in
  Process Composer
• End-to-end management monitoring -Find faults
  that have happened anywhere in the system and
  take corrective action
• Integration Services Adapters, UDDI integration,
  CEP integration, BI action framework integration,
  Identity management integration
• Scalable architecture From simple to complex
  tasks, and large volumes of transactions

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Unified Runtime Platform ???? ????? ?????

Worklist
Process Portal
MS Office
BAM, BI
BPEL
BPMN 2.0
Human Task (BPEL4People)
Business Rules
Process Core
BPEL
Business View
SCA
BPM Server
Enterprise Manager
BPM (with Business and IT view)
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Oracle Business Process Execution Language BPEL
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What is BPEL

• Business Process Execution Language
• BPEL is an open industry standardhttp//docs.oasi
  s-open.org/wsbpel/2.0/wsbpel-specification-draft.h
  tml
• Oracle has made supported extensions to BPEL
• Human Workflow Service Engine
• Database Interfaces
• Applications Adapter
• SOA based (Service Oriented Architecture) BPEL
  allows for the integration of Web Services into
  end-to-end processes.
• These BPEL processes can themselves be a Web
  Service.
• BPEL is far more powerful than Workflow so keep
  an open mind as we all move through this
  transition.

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BPEL Features

• Supports Synchronous Asynchronous Transactions
• Flow Control?????? ?? ??????
• Compensating Transactions????????? ?????????
• Data Manipulation using XPath, XSLT, and Xquery
• Human Workflow
• Routing/Assignments ????? / ?????
• Notifications ???????
• Nomination, Delegation and Reassignment ??????
  ????? ?????? ?????
• Escalations ???????
• JSP Forms?????
• Work List Application????? ???????
• Comments and Attachments????????? ? ????????
• Audit Trail???????? ????????

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BPEL Process in JDeveloper
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BPEL Mapping / Transformation
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BPEL Console
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BPEL Console Process Flow
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Human Task Flow ????????? ???? ????? ???? ????
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Human Task
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Human Task

• A BPEL process invokes a special activity of the
  human task type when it needs a human to perform
  a task.
• The process waits for the task to complete.
• There is metadata associated with the task that
  is used by the human task service component to
  manage the lifecycle of the task
• Who performs the task
• Who are the other stakeholders
• When must the task be completed
• How do users perform the task,
• The human task service component uses an identity
  directory, such as LDAP, to determine people's
  roles and privileges.
• The human task service component presents tasks
  to users through a variety of channels
• Worklist Application
• Worklist Portlet
• Notifications email, phone, SMS, etc.

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Work List????? ???????
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Human Task Features
Flow Patterns Routing Policies
Flow Patterns Routing Policies
Escalation Notifications
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Workflow Services
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Oracle Business Rules ????? ??? ?????
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Business Rules????? ??? ?????

• Business rules are statements that describe
  business policies or describe key business
  decisions.
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  ?? ??? ?????? ??????? ????????.
• Examples
• Business policies such as spending policies and
  approval matrices.
• Constraints such as valid configurations or
  regulatory requirements.
• Computations such as discounts or premiums.
• Reasoning capabilities such as offers based on
  customer value.

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Business Rules Declarative Rules
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Business Rules Decision Table
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Oracle Business Activity Monitor BAM ????? ????
???????
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Business Activity Monitor - BAM

• Oracle BAM provides a framework for
• Creating dashboards that display real-time data
  inflow.
• Creating rules to send alerts under specified
  conditions.

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Business Activity Monitor - BAM

• Data and Event Collection The Oracle BAM
  provides mechanisms to collect event and data
  information from various sources, and it is
  integrated with Oracle BPEL Process Manager to
  link process-related events in real time.
• Event Analysis This allows the filtering and
  analysis of event-based information in line with
  the KPI information set by the users.
• Intuitive Dashboards This allows detailed
  reports regarding the process to be available to
  the users as per their requirements. It allows
  data from various sources to be made available
  using intuitive dashboards, which a user can use
  to take decisions or set customized alerts.
• Real Time Alerts The Oracle BAM provides the
  capability for setting alerts in case a business
  process is performing outside the range of
  acceptable standards.

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Oracle Applications Development Framework ADF
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Oracle Application Development Framework (ADF)

• Is an end-to-end Java EE framework that is
  extensible
• Utilizes and adds value to the Java EE platform
• Abstracts Java EE complexity
• Provides declarative and visual development
• Enables developers to focus on the application,
  not the low-level infrastructure
• Creates reusable and maintainable code
• Uses metadata, simplifying the basic task of
  wiring user interfaces to services
• Implements Java EE best practices and design
  patterns, including MVC

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The Model-View-Controller Design Pattern
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Implementing MVC with the ADF Framework
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Types of ADF Business Components
StorefrontAM
CustomerEO
CustVO
Customer
CustomerOrder
OrderEO
OrdVO
AllOrders
LineItemEO
View ObjectsandView Link
Application Modulewith View Object Instances
Entity Objects and Associations
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SOA Guidelines Best Practices ??????? ?????????
? ???? ?????????
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Understand Your Organization
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Start with Business First????? ???????? ????

• Do not try to boil the ocean.
• Focus on what is strategically important --- NOW!
• Front End E-Services first
• Regulations Compliancy
• E-Government Coverage
• Near-term focus, grow scope over time

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  ????? ?????

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Be Flexible???? ????????

