annual maintenance service contract | amc cisco equipment | cisco amc service

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TieDot Technologies Pvt Ltd

• AMC (Annual Maintenance Contract)
• TieDot Technologies Provides AMC (Annual
  Maintenance Contract) on Cisco Routers, Cisco
  Switches, Cisco IP Phones, Cisco Firewall, Cisco
  interface modules and Memories undertakes to take
  AMC of the products. TieDot Technologies Provides
  AMC (Annual Maintenance Contract) on HP Servers
  and Dell Serves as mentioned in per the charges
  mentioned. This contract provides for free
  replacement of spare parts and periodical service
  to the subject equipment to the terms condition
  mentioned hereafter .The charges of AMC
  maintenance as follows
• 2) Product, Agreed Charges and Aging of the
  product.
• The charges are inclusive of applicable service
  tax, sales tax etc. The payment is to be made in
  advance.If contract is renewed before expiry 10
  discount will be given on the standard charges.

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• The standard charges are mentioned below .The
  charges will apply only on the basic purchase
  value without taxes etc.
• 15 If the product is not more than 2 years old
• 25 If the product is 2-4 years old
• 35 If the product is more than 4 years old
• The aging of the product will be decided based on
  the gap between the date of signing of the AMC
  contract and the date of the Invoice copy.
• Services covered by the contract charges are as
  follows
• 1) Two periodical visit per year during the
  period of contract mentioned overleaf when the
  subject equipment will be thoroughly checked ,
  cleaned , serviced and adjusted.
• 2) Any additional visit during the contract
  period as when required in the event of any
  breakdown / malfunctioning of the equipment on
  the intimation in this regard by the customer.
  How ever if during the visit it is found that the
  malfunctioning of the equipment was because of
  the negligence and nuisance caused by the
  customer, the visit charges will have to be
  payable extra as per the technician visit policy
  of the company.
• 3) Replacement of any defective part free of
  charge.

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• Conditions of the contract
• 1) The contract shall not cover the visit /
  replacement of the part under following
  circumstances.
• a) Damage caused to the equipment due to floods,
  fire, accident, Riots, breakage , misuse ,
  improper / negligence use / tempering etc.
• b) Damage caused to the equipment due to failure
  to observe the operating instructions and
  precautions as explained by the installation
  engineer.
• c) Defects due to use of non-recommended spares.
• d) Shifting of equipment on some other machine,
  reinstallation, and use of equipment for some
  other purpose, other than for what it has been
  bought for.
• e) Defects / failure resulting from service
  repairs done by person other than authorized
  representative of TieDot Technologies.
• 2) Since under the terms of this contract, the
  company is liable to supply you free replacement
  of spare parts in certain circumstances, sales
  tax wherever liable will be borne by TieDot
  Technologies.

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• 3) For repairs necessitating the removal of the
  subject equipment or any parts thereof, to M/s
  CbS Technologies, there shall be no additional
  charge for the labour. However, in such cases
  incidental expenses incurred like freight,
  packing, insurance, octroi etc. will have to be
  borne by the customer.
• 4) The equipment must be in good working
  condition and the same to be certified by the
  authorized representative before this contract
  becomes effective. The customer shall pay the
  necessary, which submit an estimate for approval.
  This clause does not apply if a contract is
  renewed from the next day of date of termination
  of the warranty period or previous contract
  period.
• 5) The equipment should be made available for
  servicing as when our Authorized service
  Technician calls on his periodical servicing
  visit. Failure to do so will be treated as a
  service rendered and so reimbursement of the
  expenses shall be due on this account.
• 6) Every visit by our Authorized Service
  Technician will be made within reasonable time
  from receipt of a complaint for breakdown of the
  equipment and will be made only during working
  hours of our Service Department no visits will
  be made on Sundays/ Holidays.

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• 7) The liability of TieDot Technologies shall be
  limited to providing service and replacing spares
  as covered by this contract and TieDot
  Technologiesshall not be liable for damages,
  death, injuries or any consequential damages of
  what so sever nature to any person or property,
  by use or operation of the product.
• 8) In order to enable TieDot Technologies. to
  discharge its obligation under this contract, the
  customer shall notify in writing any change in
  his address within 10 days of such change. In
  default whereof, TieDot Technologies shall not to
  be obliged to perform its obligations under this
  contract till it receives such intimation from
  the customer. In such an event the removal
  reinstallation of the subject equipment will be
  done at an additional cost as per the rates
  prevailing on that date.
• 9) This contract is neither terminable before the
  expiry period nor transferable in the event of
  resale/ gift to any other person.
• 10) Contract charges are payable by Cash or
  Cheque / DD favoring TieDot Technologies in
  advance and payment shall accompany the signed
  copy of the contract such payment shall be
  realized before the commencement of the contract
  period.

