Chapter 12 Enterprise Computing

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Chapter 12 Enterprise Computing
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What is Enterprise Computing?
Large organization such as multinational
corporation, university, hospital, research
laboratory, or government organization
Requires special computing solutions because of
its size
Enterprise computinguse of computers in
networks that encompass variety of operating
systems, protocols, and network architectures
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• Enterprise manages large amounts of information
  over an extensive geographical area and disparate
  groups of people

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How are enterprises organized?
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• What are the four categories of users?

Executive managementstrategic decisions
Middle managementtactical decisions
Operational managementoperational decisions
Nonmanagement employeeson-the-job decisions
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4 Management Activities
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Enterprise divided into operating entities called
functional units.
Manufacturing
Engineering or Product Development
Accounting andFinance
HumanResources (HR)
Distribution
Sales
Marketing
InformationTechnology
Customer Service
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Human Resource Information Systems

• Manages human resources function
• Employee relationship management (ERM) system
  facilitates communication with employees

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Accounting and Finance Information Systems
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CAD, CAE, CAM

• CAD--Uses special software to aid in product
  design
• Computer-aided engineering (CAE) uses computers
  to test product designs
• CAM--Use of computers to control production
  equipment

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Marketing Information Systems

• Central repository for marketing tasks
• Market research system analyzes data gathered
  from surveys

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Distribution Systems
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Customer Interaction Management

• Manages interactions with customers

• Telephone calls
• E-mail
• Web interactions
• Instant Messaging sessions

• Customer relationship management (CRM)
• Manages information about customers,
• interactions with customers, past purchases,
• and interests

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Enterprise Resource Planning

• Provides software applications to coordinate
  activities of functional units

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Portals

• Collection of links, content, and services
  presented on Web page
• Designed to guide users to information they are
  likely to find interesting for a particular job
  function

p. 443 Fig. 12-16
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Extranet
Portion of network that allows customers or
suppliers to access parts of enterprises intranet
Replaces or supplements existing EDI systems
EDI (electronic data interchange)Set of
standards that controls transfer of business data
among computers
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Virtual Private Network (VPN)

• Provides secure connection for user connecting to
  company network server using Internet

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Enterprise Hardware--RAID

• Redundant array of independent disks
• Group of two or more integrated hard disks
• More reliable than traditional hard disks

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Network Attached Storage (NAS)

• Storage area network (SAN) is a high-speed
  network that provides storage to other servers

• Server that provides storage to users and
  information systems

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Blade Server

• Sometimes called ultradense server
• Complete server on single card, or blade, rather
  than system unit
• Saves space, requires less maintenance, uses less
  energy, generates less heat, and is easily
  replaced or upgraded
• Blade server chassis holds many blades

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Technology Update

• RFID (Radio Frequency ID)
• October, 2004, FDA approved implantable radio
  frequency ID devices
• Current RFID
• Proximity cardsunlock doors
• University ID cards

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Electronic Product Codes

• Will replace UPC codes which identify maker and
  kind of product
• 96 bit code will give every item its own unique
  serial number
• Can be read at a distance through paper, fabric
  and plastic
• Walmart
• Top 100 suppliers will be required to put an RFID
  device inside every pallet or case delivered to a
  WalMart store as of January, 2005.
• Any HP product bought from WalMart may have EPC
  code

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Other Uses for RFID

• Wrist tags for
• Amusement parks
• Hospitals
• Schools
• Hospitals
• Patients will have wrist band that records name,
  gender, date of birth, chart number and
  electronic code for medical records
• Personnel can scan wrist band and verify correct
  patient ID

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Other Trends

• Gateway DVDDVD-R
• DVD player that can record TV as easily as VCR
• Less than 200
• Spammers being prosecuted
• Jeremy Janes10,000,000 emails per day on 16 high
  speed lines
• Grossed 750,000 per month pitching software,
  pornography, and work at home schemes
• Typically monthreceived 10-17,000 credit card
  orders
• Tapped into users of AOL and ebay
• Sentenced to 9 years

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Cell Phone TV (2007)

• Texas Instruments
• Hollywood chip that will decode and display
  digital TV on cell phones

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OQOUltra personal computer

• Fully functional Windows XP computer
• 1 GHz processor
• 20 GB hard drive
• 256 MB of RAM
• Color display
• Wireless with Fire Wire and USB ports
• Weighs 14 oz.