• Executives will probably never, ever, use EA
  models but they will always need the outputs
• Provide what they need in a form that they like
• Recognize Business Architecture for business
  planning is an emerging discipline
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  ???????? ????.
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• ???????? ???????? ?????? ??????? ???? ???????
  ????.

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SOA Guidelines

• Align architecture principles across lines of
  business by creating reference architectures
• Centralize the creation of standards, policies,
  and processes
• Select technical solutions and vendor partners
  that adhere to industry standards
• Establish an enterprise data management function
  to define and monitor enforcement of data
  governance across governmental entities.
• Enforce security policies at the data service
  layer with declarative policy definition
  centrally
• The SOA approach should focus on high-value
  business processes
• EA and SOA should be driven by multiyear
  strategic plans that integrate business and IT
  goals
• Provide enterprise SOA training for managers and
  stakeholders as well as architects, developers,
  PMs, BAs, and QAs
• Utilize a service registry to catalogue existing
  services and define processes to identify and
  submit potentially sharable services

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SOA Guidelines

• Centralize SOA operations and support until
  greater maturity is realized
• Deploy a Web services management solution for
  runtime policy enforcement through distributed
  policy enforcement points
• Establish SOA goals and strategies that are
  tightly aligned with the business
• Establish SOA goals, standards, policies, and
  procedures proportionate to your SOA maturity
• Define clear metrics that are obtainable and can
  show your progress in maturing your SOA and EA
  efforts
• Put repeatable and well-defined governance
  processes in place and capture metrics
• Automate as many of the governance processes and
  collection of metrics as possible
• Use a multiyear financial strategy to justify SOA
  investments
• Consider central funding for services that are to
  be used across departments

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Service Design Best Practices

• Service Size Granular and not complicated
• Self Contained and reflects a real life service
  rendered to consumers
• Very well defined interface and contract
• Stick to WS Interoperability standards and data
  types
• There is no versioning support in WS. You need
  to add version number to the Service namespace to
  make it part of the name.
• Do not use code generation tools to generate a
  service interface. Always start with building the
  service interface first.
• Internal Error Handling and Logging is essential
• Clearly document the transaction behavior of the
  service

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Enterprise Message Data Model

• Canonical Data Model

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Composition vs. Orchestration

• Oracle SOA Suite SCA-based architecture is all
  about composition of components together into an
  integrated circuit that might well be part of a
  bigger application.
• Orchestration concerns the control of a process
  across multiple systems and people. That control
  involves branching, state management and human
  task flows.
• One should use SOA composite for composition and
  BPEL for process orchestration.

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BPEL Best Practices

• BPEL is for orchestrating services and should not
  be used to add complex business logic. This
  should go into the service layer.
• Simplify your BPEL process as much as you can for
  easier change in the future.
• Create scopes for each step of the flow in the
  process so as to make it modular. This will help
  in creating local variables within that scope.
  Use Global variables only when required.
• Adopt naming standards and comply to it. This
  should be part of the governance strategy.
• It is good practice to have a Mediator in the
  Composite. Try to get most of the transformations
  done by the Mediator.
• Have all the business rules implemented by the
  Oracle Business Rules.
• Handle all the exceptions, provide notifications,
  and recover errors if needed.
• Take care of transactions
• Apply compensating transaction where applicable

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Error Exception Handling

• Define policies for handling faults in a loosely
  coupled manner. It externalizes the
  fault-handling mechanism from process
  implementation.
• Use fault logging and notification.
• Catch faults that should be handled by the
  business process to take a corrective action.
• Re-Try the process after correcting actions have
  been taken.

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Logging

• Attaching the Log PolicyWith a logging policy
  you can extend logging with exact entries with
  the contents of the messages coming in to and
  flowing out of the composites and components.
• Setting the Name of a Composite
  InstanceDistinguish instances by dynamically
  assigning a meaningful name to an instance of a
  composite.
• Composite SensorsComposite sensors make tracing
  easy by allowing you to expose information from
  within composite instances. These sensors are
  typically used to expose the data enable search
  of the instances.

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General Guidelines

• Use technology to simplify business process and
  make it more efficient.
• Never over use technology for the sake of being
  trendy.
• Gradual and multi-stage implementation is the key
  to any successful Enterprise IT project.
• Align your technology selection with the vendors
  technology roadmap

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Case Study Greater Amman Municipality
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Integrating EBS with Legacy Systems
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Sample BPEL Process
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Customer Data Hub CDH

• 13 Source Systems Integrated with CDH
• Customer Data Size
• 2 Million Person records
• 100 Thousands Organization records
• Primary Customer Source of Truth Data Sources
• EBS Customers Suppliers
• Property Tax (???? ????????)
• Traffic Tickets (???? ??????? ?????)
• Vocational Licenses (???? ??? ?????)
• CRM

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Transaction Viewer Source Systems

• Oracle EBS (Dr/Cr)
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Technical Architecture Integration
??????? ?????
????????

• SOA Based Integration
• Business Event Triggered
• Supports bulk load
• Bi-Directional Synchronization
• Technologies
• DB Adapters
• Business Events
• Oracle Apps Adapter
• WebServices
• PL/SQL
• JAVA, JDBC,
• Oracle RDB Based spoke systems
• Integration Error Handling, Reporting, and
  Recovery

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Oracle SOA Suite
CDH
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Customer Transactions Viewer
Sample Transactions Viewer (Double Click)
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• Thank You!