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• 11) Renewal of the service contract after expiry
  will be at the sole discretion of TieDot
  Technologies and depending upon the model/ age of
  the product.
• 12) It shall not be the responsibility of TieDot
  Technologies to send any reminder or any such
  communication to intimate the expiry or renewal
  of the contract. The onus of renewing the
  contract rests with the customer.
• 13) In the event of any complaint, please quote
  your name, address and the contract number to our
  office.
• 14) This contract sets out all the terms and
  conditions of which TieDot Technologies agrees to
  service the equipment and cancels and supersedes
  all prior agreements, undertakings or
  arrangements, oral or written between the parties
  on the subject matter.

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• Cisco Networking (AMC)
• TieDot Technologies offers comprehensive
  maintenance and professional services (AMC) for
  Cisco Routers. Cisco Switches, Cisco IP Phones,
  Cisco Wireless Controllers, Cisco Access Points,
  Cisco Security Firewalls and network interface
  module cords. We provide complete hardware care
  plan to support and maintain your companys Cisco
  network products for extending product life,
  increasing system reliability and investment
  protection.
• We are capable of meeting stringent SLAs as per
  customer business needs, cost effectively.
  Maximum uptime is the Single most critical
  requirement for most of the customers and the
  same is achieved through, Quick resolution of
  breakdowns and Preventive Maintenance.
• Availability of spare parts, Technical expertise,
  and proper coordination and support capabilities
  across wide range of Cisco products enables
  TieDot Technologies Services to provide maximum
  uptime.
• Our Help desk is the easy answer to tech support
  for your business. Its available to you 247,
  and covers all Cisco Products.

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• Cisco Router AMC
• TieDot Technologies offers comprehensive
  maintenance and professional services (AMC) for
  Cisco Router ISR 1900 , AMC Cisco Router ISR 2900
  , AMC Cisco Router ISR 3900 , AMC Cisco Router
  ISR 4000, AMC Cisco Router ISR 1100, AMC Cisco
  Router ISR 800, AMC Cisco Router ISR 900, AMC
  Cisco Router ISR 1800, AMC Cisco Router ISR 2800,
  AMC Cisco Router ISR 3800, AMC Cisco Router ASR
  900, AMC Cisco Router ASR 1000, AMC Cisco Router
  ASR 5000, AMC Cisco Router ASR 9000, 10000,
  12000, 7200 Series, 7600 Series
•  We provide complete hardware care plan to
  support and maintain your companys Cisco Routers
  for extending product life, increasing system
  reliability and investment protection.

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• Cisco Switches AMC
• TieDot Technologies offers comprehensive
  maintenance and professional services (AMC) for
  Cisco Switch Catalyst 2960, 3650, 3850, 9200,
  9300, 9400, 9500, 9600. Annual Maintenance (AMC)
  Cisco Nexus 2000, 3000, 5000, 9000, 7000 Series.
  Annual Maintenance (AMC) Cisco Industrial
  Ethernet 1000, 2000, 3000, 4000, 5000 Switches.
  Annual Maintenance (AMC) Cisco Switch Catalyst
  4500, 4900, 6800, 3560, 3750, 6500
•  We provide complete hardware care plan to
  support and maintain your companys Cisco Routers
  for extending product life, increasing system
  reliability and investment protection.

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• Cisco IP Phones AMC
• TieDot Technologies offers comprehensive
  maintenance (AMC) for Cisco 7800, 8800, 6800,
  8900, 7900, 9900, 6900, 3900 Series IP Phone and
  Cisco IP Phone Accessories for Cisco IP Phones
  Annual maintenance cost and quote Call
  91-9036000187 Email sales_at_tiedottechnologies.com
  
• We provide complete hardware care plan to support
  and maintain your companys Cisco Routers for
  extending product life, increasing system
  reliability and investment protection.

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• Cisco APs Controller AMC
• TieDot Technologies offers comprehensive
  maintenance (AMC) for Cisco Wireless Controller,
  Cisco Access Points (AMC) Annual maintenance cost
  and quote Call 91-9036000187 Email
  sales_at_tiedottechnologies.com
• We provide complete hardware care plan to support
  and maintain your companys Cisco Wireless
  Controller and Access Points for extending
  product life, increasing system reliability and
  investment protection.

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• Cisco Firewall AMC
• TieDot Technologies offers comprehensive
  maintenance (AMC) for Cisco ASA 5500 Series,
  Cisco Firepower 1000, 2100, 4100, 7000, 8000,
  9300 Series Appliances, Cisco ISA 500 Series,
  Cisco Security Manager, Cisco Firepower Appliance
  Accessories (AMC) Annual maintenance cost and
  quote Call 91-9036000187 Email
  sales_at_tiedottechnologies.com
• We provide complete hardware care plan to support
  and maintain your companys Cisco Routers for
  extending product life, increasing system
  reliability and investment protection.