ETSI Technical Committee Human Factors July, 2004)

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ETSI Technical Committee Human Factors
July, 2004)
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Technical Committee Human Factors (TC HF)

• Responsible for human factors issues in all areas
  of telecommunications
• Responsibility to ensure ETSI takes account of
  the needs of all users, including those who are
  older, younger or disabled
• Produces standards, guidelines and reports that
  set the criteria necessary to ensure the widest
  possible accessibility of converging information
  and communications technologies
• Chairman Stephen Furner (British
  Telecommunications)
• Vice Chairmen Bruno von Niman (ITS)
  Mike Pluke (Castle Consulting)
  Lutz Groh
  (Siemens)

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The eEurope Initiatives

• Launched by the European Commission in 2000
  eEurope 2002 An Information Society For All
• Intended to accelerate positive change in the EU
• Building on this success, in June 2002 the
  initiative was extended into eEurope Action Plan
  2005
• TC HF very successful in applications aligned
  with the eEurope Action plan, resulting in
  successful funding and deliveries

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Address the needs of all users
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Erkki Liikanen

• European Commissioner responsible for Enterprise
  and Information Society (until July, 2005)
• We should aim for all citizens to be able to
  use electronic communications, whether they have
  less digital skills, are living in remote
  regions, have less income, or have special
  physical or mental needs. Everyone should share
  the benefits of the Information Society in terms
  of access to services and of greater choice,
  lower prices and higher quality.
• ESO Conference, 2003

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eEurope activities involving ETSI

• Standardisation in
• VoIP
• Secure networks
• Electronic signatures
• Digital rights management
• End user aspects TC Human Factors
• Inclusive design and accessibility (children,
  elderly, disabled)
• Mobile (terminal and service) user experience
• Multimodality
• Universal addressing in converging networks

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HF Specialist Task Forces (STF)

• - 180 Standards for Universal Communications
  Identification (UCI) Solutions
• - 181 Requirements for Assistive Technology
  Devices in ICT
• - 182 Generic Spoken Commands for ICT Devices and
  Services
• - 183 Guidelines on the Multimodality of Icons,
  Symbols and Pictograms
• - 184 Guidelines for ICT Products and Services
  Design for All
• - 199 UCI for Next Generation Networks
• - 200 Maximizing the Usability of UCI-based
  Systems
• - 201 Access to ICT by Young People Issues and
  Guidelines
• - 202 Alphanumeric Characters in European
  Languages Sorting Orders and Assignment to
  the 12-key Telephone Keypad
• - 203 Human Factors of Work in Call Centers
• - 204 Multimodal Interaction, Communication and
  Navigation
• - 230 UCI to Improve Communications for Disabled,
  Young and Elderly
• - 231 Guidelines for Generic UI Elements of
  Mobile Terminals and Services

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STFs recently started (March 2004)

• Telecare, STF264
• User profile management, STF265
• Childrens ICT guidelines (part 2), STF266
• DUST (Duplex Universal Speech and Text), STF267

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STFs under final negotiation

• Drafts
• Enabling Users for Mobile e-Services
• Access Symbols for digital TV
• Person-to-Person Videotelephony
• Guidelines for Multicultural issues in ICT
• expect more in 2005!

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Promotion and dissemination (completed)

• Press releases
• Numerous papers, presentations and articles
• Mobile Voice 2002
• ESO Accessibility Conference 2003
• Human Factors in Telecommunications 2001, 2003
• 3G World Congress 2003
• World Handset Forum 2003
• ACM CHI 2004
• Mobile Human Computer Interaction 2002, 2003
• European Medical Biological Engineering
  Conference 2002
• Telektronikk 2002, 2004
• VON Europe 2004
• etc.
• ETSI eEurope brochures

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STF231 Guidelines for generic mobile terminal
and service user interfaces

• Contracted experts performing the work
• Ericsson/ITS (Lead), Nokia, Siemens, Sony
  Ericsson and (Telenor/independent consultant)
• In Industry Reference Group
• Motorola, Orange, TeliaSonera, Vodafone, Orange,
  RNIB/RNID, Fundacion ONE, et cetera
• Takes into account work previously
• performed in ETSI (and ITU-T,
• CEN/CENELEC and ISO/IEC)
• Open, implementation-oriented work
• Draft ETSI Guide approved in June 2004
• ETSI Guide published in September
• Impacting 1.3 billion users!

