Section 508 Networx Universal, Enterprise Contracts

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Section 508Networx Universal, Enterprise
Contracts Federal Relay
December 03, 2008
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Background

• FTS 2001 Contracts Sprint and MCI (1998 and 1999)
• Traditional Telecom and Data Services
• Limited access to end user equipment (use
  Schedules and GWACs)
• Bridge Contracts awarded in 2006 (Sprint and
  Verizon)
• Crossover Contracts allowed local Metropolitan
  Area Acquisitions (MAA) contracts into the long
  distance and long haul data environment.
• Local Service Agreements (LSAs) Regional
  Contracts
• Expiration of FTS2001, MAA and other local
  service contracts drives Networx.

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Networx Awarded 2007

• Two Contracts
• Universal and Enterprise
• Universal (Qwest, ATT and Verizon)
• Enterprise (Qwest, ATT, Verizon, Sprint and
  Level 3)
• Universal offers 37 mandatory services and 12
  optional
• Enterprise offers 10 mandatory services and 41
  optional
• To learn more please visit the GSA portal at
  www.gsa.gov/networx

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Ordering from Networx

• Agencies have assigned Transition Managers
• Fair Opportunity process must be followed
• Orders must be placed by a Designated Agency
  Representative
• Work with your agency TM and Contracting officer
  when developing your requirements
• You can not purchase equipment Service Enabling
  Devices (SEDS) without subscribing to services
  through Networx

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Section 508, 1998 amendment to the Rehabilitation
Act requires agencies to make their information
technology accessible to persons with
disabilities. Specific section 508 requirements
are presented in Section C.6. TheNetworx
contractor shall ensure that services delivered
support Federal Agencies as required to comply
with Section 508, 1998 amendment to the
Rehabilitation Act.
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Telecommunications Policy Infrastructure

• Increasingly, telecommunications policy and the
  national
• telecommunications infrastructure are being
  impacted by the
• convergence of telecommunications and information
  technology. Thus,
• policy directives in the areas of Electronic
  Government (E-Gov),
• Enterprise Architecture development, and
  Information Assurance, for
• example, may also have implications for
  telecommunications
• infrastructure. Additional policy requirements
  may be identified to the
• contractor. If contract modifications are
  required to meet new
• government-specific requirements, the contractor
  shall submit to the
• Administrative Contracting Officer (ACO) a
  technical approach and
• schedule for proposing these modifications within
  30 calendar days
• after notification of the requirements.

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Networx Section C 508 Requirements

• C.6.1 Background
• Section 508 is the statutory section of the
  Rehabilitation Act of 1973
• that requires federally procured Electronic
  Information Technology
• (EIT) to provide disabled federal employees with
  access to and use of
• information that is comparable to information
  provided to nondisabled
• federal employees (EIT is defined in FAR 2.101).
  Section 508 also
• requires federal Agencies to provide disabled
  public citizens with
• access to and use of information that is
  comparable to information
• provided to nondisabled public citizens. See
  www.section508.gov for
• additional information.

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Networx Section C 508 Requirements

• C.6.3 Section 508 Applicability to Technical
  Requirements
• The Technical Requirements section (Section C.2)
  of the Contract
• identifies the technical provisions for Networx
  services used by an
• Agency to execute mission operations. Services
  that execute mission
• operations shall meet the relevant provisions of
  Section 508, Subparts
• B, C, and D as identified in paragraph C.6.4 or
  shall provide equivalent
• facilitation.

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Networx Services for Subpart B, Technical
Standards, paragraph 1194.21, Software
Applications and Operating Systems

• Call Center/Customer Contact Center Services
  (CCS)
• Cellular/PCS (CPCS)
• Collaboration Support Services (CoSS)
• Converged IP Services (CIPS)
• IP Telephony Services (IPTelS)
• Managed E-Authentication Services (MEAS)
• Multi-mode Wireless LAN Service (MWLANS)
• Paging (PagS)
• TeleWorking Solutions (TWS)
• Unified Messaging Services (UMS)
• Web Conferencing Service (WCS)

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Networx Services for Subpart B, Technical
Standards, paragraph 1194.22, Web based Intranet
and Internet Information and Applications

