When Oprah, The Today Show, Good Morning America, CNN, Fox News and dozens of other radio and TV shows need an expert on

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When Oprah, The Today Show, Good Morning America,
CNN, Fox News and dozens of other radio and TV
shows need an expert on Customer Service
who do they call?
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They call Americas most sought after speaker on
customer service and telephone skills.
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Nancy Friedman Founder and President of Telephone
Doctor, Inc. A St. Louis based international
customer service and communication skills
training company.
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Frequent guest on top TV and radio talk shows and
author of hundreds of articles in leading
newspapers and magazines.
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Nancy has achieved international success.

• Two-time Million Dollar Round Table (insurance
  industry), PCMA (Professional Convention
  Management Association) and NAMB (National
  Association of Mortgage Brokers) speaker

• Selected as one of the 25 Most Influential
  Business Women in St. Louis

• Has appeared on programs with such motivational
  giants as General Colin Powell, Lou Holtz, Bobby
  Knight and Ken Blanchard.

• Has appeared in the United Kingdom, Australia,
  Canada, Jamaica, Bermuda and Istanbul, Turkey.

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Nancy

• Has been delivering programs since 1983
• Has a professional theatrical background
• Is the Author of five best-selling books
• Is featured spokesperson in the popular
  Telephone Doctor video library

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There are no industry boundaries or job titles in
Nancys message. Managers, owners, sales and top
level executives have given high praise to
Nancys programs.
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Nancys topics include all six touch points of
communication

• Email
• Voice mail
• Phone
• Fax
• Snail mail
• Face-to-face

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Keynote and Workshop Titles

• How To Be An Island Of Excellence In An Ocean Of
  Mediocrity

• 10 Things Your Customers Wont Tell You (But
  Nancy will)

• 7 Keys To A More Positive Mental Attitude

• Sales From A To Z

• Hell Hath No Fury Like A Customer Scorned

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Nancy will make us look good!

• Shell leave our audience with practical and
  actionable techniques for bolstering their bottom
  line.
• Her style is dynamic and laugh-out-loud funny.
• Her feedback ratings are off the charts.

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Comments from meeting planners
I would recommend you to anyone in search of an
entertaining and knowledgeable professional
speaker. National Tour Association
The energy and information that you delivered in
your presentation is exactly what we want our
attendees to see and hear at an ACCA conference.
Our members are still raving about you. Air
Conditioning Contractors of America
By keeping attendees interested and involved,
you are able to deliver your message in a very
effective manner. We do lots of seminars and
training sessions and you are at the top of the
list in customer satisfaction. Cape Girardeau
Area Chamber of Commerce
You were able to cause a room full of
overworked, skeptical solo and small firm
practitioners to laugh out loud for over an hour
with your humorous antics and anecdotes. The
Missouri Bar
Ms. Friedman made our audience smile, laugh at
their foibles and learn how to improve their
business at the same timequite an
accomplishment! Orlando Regional Chamber of
Commerce
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Nancy makes it easy!
As Mrs. Low Maintenance shell only need

• a flip chart

• a microphone

• a bar stool (not for drinking)

• a small prop table

• AND OUR AUDIENCE!

Picture yourself here
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People go to meetings because they want and need
a business benefit.
Thats exactly what Telephone Doctor programs do!
Sales and Customer Service Its all they do!
They want to learn how to make more money for
their business.
They welcome information that contributes to
their sales growth.
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With these credentials, no wonder major
corporations, associations and chambers of
commerce around the world have chosen Nancy
Friedman to speak at their events.
Her presentations motivate, educate and entertain!
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Lets have our audience walk away feeling great
about themselves, their companies and their
customers!
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Lets call Nancy Friedman!
[phone] St. Louis, MO