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STF231 activities

• Build industry consensus
• September, 2003 Mobile HCI Workshop
• October, 2003 First Industry Consensus Workshop
  (press release)
• November, 2003 3G World Congress presentation
• November, 2003 World Handset Forum presentation
• December, 2003 Human Factors in Telecom pres.
• April, 2004 CHI 2004 presentation
• May, 2004 Final Consensus Workshop
• May, 2004 DATSCG presentation
• September, 2004 World Telecommunications
  Congress presentation
• November, 2004 3G World Congress 2004
• IMPACT candidate
• press release,
• presentation package (brochure )

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STF 230 Using UCI systems to improve
communications for disabled, young and elderly
people

• Earlier STF work proposed and defined a Universal
  Communications Identifier (UCI)
• The UCI helps people control how they communicate
  across all current and future communications
  services and provides them with reliable ways
  to identify who they are communicating with
• Identify how these capabilities can be targeted
  at aiding disabled, young and elderly people (who
  are often excluded from effectively using
  communications services)
• Interviews and questionnaires were done with
  people representing the needs of the above groups
• An ETSI Guide giving guidelines on additions to
  and usage of UCI was produced

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STF230 downstreaming

• An ETSI/eEurope leaflet on UCI was produced in
  order to help the STF communicate with
  non-technical bodies this has been very widely
  distributed
• The work of STF230 was presented to an audience
  of Human Factors experts from major
  telecommunications companies in the form of 2
  papers at the 19thth Human Factors in
  Telecommunications Symposium (2003) in Berlin
• A presentation on UCI was given at the VON Europe
  2004 (Voice over IP) conference (London, June
  2004)
• An article about UCI will be published shortly in
  Telektronikk (a publicly distributed Telenor)

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STF230 planned downstreaming

• TISPAN has agreed to have a Birds of a Feather
  session at its September meeting to determine how
  TISPAN can support the introduction of UCI
• UCI has recently been mentioned on the IETFs
  ENUM mailing list as being an important area that
  should be investigated (ENUM is an IETF
  standard that defines how a single telephone
  number can be used to contact a person using a
  number of different communications services)
• No current funded work on UCI so support to other
  bodies (in ETSI and outside) showing interest in
  UCI is difficult to achieve
• Requirements on IMPACT
• Further publicity may be required
• Multimodal demonstrator?

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STF264 Telecare solutions (end user aspects)

• Demand from customers for ICT services on the
  integrated potentials offered by new narrow- and
  broadband, fixed and mobile technologies (GSM,
  GPRS, IP, UMTS), to support delivery of care
  services
• Supported independence through the delivery of
  care services through public and private networks
  will give vulnerable customers greater access to
  an independent life within the wider community
  and reduce the need for institutional care
• This is not exclusively services for older
  members of the community it includes young
  people who need care at home, permanent heart
  monitor wearers, pregnant women, etc.

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STF264 Telecare solutions (end user aspects)

• Intelligencia Ambiental 2004
• UBICARE 2004
• National workshops in Spain, Sweden, Norway and
  UK in 2004 (Q3/Q4)
• 3G World Congress 2004
• ETSI workshop in 2005
• IMPACT candidate
• press relesse,
• presentation package (brochure )

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STF 265 User Profile Management

• User profiles - increasingly important for
  customisation of terminals and services to
  provide efficient communications.
• Proper user profile management will be critical
  to the universal acceptance and success of new
  and advanced communication services.