• Call Center/Customer Contact Center Services
  (CCS)
• Cellular/PCS (CPCS)
• Collaboration Support Services (CoSS)
• Converged IP Services (CIPS)
• Incident Response Service (INRS)
• Internet Facsimile Service (IFS)
• IP Telephony Service (IPTelS)
• IP Video Transport Services (IVTS)
• Managed E-Authentication Services (MEAS)
• Managed Tiered Security Services (MTSS)
• Paging Service (PagS)
• Secure Managed Email Service (SMES)
• TeleWorking Services (TWS)
• VOIP Transport Service (VoIPTS)
• Web Conferencing Service (WCS
• Unified Messaging Services (UMS)

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The relevant provisions of Subpart B, Technical
Standards, paragraph 1194.23, telecommunications
Products, shall apply to the following Networx
services

• Call Center/Customer Contact Center Services
  (CCS)
• Cellular/PCS (CPCS)
• Combined Services (CS)
• Converged IP Services (CIPS)
• IP Telephony Services (IPTelS)
• Land Mobile Radio Service (LMRS)
• Paging Service (PagS)
• Voice Services (VS)
• TeleWorking Services (TWS)
• Toll-Free Service (TFS)
• Unified Messaging Services (UMS)
• VOIP Transport Service (VoIPTS)

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Networx Services for Subpart C, Functional
Performance Criteria, paragraph 1194.31, shall
apply to the services identified in paragraphs
C.6.4 of the Networx Universal Enterprise RFP.
One of the two capabilities below must be
selected

• 1. Support for assistive technologies used by
  disabled individuals.
• 2. At least one mode of operation and information
  retrieval that
• a. For blind users, does not require vision.
• b. For vision impaired users, does not require
  visual acuity greater than 20/70.
• c. For deaf users, does not require hearing.
• d. For hearing impaired users, does not require
  enhanced auditory capability.
• e. For users with no speech capability or with
  impaired speech, does not require user
• speech.
• f. For users without fine motor control or
  simultaneous action capability, does not
• require fine motor control or simultaneous
  action and is operable without limited
• reach and strength.

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Networx Services for Subpart D, Information,
Documentation, and Support, paragraph 1194.41
applies to the services identified in paragraphs
C.6.4.1, of the Networx Universal and Enterprise.

• Call Center/Customer Contact Center Services
  (CCS), Cellular/PCS (CPCS),
• Collaboration Support Services (CoSS), Combined
  Services (CS), Converged IP
• Services (CIPS), Incident Response Services
  (INRS), Internet Facsimile Service (IFS),
• IP Telephony Services (IPTelS), IP Video
  Transport Services (IVTS), Land Mobile
• Radio Service (LMRS), Managed E-Authentication
  Services (MEAS), Managed Tiered
• Security Services (MTSS), Multi-mode Wireless LAN
  Service (MWLANS),
• Paging (PagS), Secured Managed Email Services
  (SMES), TeleWorking Solutions
• (TWS), Toll-Free Service (TFS), Unified Messaging
  Services (UMS), Voice Services
• (VS), VOIP Transport Service (VoIPTS), Web
  Conferencing Service (WCS)

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Section 508 Provisions Applicable to Reporting
and Training Requirements

• The Governments information reporting
  requirements are addressed in the
• Management and Operations section (Sections C.3.2
  through C.3.9) and in the
• Technical Reporting section (Section C.7) of the
  Contract. Required information shall
• be reported via the Internet, email, or
  telephone. Services providing the required
• information shall meet the relevant provisions of
  Section 508, Subparts B, C, and D or
• shall provide equivalent facilitation. Training
  requirements are outlined in Section
• C.3.7.2. Training shall be delivered via meeting
  and briefings, classroom, seminars,
• instructor-led and non-instructor on-line web
  based self study, and manuals or desk top
• guides. For training delivered via meeting and
  briefings, classroom, and seminars,
• assistance such as signers and Braille products
  shall be provided to disabled trainees
• when requested in advance by the Government. For
  training delivered via instructor-led
• and non-instructor on-line web based, the same
  capabilities provided for Internet
• reporting shall be provided to disabled trainees.
  For self study and manuals or desk top
• guides using audio/video tapes, CD ROM, DVD.