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Events - presentations and leaflets
STF 265 User Profile Management

• Leaflet Opening up the Information Society to
  All - Human Factors in Telecommunications - ETSI
  and eEurope, 2003
• info about STF on User Profile Management
• AT9 at ETSI Sophia Antipolis
• 21 April 2004 presentation by STF leader
  Françoise Petersen
• MESA8 in Denver
• 27 April 2004 presentation by Walt Brown
• TISPAN3 at ETSI Sophia Antipolis
• 28 April 2004 mid-plenary presentation by
  Françoise Petersen
• VON Europe 2004 Conference Expo in London
• 7 June 2004 , leaflets distributed and
  discussions on user profile management allowing
  easier adoption of advanced services, by Mike
  Pluke

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External contacts/events
STF 265 on User Profile Management

• 21 October 2004, workshop planned
• would be good to promote this event, possibly
  co-ordinated with promotion of the ETSI-Casa Nova
  workshop on Digital Home HF, 22 October
• Workshops and presentations at different events
  to be planned
• we would appreciate help to promote these events
• IMPACT candidate
• press release,
• presentation package (brochure )

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STF 266 Guidelines for access to ICT by children

• Presentation was made at the recent DATSCG
  Meeting
• CHI2004 in April in Vienna
• Web-based discussion forum set up at
  http//dewey.computing.dundee.ac.uk/forums/index.p
  hp?showforum6
• Workshop on "Human Factors Guidelines for the
  design and use of ICT by children" on June 21-22
• ETSI colloquium
• Paper at Digital Generations Conference in London
  in July 2004 "Children - Masters of Technology?
• Workshops in Norway and UK
• 2005 Workshop
• IMPACT candidate
• press release,
• presentation package (brochure )

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STF267 Duplex Universal Speech and Text

• Set out requirements for a Duplex Universal
  Speech and Text (DUST) protocol that would
  provide enhanced real time text and speech
  conversation for all users
• To facilitate the compatibility of
  telecommunications text and videophone equipment
  for all people in Europe and across the World and
  let deaf people into the mainstream community

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STF267 External contacts

• Project introduced at London Conference Magic
  Dust Beyond the Textphone A seminar
• Interest received from over 75 Stakeholders
• Access to the Information Society for deaf and
  hard of hearing people organised by RNIB in
  Brussels
• Seminar entitled "Is anyone answering Now?
  Organised by Hearing Concern and PhoneAbility in
  London
• Conference on disability access issues in IP
  based services organised by FCC in Washington
  Presented paper on work
• IMPACT candidate
• press release,
• presentation package (brochure )

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User-oriented handling of multicultural issues in
broadband and narrowband multimedia communications

• New STF work to start October 2004

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Rationale, scope, tasks

• The eEurope programme envisages widespread
  availability of online public services
• European citizens and visitors to Europe come
  from a very wide range of different cultures
• There are two major requirements
• to avoid users having to manually select from a
  long list of different versions of a service each
  time they use one
• to support those introducing services by not
  expecting them to produce variants of the service
  for every possible different culture
• The proposed work addresses these issues by
  identifying ways in which services can access a
  users language and other cultural preferences/
  abilities and deliver a service variant most
  suited to those preferences/abilities

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Planned liaison/downstreaming activities

• It is proposed to involve the cultural
  localisation community in the work of the STF
• This will include
• a number of ISO and CEN committees working in the
  field of cultural issues related to ICT services
• LISA (the Localization Industry Standards
  Association)

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Expectations from ETSI PR

• The STF, like previous STFs, would benefit from
• high quality leaflets which give a relatively
  non-technical description of the proposed work of
  the STF
• press releases corresponding to the start of the
  STF and to key outputs of the STFs work
• The availability of the above would facilitate
  successful initial contacts with individuals and
  organizations that could benefit the work of the
  STF