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Process - Ordering Section 508 Services

• Services are subject to the Fair Opportunity
  process guidelines
• These are available at www.gsa.gov/networx in
  the Guides, Tools and Resources section

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Networx Unit Pricer available at
https//releasedprices.networx.gov/

• Capabilities Include
• Pricing all Networx CLINs
• Totaling multiple price queries
• Viewing and pricing associated CLINs of a
  particular service
• Choosing varying date ranges
• Downloading results
• TEXT ONLY INTERFACE is available for Screen
  Readers and users without JavaScript enabled

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Networx Universal/Enterprise Section 508
Assistance

• Networx Support Team (www.networxsupport.gov)
• Technology Service Manager (TSM)
• Transition Managers (TM)
• Designated Agency Representatives (DAR)
• Administrative Contracting Officers (GSA
  Agencies)
• Agency Chief Information Officer (CIO)
• GSA Networx Program Management Office (PMO)
• Section 508 Stakeholders (Hiring Officials,
  Supervisors, Federal Employees using EIT, etc.)

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Introduction to Federal Relay
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Federal Relay

• What is FedRelay?
• Overview
• History
• Service Offerings
• Benefits
• Contract Characteristics
• Agency Action
• Presentation
• GSA Team

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What is FedRelay?

• The Federal Relay Service (FedRelay) is a federal
  government service, which enables federal
  employees who are deaf, hard-of-hearing,
  deaf/blind, or have speech disabilities to use
  the federal telecommunication services.

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Overview

• FedRelay enables Federal employees to conduct
  official duties and the general public to conduct
  business with the Federal government and its
  agencies.
• FedRelay was established by Congress under Public
  Law 100-542, the Telecommunications Accessibility
  Act of 1988.
• FedRelay provides Communication Assistants and
  Video Interpreters who act as transparent
  conduits for the transmittal of information.

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Federal Relay Timeline
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Service Offerings

• Telephonically-Based Services
• TTY/Voice/ASCII (a.k.a. TRS)
• Captioned Telephone (CapTel)
• Speech-to-Speech (STS)
• Internet-Based Services
• Video Relay Service (VRS)
• Internet Protocol (IP) Relay
• Relay Conference Captioning (RCC)

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Benefits

• Performance Based and Operations Support
• Service flexibility allows customized
  solutions for agencys specific network
  requirements
• Access to new technologies offered on the
  commercial market
• Certification and Accreditation (CA) (FISMA)
• Section 508 Conformance

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Contract Characteristics

• Acquisition is a FAR Part 12 (commercial
  offerings)
• Term of contract will be five (5) years (two year
  base contract period followed by three (3), one
  (1) year option periods)
• Contract ceiling is 100M
• Agencies order by using task orders, billed
  directly by Sprint
• Agencies pay for FedRelay services based on usage

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Agency Action

• Work with your DAR or Contracting Officer to get
  a task order issued for services available
  through Federal Relay for your deaf and
  hard-of-hearing employees nationwide.
• Go to www.federalrelay.us for instructions.
• To obtain agency POCs, please go to
  www.gsa.gov/tsm
• Place task order for Federal Relay as soon as
  possible to avoid interruption of service

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FedRelay Presentation

• Thursday, December 4, at 2 p.m.
• Karl Ewan of Sprint will be providing a
  comprehensive briefing on FedRelay.
• Please attend

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Federal Relay GSA Team

• Ed Smith, Program Manager
• [phone] or ed.smith_at_gsa.gov
• Pat Stevens, COTR
• [phone] or patricia.stevens_at_gsa.gov

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Websites linked to Section

• www.gsa.gov/networx
• www.gsa.gov/networx/Section508
• https//releasedprices.networx.gov
• www.federalrelay.us

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Section 508 Panel

• Ed J. De Paoli, Director Voice Communications
  Division (IOWD)
• ed.depaoli_at_gsa.gov
• Ed Smith, Program Manager Federal Relay Services
  (FedRelay)
• ed.smith_at_gsa.gov
• Isabella Redding, Technology Services Manager
  (TSM)
• isabella.redding_at_gsa.gov

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• For additional information concerning the Networx
  Program contact
• Frank D. Tiller
• Networx Program Manager
• Director of Contract Development Division
• Office of Networx Services Program
• Federal Acquisitions Service
• 703-306-6872
• To obtain copies of this presentation send email
  to
• lynn.gillette_at_gsa.gov

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Questions?